Open Door - Escape Games

For your convenience our Policy is divided into the following sections

● Scope of this Privacy Policy

● Who are we and how to contact us?

● What data, for what purposes, how long, and based on what grounds do we process as a Controller?

● Who do we share your data with?

● Automated decisions

● Cookies

● Your rights

● Minors

● Data Security

● Changes to this Policy

Scope of this Privacy Policy

This Privacy Policy explains how we handle data, including what we collect and how we obtain it, how we use it, when and if we disclose it, and some of your options for managing your data :

● our games and related services which we generally refer to as the “Services”;

Who are we and how to contact us?

What data, for what purposes, how long, and based on what grounds do we process as a Controller?

Purpose of Processing

How we collect the data?

Data Subjects:

Categories of Data

Storage Period

Legal Basis

Creation of new accounts which allows new players to initially access the Services

Directly from you

Automatically through third parties

Our users:

Contact information provided by you within the Services, such as nickname and email address

Data about your device, such as device name, model and operating system, screen resolution, browser type, country and language settings, internet provider, cellular net operator, network type

Data obtained through third parties, such as your application store ID (Google Play Store, App Store)

Until the termination of a contract or until the deletion of an account, whichever happens earlier, and within the terms specified by law

Processing is necessary for the performance of a contract to which you are a party.

We will not be able to provide you with our Services if you do not provide these data

Delivery of the requested services and products

Directly from you

Automatically through your use of our apps

Our users:

Data about your game progress & account

Data about your use of the Services, such as gameplay data and your interactions with other players inside the Services

In-service communication, such as chats with other Services’ users and/or communication with the support team

Directly from you

Automatically through your use of our apps

Our users:

Data about your game progress & account

Data about your use of the Services, such as gameplay data and your interactions with other players inside the Services

Your communication logs with the Services support or the community team, such as support tickets or in-service chat texts

Our legitimate interests to improve the quality of our Services

Processing is necessary for the performance of a contract to which you are a party.

We will not be able to provide you with our Services if you do not provide these data

Verification and confirmation of payments processed through and/or within the Services

Automatically through your use of our apps

Our users:

Contact information provided by you within the Services, such as nickname and email address

Timely notification & related information delivery, such as support messages, updates, and security alerts

Directly from you

Automatically through your use of our apps

Our users:

Contact information provided by you within the Services, such as nickname and email address

Your communication logs with the Service support or the community team, such as support tickets or in-service chat texts

Our legitimate interests to improve the quality of our Service

Player experience improvement, development, and customization

Automatically through your use of our apps

Our users:

Data about your game progress & account

Data about your use of the Services, such as gameplay data and your interactions with other players inside the Services

Services security maintenance

Directly from you

Automatically through your use of our apps

Our users:

Contact information provided by you within the Services, such as nickname and email address

Data about your game progress & account

Data about your use of the Services, such as gameplay data and your interactions with other players inside the Services

As long as necessary in order to maintain the security

Our legitimate interests to manage security, risk and prevent fraud

Ads personalization

Automatically through your use of our apps

Our users:

Data about your device, such as device name, model and operating system, screen resolution, browser type, country and language settings, internet provider, cellular net operator, network type

Your IP address and mobile device identifiers, such as your device ID, advertising ID, MAC address, geo-location, IMEI

Data obtained through third parties, such as your application store ID (Google Play Store, App Store)

Until you withdraw your consent or until we lose interest in achieving the processing purpose whichever happened earlier

Your consent to receive personalized ads

You may withdraw your consent by changing your device settings.

If you’re using iOS, go to Settings > Privacy > Advertising and turn on Limit Ad Tracking.

For most Androids, the option is in the Settings app under Google > Services > Ads.

Other Androids may have it under Settings > Privacy > Advanced > Ads.

Better understanding your preferences, helping you navigate our website, personalizing and providing more convenient experience to you, analyzing which pages you visit, and measuring advertising and promotional effectiveness

Automatically through your use of our websites

Our website visitors:

IP-address, GEO (country or town), OS type and version, browser type and version, type of device and its display resolution, traffic source for the visitor, OS and browser language, which buttons are being clicked and what pages are being opened.

