Privacy Policy 

Welcome to Nydala "we," Your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application (the "Service"). Please read this policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

a. Personal Data
Personally identifiable information that you voluntarily provide to us when you register for an account, such as:

• Name: To identify you within the community.

• Email Address: To create and secure your account and for communication.

• Phone Number: To facilitate communication between users during an active mission.

• Profile Picture: An optional photo you may upload to personalize your profile.

• Location (City/Area): To provide general context to other users.

• Account Type: Whether you register as an "Individual" or an "Institution."

b. Precise Location Data
We collect precise location data from your device when you consent and actively use location-dependent features. This occurs specifically when:

• A Donor goes "Online" to find nearby Recipients.

• A Recipient is "Online" to be visible to nearby Donors.

• During an active mission ("ride") to show real-time location and calculate routes between users.
  You can disable location services at any time through your device settings, but doing so will limit the core functionality of the Service.

c. User-Generated Content

• Offer Details: Information, descriptions, and optional photos you provide when creating a donation or service offer.

• In-App Messages: Content of messages exchanged between users via the in-app chat feature during an active mission.

• Campaign Details: Information provided by Institutions when creating donation or volunteering campaigns.

• Feedback and Ratings: Ratings, comments, and reports you submit about other users or campaigns.

d. Device and Usage Data

• Device Information: We may collect device identifiers to send push notifications.

• Usage Data: We collect information on how you interact with the Service, such as features used and time spent, to monitor and improve our application.

2. How We Use Your Information

Having accurate information about you allows us to provide a safe, smooth, and efficient experience. Specifically, we use the information collected to:

• Create and manage your account.

• Facilitate the core functionality of the app: connecting Donors with Recipients and Institutions with community members.

• Display your profile and location on the map to other users based on your role and "Online" status.

• Calculate routes and show real-time progress during active missions.

• Send you essential push notifications regarding help requests, chat messages, campaign invitations, and status updates.

• Enable communication between users via the in-app chat.

• Manage and display campaigns, events, and reservations.

• Operate the gamification system (points, badges, leaderboards).

• Monitor and analyze usage and trends to improve the Service's performance and user experience.

• Process reports, enforce our Terms of Service, and maintain the safety and integrity of our community.

3. Disclosure of Your Information

We do not sell your personal information. We may share information we have collected about you in the following situations:

• With Other Users: To facilitate the purpose of the app, certain information is shared.

  • Your profile name and approximate location are visible to other users on the map.

  • When a direct connection (mission/ride) is accepted, your name, offer details, and real-time location are shared with the other party.

  • When you participate in a campaign, your name may be visible to the organizing Institution.

• 
  

• Third-Party Service Providers: We may share your information with third-party vendors that perform services for us or on our behalf, including:

  • Google Maps Platform: To provide mapping, routing, and location services. Their Privacy Policy can be found here.

  • Firebase (Google): For database hosting, authentication, cloud functions, and push notifications.

• 
  

• By Law or to Protect Rights: We may disclose your information if we believe it is necessary to respond to legal process, investigate potential violations of our policies, protect the rights and safety of others, or in the event of a merger or acquisition.

4. Security of Your Information

We use administrative, technical, and physical security measures, including those provided by our cloud provider (Google Firebase), to help protect your personal information. While we have taken reasonable steps to secure your data, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee complete security.

5. Your Rights and Choices

You have rights regarding your personal information:

• Account Information: You may review or change the information in your account at any time by accessing your profile settings within the app.

• Location Data: You can prevent the collection of location data by disabling location services on your device.

• Account Termination: You may terminate your account at any time. Upon your request, we will deactivate or delete your account and information from our active databases.

6. Policy for Children

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

7. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, please contact us at:

magno991@hotmail.com