Privacy Policy for Numaligarh Shop
Effective Date: 07 June 2025
At Numaligarh Shop, we are deeply committed to protecting the privacy of our users. This Privacy Policy outlines the types of information we collect, how we use and protect it, and the choices you have with regard to your personal information. By using our mobile application (the "App") and our services, you agree to the terms outlined in this policy. We encourage you to read this document carefully to understand how we handle your information.
When you install and use the Numaligarh Shop app, we may collect various types of information from you, both directly and indirectly. The types of data we collect include, but are not limited to, personal information such as your full name, mobile number, email address, and delivery address, which are essential for registering your account and processing orders. Additionally, during the course of using the app, you may provide optional profile details such as profile pictures and preferences, which are used to personalize your experience.
We also collect technical and usage-related information automatically to help us better understand how our app is being used. This includes your device’s model, manufacturer, operating system version, IP address, device identifiers, browser type (if using web view), language settings, time zone, and app crash reports. This information is collected through cookies, analytics tools, and tracking technologies for the purpose of improving performance, fixing bugs, and optimizing our user interface and delivery workflow.
Furthermore, with your explicit consent, we may collect your precise or approximate location data to facilitate accurate delivery service, display local restaurant listings, and improve delivery logistics. You are always in control of your location settings, and you may choose to disable location permissions at any time through your device settings.
We use the collected data for a variety of legitimate business purposes. Primarily, your personal information enables us to fulfill our core function — connecting customers with restaurants and delivery partners in their area and completing food orders. When you place an order, your name, address, and contact number are shared with restaurants and delivery agents so that your food can be prepared and delivered efficiently and accurately.
In addition to processing orders, we use your information to send order updates, payment confirmations, and service-related notifications via SMS, push notifications, or email. With your consent, we may also use your information to send promotional offers, discount codes, or app feature announcements that are relevant to you.
Your usage data, technical logs, and crash reports help us monitor app performance, detect and fix issues, and analyze general trends in customer behavior. This insight allows us to continuously improve our service quality, reduce downtime, and enhance features to better serve your needs.
We may also use your information for regulatory compliance and legal obligations, such as fraud prevention, dispute resolution, tax compliance, and cooperation with government authorities or legal processes when required.
Your privacy is important to us, and we do not sell, rent, or trade your personal information with third parties for commercial purposes. However, in order to provide our services efficiently, we may need to share limited data with trusted third parties. These include:
Delivery personnel and restaurant partners who receive only the necessary details (such as your name, contact number, and address) required to fulfill your order.
Payment gateways and financial institutions involved in processing your transactions securely. We do not store your card or UPI credentials; all transactions are encrypted and handled by PCI-DSS-compliant partners.
Service providers and third-party analytics platforms, such as Firebase or Google Analytics, who help us understand user behavior, monitor app performance, and deliver technical support.
Government authorities or law enforcement, when required by legal processes such as subpoenas, court orders, or applicable laws.
All such data-sharing is performed under strict confidentiality agreements, and we ensure that our partners are compliant with data protection standards.
We take data security extremely seriously. Our app employs multiple layers of protection, including secure socket layer (SSL) encryption for data transmission, secure access controls, and periodic vulnerability assessments. Our backend infrastructure is hosted on secure, industry-standard servers with restricted access, and we implement appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse of your data.
Despite our best efforts, no platform or system can guarantee absolute security. We recommend that you also take steps to protect your account by using strong passwords, enabling two-factor authentication where available, and keeping your app updated to the latest version.
We believe in empowering users with control over their personal information. You have the right to access and review the personal data we hold about you at any time. You can correct or update your profile information directly within the app. If you wish to delete your account or data, you may send a request to our support email. Upon such a request, we will delete your information within a reasonable timeframe, unless we are required to retain it for legal or regulatory reasons.
You can also choose to opt out of promotional communications by using the unsubscribe link in emails or disabling push notifications through your device settings. However, you will continue to receive transactional and service-related messages that are necessary for operating your account and fulfilling your orders.
The Numaligarh Shop app is not designed or intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take immediate steps to delete such information from our servers.
Our app may contain links to websites or services operated by third parties, such as restaurant menus, maps, or payment processors. Please note that this Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party platforms you interact with while using our app.
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or how we operate our app. When we make significant changes, we will notify you through an in-app notification, a pop-up message, or an email. The updated policy will be effective immediately upon posting, and the "Effective Date" at the top will be revised accordingly.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: contact@numaligarh.shop
Phone: +91 11-69269154
Office Address: Telgaram, numaligarh, Golaghat, 785699, Assam, India