1. Introduction
Welcome to Windowee ("the App"). We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our booking application. By accessing or using the App, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect personal data to provide and improve our services:
For Individual Users:
Username and Password: To create and secure your account.
Email Address: For account verification, booking confirmations, and communication.
For Business Partners:
Username and Password: To create and secure your account.
Email Address: For account verification, booking confirmations, and communication.
Bank Details: Including IBAN, beneficiary name, bank name, and BIC code, necessary for processing payments.
3. How We Use Your Information
Your personal data is used for the following purposes:
Account Management: To create and maintain your user or business account securely.
Booking Processing: To process, confirm, and manage your bookings.
Communication: To send updates, notifications, and respond to inquiries.
Personalization: To enhance your experience by tailoring the App to your preferences.Magdala Hotels
We will not use your personal data for purposes unrelated to the App without your explicit consent.
4. Legal Basis for Processing
Our processing of your personal data is based on:
Consent: You provide consent when you create an account and use our services.
Contractual Necessity: Processing is necessary to perform the services you request. For partneships only!
Legitimate Interests: To improve our services and ensure the security of the App.
5. Data Sharing
We do not share your personal data with third parties, except in the following circumstances:
Legal Obligations: To comply with laws, regulations, or court orders.
Protection: To protect the rights, property, or safety of our users or others.
Service Providers: To trusted partners who assist in operating the App, under strict confidentiality agreements.
6. Data Security
We implement industry-standard measures to protect your personal data, including:
Encryption: Protecting sensitive data such as passwords.
Secure Servers: Using firewalls and secure servers to prevent unauthorized access.
Monitoring: Regularly monitoring for vulnerabilities and attacks.
While we strive to protect your data, no system is completely secure. We encourage you to use a strong password and notify us immediately of any unauthorized use of your account.
7. Your Rights
You have the following rights regarding your personal data:
Access: Request a copy of your personal data.
Correction: Correct inaccuracies in your data.Termly
Deletion: Request deletion of your data.
Portability: Obtain your data in a commonly used format.
Withdraw Consent: Withdraw consent for data processing at any time.
To exercise these rights, please contact us at support@windowee.com.
8. Data Retention
We retain your personal data as long as necessary to fulfill the purposes outlined in this policy:
Active Accounts: Data is retained while your account is active.
Bookings: Reservation data is retained for up to three months after completion.
Upon account deletion, we will securely delete your data unless retention is required by law.
9. Cancellation and Refund Policy
Cancellation: Only business partners(venues) can initiate cancellations.
Refunds: Available if the reserved service is not completed or does not meet the promised expectations.
Processing: Refunds are processed to the card provided during the reservation.
Verification: Refunds are subject to approval by our support team to ensure compliance with our policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any significant changes via the App or email. Continued use of the App after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact us at:
Email: support@windowee.com
12. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of EU , without regard to its conflict of law principles.
13. Acceptance of This Policy
By using the App, you signify your acceptance of this Privacy Policy. If you do not agree with this policy, please do not use our services.
14. Miscellaneous
Third-Party Links: The App may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.
Children's Privacy: Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.Termly
This Privacy Policy was last updated on 24/3/2025.