Privacy Policy for Tulip Laundry
This Privacy Policy applies to the Tulip Laundry mobile application (hereinafter referred to as the "Application"), developed and operated by Tulip Laundry (hereinafter referred to as the "Service Provider"). The Application is provided to customers for managing laundry orders, scheduling pickups and deliveries, tracking order status, managing user accounts, and accessing related laundry services. The Application is provided on an "AS IS" basis.
Information Collection and Use
The Application collects information when you download, register, and use it. This information may include:
• Your name
• Your mobile phone number
• Delivery and pickup addresses
• Account credentials and authentication information
• Order, invoice, and transaction information
• Customer service communications
• Your device's Internet Protocol address (e.g., IP address)
This information is used to:
• Create and manage your account
• Verify your identity through OTP authentication
• Process laundry orders and deliveries
• Facilitate pickup and delivery services
• Send notifications and service updates
• Provide customer support
• Improve the quality and reliability of our services
Location Information
The Application may collect your location information when you choose to provide location access. This information is used to help identify pickup and delivery locations, improve service accuracy, and enhance the overall user experience. Location information is only collected when required for the functionality of the Application.
Notifications
The Application may send notifications related to order status updates, pickup and delivery schedules, account activity, and other service-related communications.
Artificial Intelligence
The Application does not use Artificial Intelligence (AI) technologies to process personal data or make automated decisions about users.
Information Sharing and Third-Party Access
The Service Provider does not sell or rent your personal information to third parties.
The Application may utilize third-party services that have their own Privacy Policies regarding data handling. These services are used solely to support the operation of the Application.
The Application may use:
• Google Play Services
• Firebase Cloud Messaging (for push notifications)
The Service Provider may disclose information:
• As required by law or legal process
• To protect the rights, safety, or property of users or the Service Provider
• To investigate fraud, security issues, or violations of applicable laws
• To trusted service providers acting on behalf of the Service Provider under confidentiality obligations
Data Retention Policy
The Service Provider will retain your information for as long as your account remains active or as necessary to provide services through the Application.
If you would like to request deletion of your account and associated personal data, you may use the account deletion feature available within the Application or contact the Service Provider using the contact information provided below.
Opt-Out Rights
You can stop all collection of information by the Application by uninstalling it. You may use the standard uninstall procedures available on your mobile device or through the mobile application marketplace.
Children's Privacy
The Application is not intended for children under the age of 13. The Service Provider does not knowingly collect personal information from children under the age of 13.
If the Service Provider becomes aware that a child under 13 has provided personal information, such information will be deleted promptly. Parents or guardians who believe their child has provided personal information may contact the Service Provider using the contact information below.
Security
The Service Provider takes reasonable administrative, technical, and physical measures to safeguard personal information against unauthorized access, disclosure, alteration, or destruction.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Application after changes become effective constitutes acceptance of the revised Privacy Policy.
Effective Date
This Privacy Policy is effective as of June 18, 2026.
Your Consent
By using the Application, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or the privacy practices of the Application, please contact:
Email: mohamedezzagami@gmail.com