Privacy policy

catalogue

1、 How do we collect and use your personal information

2、 How do we use cookie technology

3、 How do we share, transfer and publicly disclose your personal information

4、 How do we store and protect your personal information

5、 How do you manage your personal information

6、 How do we protect the personal information of minors

7、 How is this policy updated

8、 How to contact us

1、 How do we collect and use your personal information

Personal information refers to all kinds of information recorded electronically or in other ways that can identify the identity of a specific natural person or reflect the activities of a specific natural person alone or in combination with other information. The personal information involved in this privacy policy includes: personal identity information (including ID card, passport, driver's license, officer's license, social security card, residence permit, etc.), personal property information (including bank account number, asset certificate information, loan information, transaction and consumption records, etc.), network identity information (including system account, IP address, e-mail address and password, password and password protection answer related to the above), personal biometric information (fingerprint, facial recognition features, etc.), personal commonly used equipment information (including hardware model, device MAC address, operating system type, software list and unique device identification code) (such as IMEI / Android ID / IDFA / openudid / guid, SIM card IMSI information, etc.) and personal location information (including travel information, accurate positioning information, accommodation information, longitude and latitude, etc.).

Personal sensitive information refers to personal information that, once leaked, illegally provided or abused, may endanger personal and property safety, easily lead to personal reputation, physical and mental health damage or discrimination against bank treatment, mainly including personal property information (including bank account number, asset certification information, loan information, transaction and consumption records, etc.) and personal biometric information (fingerprint, facial recognition features, etc.), personal identity information (including ID card, passport, driver's license, officer's license, social security card, residence permit, etc.), network identity information (including system account number, IP address, e-mail address and password, password and oral protection answers related to the above), and other information (whereabouts, web browsing records, accommodation information, accurate positioning information, etc.).

We will only collect and use your personal information for the following purposes of this policy:

（1） You must authorize us to collect and use your personal information

1. Obtain the functions required by cellular products and services

(1) Register as a wasp nest user

When you register as a wasp nest user, you need to at least provide us with the wasp nest account name, password and your own mobile phone number you are going to use. We will verify whether your identity is valid by sending SMS verification code. Your account name is your default nickname. You can modify and supplement your nickname, gender, birthday, hobbies and your real name Certificate related information, which belongs to your "account information". Your supplementary account information will help us to provide you with personalized product recommendation and better user experience, but if you do not provide these supplementary information, it will not affect your basic functions of using cellular.

If you only use basic services such as browsing and search, you do not need to register as a wasp nest user and provide the above information.

(2) Product and service information display and search

In order to enable you to quickly find the products and services you need, we may collect the device information (including device name and model, device ID, operating system and application version, resolution, service provider network ID (PLMN), MAC address) of your products and services when the application starts or runs in the background , browser type, etc. in order to provide you with the best way to display products and services. We will also use your above personal information in order to continuously improve and optimize the above functions.

(3) Place an order in the hornet's nest

To ensure your travel safety and smooth use of the services you place an order on the hornet's nest, when you book air tickets, hotels, group tours, local tours, cruise ships, scenic spot tickets, car services, insurance, global WiFi and other services, you need to comply with national laws and regulations or service providers (including hotels, ticketing sellers, travel agencies and authorized agents, scenic spots, insurance companies, basic telecom operators, mobile resale operators, etc.) the requirements of the real name information for you and the pedestrians or the insured are provided. These real name information may include your identity information (such as your ID number, passport number, number indicating your identity document). Your name, telephone number and identity information of the pedestrians or the insured (such as the ID number of the person who travels or the insured, the passport number, the number of the ID card, the name, the telephone number). If you need to provide the delivery service, you also need to provide the address, the recipient's name and telephone number. , these order information may include your name, telephone number, itinerary, hotel address, arrival and departure time, etc. if you need to issue an invoice, you need to provide the company name and taxpayer identification number when you add the invoice header.