2 years or until you withdraw your consent, whichever happened earlier

Your consent to store cookies in your browser

You may withdraw your consent at any time by changing the settings of your web browser as set in our Cookie Policy

General complaints and requests processing

Directly from you

Persons sending us requests or complaints:

name, phone number, email-address, troubleshooting and support data (content of a message)

As long as necessary in order to assist you with your queries unless, and within the terms specified by law

Our legitimate interests to assist you with your queries

In any case once data is no longer required for a particular purpose, it will be securely destroyed or anonymised (so the data no longer identifies you) even though the set retention period is not expired yet.

Who do we share your data with?

Affiliates/Business Partners. We share your personal data with our affiliates and partners in the EEA and outside the EEA. As an international group of companies, we share your data with our affiliates in order to administer our IT systems.

Service Providers/Vendors. We also use various third-party service providers to help us provide the Services and give support. As such, we share your data with our hosting provider, IT-administration service provider, web and in-app analytics service providers, ads service providers, service desk providers. They only receive data needed to provide their services to us. We have agreements with our service providers that say they cannot use any of this data for their own purposes or for the purposes of another third party. We prohibit our service providers from selling data they receive from us or receive on our behalf. We require service providers to use data only in order to perform the services we have hired them to do (unless otherwise required by law). For example, we may use a company to help us provide client support. The information they may receive as part of providing that support cannot be used by them for anything else.

Third party cookies and similar technologies. We share your data related to cookies and similar technologies to better understand your preferences, help you navigate our apps, personalize and provide you with a more convenient experience, to analyze which pages you visit, and to measure advertising and promotional effectiveness.

Where a data transfer outside the EEA is not covered by an EU Commission adequacy decision, we rely on lawful safeguards mainly Standard Contractual Clauses that ensure that your data is properly protected. We also ensure in our data processing agreements with our third parties that they only process your personal data in accordance with our instructions and in order to ensure the integrity and confidentiality of your personal data entrusted to them.

Automated decisions

We do not make any automated decisions about you that would result in legal or other similarly significant effects on you.

Please read our Cookie Policy for information about cookies.

Your rights

You have the following rights under the GDPR concerning personal data:

− right of access

− right to rectification of personal data

− right to erasure (right to be forgotten)

− right to restriction of processing

− right to data portability (to receive a copy of personal data in a commonly used machine-readable format)

− right to object against processing for specific purposes (such as direct marketing)

− right object to automated processing including profiling

− right to withdraw consent

− right to lodge a complaint

Right of Access. You have the right to request more information about the personal data we hold about you. You can request a copy of personal data.

Right to Rectification. If you believe that personal data we hold about you is incorrect or incomplete, you have the right to request that we correct or supplement the data. You can also correct some of this information directly in our apps. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.

Right to Erasure. You have the right to request that we erase some or all of your personal data from our systems. Please note that if you delete our app from your device, we will still be processing your data if we have an appropriate legal basis for this.

Right to Restriction of Processing. You have the right to ask us to restrict further processing of your personal data if

̶ the accuracy of your personal data is contested by you for a period enabling us to verify the accuracy of your personal data,

̶ the processing is unlawful, and you oppose the erasure of your personal data and request to restrict of their use instead,

̶ we no longer need personal data for the purposes of processing, but you require it to establish, exercise or defend legal claims,

̶ you objected to processing pursuant to your right to object pending the verification whether our legitimate grounds override those of yours.

Right to Data Portability. You have the right to ask for a copy of your personal data in a structured, commonly used and machine-readable format and to request that we transmit the data to another controller where it’s technically possible if our legal basis if your consent or where the processing is necessary for the performance of a contract to which you are a party.

Right to Object. You have the right to object to processing of your personal data (including direct marketing purposes) which is based on our legitimate interests at any time. We will no longer process personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

Right to Withdraw Consent. If we process your personal data on the basis of your consent, you have the right to withdraw it at any time.

You may exercise the mentioned right as described in this Policy.

Right to Lodge a Complaint. You have the right to lodge a complaint with a data protection authority, in particular in the Member State of your habitual residence, place of work, or where an alleged infringement of the GDPR has taken place.

