Privacy Policy - Nagorik Seba BD

Privacy Policy for Nagorik Seba BD

Last Updated: 28 May 2026

Nagorik Seba BD ("we", "our", or "us") operates the Nagorik Seba BD mobile application (the "Service").

This page informs users regarding our policies with the collection, use, and disclosure of personal information for anyone who uses our Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect certain types of information to provide and improve our services.

a) Personal Information

Depending on features used within the app, we may collect:

• Name
• Phone number
• Email address
• Location information (District / Upazila)

b) Usage Information

We may automatically collect:

• Device model and operating system
• IP address
• Browser type
• App usage statistics
• Pages visited within the app
• Search preferences and service interaction data
• Crash reports and diagnostic data

2. How We Use Information

Collected information may be used for:

• Providing and maintaining app services
• Improving user experience
• Managing admin and sub-admin activities
• Sending important updates and notifications
• Monitoring app performance and fixing technical issues
• Enhancing security and preventing misuse

3. Push Notifications

Nagorik Seba BD may use OneSignal or similar notification services to send important notices, updates, and service-related notifications.

Users can disable notifications anytime from their device settings.

4. Third-Party Services

Our app may use third-party services including but not limited to:

• Google Play Services
• Firebase Analytics
• OneSignal Notification Service
• AdMob (if advertisements are enabled)

These third-party services may collect information according to their own privacy policies.

5. WebView & External Links

The app may display external websites or services using WebView technology.

We are not responsible for the privacy practices, content, or policies of third-party websites linked through the app.

Users are advised to review the privacy policies of external websites separately.

6. Data Sharing & Disclosure

We do not sell, rent, or trade users’ personal information.

However, information may be shared:

• With trusted service providers for app functionality
• When required by law or legal request
• To protect legal rights, security, or prevent fraud

7. Data Security

We value your trust in providing personal information and use commercially acceptable methods to protect it.

However, no method of internet transmission or electronic storage is completely secure.

8. Children's Privacy

Our Service is not directed to children under the age of 13.

We do not knowingly collect personally identifiable information from children under 13 years of age.

9. Government Affiliation Disclaimer

Nagorik Seba BD is an independent digital citizen service platform developed by Smart Gen BD.

The app is not directly affiliated with any government organization unless explicitly stated.

10. User Content & Admin Management

Authorized admins and sub-admins may upload or manage public information within the platform.

Users and admins are responsible for ensuring that submitted content is accurate, lawful, and does not violate any applicable policies or regulations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Users are advised to review this page periodically for any changes. Changes become effective immediately after being posted on this page.

12. Contact Us

If you have any questions or suggestions regarding this Privacy Policy, please contact us:

Developer Name: Smart Gen BD
App Name: Nagorik Seba BD
Email: mdburhansikder@gmail.com