We will use your order information to verify your identity, determine the transaction, pay and settle, query the order for you, and provide customer service consultation and after-sales service; we will also use your order information to judge whether there are exceptions in your transaction, so as to protect your transaction security.

If the information you provide contains the personal information of other users, you need to ensure that you have obtained legal authorization, and the information of minors needs to be authorized by their guardians.

(4) Payment function

After you place your order, you can choose the related party of Ma beehive or the third party payment institutions that cooperate with Ma cellular (including Alipay, WeChat payment and other payment channels, hereinafter referred to as the "payment institution"). For the payment service provided, you may need to provide bank card number, validity period, bank reserved mobile phone number, cardholder name, cardholder ID and card verification code information. The payment function itself does not collect your personal information, but we need to share your order number and transaction amount information with these payment institutions to confirm your payment instructions And complete the payment. "Related party" refers to any company or institution controlled, controlled or under common control of one party now or in the future, as well as the legal representative of the above company or institution It refers to the ability to directly or indirectly affect the management of the mentioned company, whether through ownership, voting shares, contracts or other ways recognized by the people's court.

(5) Deliver product and service functions

We will confirm with you the relevant information of the products and services you purchased by phone, e-mail, SMS, etc., and the actual service provider will deliver the products or provide services to you. You know and confirm that the related parties or the products and services cooperating with marcellular will use your order information in the above links to ensure the timely delivery of relevant products and services to you 。

(6) Customer service and after-sales functions

When you need us to provide customer service and after-sales service related to your order information, we will query your order information. Therefore, our telephone customer service and after-sales service will use your account information and order information to verify your identity. You may provide other information other than the original order information when communicating with our customer service personnel, such as when you ask me When we change the order information.

(7) Functions necessary to improve our products and services

In order to improve the user experience and service quality, we may collect your order information and browsing information for collection and data analysis, so that we can show you the product or service information you are interested in; or show you the goods you may want to find when you search; or with other sources (including third parties) To improve our products and services. We may also obtain your other information for the reasonable needs of providing services and improving service quality, including the relevant information you provide when you contact the customer service, the information you send us when you participate in the activities of the hornet's nest platform, and the information we receive when you interact with our affiliates and our partners Relevant information obtained. For the information collected from your various devices, we may associate them so that we can provide you with efficient and consistent services on these devices.

(8) List the information collected and used by the product business function item by item

When you register as a cellular user, you need to at least provide a mobile phone number and set a password to create a cellular account.

When you book a domestic ticket, you need to provide at least the passenger's name, certificate number, date of birth and mobile phone number. When you book an international - Hong Kong, Macao and Taiwan ticket, you need to provide at least the passenger's name, gender, nationality, date of birth, certificate number, certificate validity period, mobile phone number and email information.

When you book a domestic train ticket, you must at least provide the passenger's name, ID number and mobile phone number.

When you book a hotel, home stay and inn, you must at least provide the name, mobile phone number and email information of the check-in.

When you book an overseas shuttle, you need to provide at least the name, mobile phone number, wechat, car rental date, flight number and arrival address of the user.

When you book an international car rental, you must at least provide the driver's name, driver's ID number, mobile phone number, e-mail, car rental date, pick-up address and return address.

When you book tickets and play services, you may need to provide different information categories according to different service categories, including the name of the traveler, certificate type, certificate number, certificate validity period, certificate issuing place, place of birth, date of birth, contact telephone, nationality, gender, issuing authority, issuing date, passport type, passport validity period and weight And height, shoe size, left eye vision, right eye vision information, contact name, mobile phone number, wechat and email information.

When you book an overseas car rental, you need to provide at least the name, certificate type, certificate number, contact telephone, contact person's name, mobile phone number and email information. You may also need to provide the certificate validity, date of birth, gender, nationality, domestic mobile phone number, height, body weight, shoe size, left eye vision, right eye vision, pick-up date, return date, vehicle use time and use time Vehicle location, pick-up address, return address and flight number information.

When you book a special bus service (including Shuttle / station and charter) According to different service categories, you may need to provide different information categories, including the traveler's name, certificate type, certificate number, contact telephone, certificate validity period, date of birth, gender, nationality, domestic mobile phone number, height, weight, shoe size, left eye vision, right eye vision, contact person's name, mobile phone number, email, and the name of the pick-up hotel/ Address / telephone number, itinerary plan, shuttle flight number / train number, departure / arrival time, vehicle time, vehicle location and number of vehicles.

When you book a special travel line, you need to provide at least the contact's name, mobile phone number and email information, and may also need to provide the traveler's name, certificate type, certificate number, contact telephone, certificate validity, date of birth, gender, nationality, domestic mobile phone number, height, body weight, shoe size, left eye vision, right eye vision, boarding place, alighting place, assembly place and collection place Closing time, name / address / telephone information of transfer hotel.

When you book a ticket or a cruise ship, you need to provide at least the traveler's name, certificate type, certificate number, contact phone, contact name, mobile phone number and email information, and may also need to provide the traveler's certificate validity, date of birth, gender, nationality, domestic mobile phone number and contact wechat information.

When you book the airport parking service, you need to provide at least the contact name, mobile phone number and email information, and may also need to provide the traveler's name, certificate type, certificate number, certificate validity period, date of birth, gender, nationality, contact telephone, domestic mobile phone number, car pick-up time, flight number, flight time and contact wechat information.

When you book visa services, you may need to provide identity certificate, asset certificate, travel information, personal information form, visa application form and other supplementary information.

When you purchase insurance, you need to provide at least the insured's name, ID number, mobile phone number and email information.

Name ID number, ID number and mobile phone number are required when you purchase travel services by installments.

Name ID number and mobile phone number are required when you use currency exchange service.

If you need to issue a paper or electronic invoice, you also need to provide billing information including invoice title, invoice type, tax number, recipient, mobile phone number, shipping address and email information.

2. Provide functions necessary for security

In order to improve the system security when you use the products and services provided by us and our affiliated companies or partners, more accurately prevent phishing website or app fraud, computer virus, network attack, network intrusion and protect account security, we may learn your browsing information, order information, transaction information, device application installation list and device MAC address Address, etc. to comprehensively judge your account and transaction risks, detect and prevent security events, and may record some links ("URL") that we think are risky; we will also collect your equipment information, analyze the problems of the wasp nest system, count the traffic, investigate the possible risks, and take necessary recording, audit, analysis and disposal measures according to law.

3. Your authorized consent is required

When we want to use the information for other purposes not specified in this policy, we will seek your consent in advance. When we want to use the information collected for specific purposes for other purposes, we will seek your consent in advance.

（2） Situations where your personal information can be collected and used without your authorization and consent

According to relevant laws and regulations, regulatory requirements and national standards, we can collect and use some necessary personal information without your authorization and consent in the following cases:

(1) Related to our performance of our obligations under laws and regulations;

(2) Directly related to national security and national defense security;

(3) Directly related to public safety, public health and major public interests;

(4) Directly related to criminal investigation, prosecution, trial and judgment execution;

(5) For the purpose of safeguarding your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain my consent;

(6) The personal information involved is disclosed to the public by yourself;

(7) According to the requirements necessary for you to sign and perform the contract with us;

(8) Collect your personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels;

(9) Necessary for maintaining the safe and stable operation of our products and services, such as finding and handling product and service faults;

(10) Collecting personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;

(11) When it is necessary to carry out statistical or academic research in the public interest and provide the results of academic research or description to the outside world, the personal information contained in the results is de identified;

(12) Other circumstances stipulated by laws and regulations.

（3） You can choose whether to authorize us to collect and use your personal information

1. In order to improve the user experience, make the products of marcellular and