Minors

We offer to our users a range of apps, some of which are primarily targeted at children below the age of 16 years, and others that are intended for users of all ages.

Data Security

We use a combination of industry-standard security technologies, procedures, and organizational controls and measures to ensure the integrity and confidentiality of your personal data and to protect your data from unauthorized access, use, or disclosure.

Changes to this Policy

We regularly update this Policy in case there are significant changes in the way we process your personal data.

You will receive a notification prior to such significant changes become effective by email if you provided us with your email address, by our mobile app or by pop-up notice on our website.

BY DOWNLOADING, INSTALLING, USING OR OTHERWISE ACCESSING THE SERVICES PROVIDED BY AI GAMES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE AND AI GAMES PRIVACY POLICY; AND REPRESENT THAT YOUR AGE IS SUFFICIENT FOR USE OF THE SERVICE UNDER THE APPLICABLE LAWS AND/OR YOUR LEGAL GUARDIAN HAS REVIEWED AND AGREED TO THESE TERMS OF USE. IF YOU DO NOT WANT TO BE BOUND BY THESE TERMS OF USE OR DISAGREE WITH THEM, PLEASE DO NOT DOWNLOAD, INSTALL, USE OR OTHERWISE ACCESS THE SERVICES. USE OF THE SERVICES WITHOUT ACCEPTANCE OF THESE TERMS OF USE IS STRICTLY PROHIBITED.

1. Account

You may use your account only for your personal, non-commercial purposes. You shall not share the Account or the Login Information (such as Google Play account or Apple ID), neither should you let anyone else access your Account or do anything else that might threaten the security of your Account. You are solely responsible for keeping your Login Information confident, and you will be solely responsible for all uses of your Login Information, including any purchases or other changes to your Account and/or Account status, whether or not authorized by you. You are responsible for anything that happens through your Account.

2. Ownership & license

Any violation of the ownership or use not in accordance with these Terms of Use is expressly prohibited and may result in severe civil or criminal penalties.

3. License limitations

· Initiate, assist, take part (directly or indirectly) in any type of attack, including any type of hacker attack, distribution of any viruses, worms, adware or any deleterious/malicious code upon the Services, or other attempts to disrupt the Services or to disturb any other person’s use of the Services.

· Harass, bully, threaten any other users, post or submit any abusive, threatening, bullying, obscene, harassing, offensive, pornographic or illegal content, or any other content that infringes or violates the rights of other users.

· Exploit any errors or bugs found in the provided Services and/or distribute them, nor promote the use of them to the other users in any way or form.

· Attempt to access another user’s Account, collect or harvest personal information from other users, nor attempt to obtain another user’s Login information.

· You will not attempt to gain unauthorized access to the Service, to Accounts registered to others, or to networks from which portions of the Service are provided, including by circumventing or bypassing robot exclusion headers or security mechanisms for the Service;

· Apply any software, device, technology, or code to the Services in attempt to send content, spider, crape, or crawl the Services, nor harvest or manipulate data from the Services, including any user data;

· Advocate, promote, or otherwise encourage any illegal behavior (including, but not limited to gambling, use of drugs, theft, causing harm to human life or health), or facilitate violation of these Terms of Use.

4. Purchases

Within the Service you may purchase, with “real world” money, a limited, personal, non-transferable, non-sublicensable, revocable license to use “Virtual goods” such as: (a)”virtual currency”; (b) “virtual in-game items”; (c) other goods or services.

You are only allowed to purchase virtual goods from us or our authorised partners through the Service, all other ways are prohibited unless stated otherwise.

All Virtual Goods transactions are handled by third-party e-commerce payment providers. By purchasing in-game Virtual Goods, you agree to the third-party payment providers’ Terms of Use.

You agree you do not have ownership or other property interest in any of the Virtual Goods you purchase the license for. Virtual Goods do not have monetary value and cannot be redeemed for any real world currency.

5. User Content

You understand and agree that by using the Services you may be exposed to User Content and actions from other users that are offensive, indecent, explicit or do not meet your expectations in any other way.

6. Termination

You understand and agree that if, under any circumstances, any of these terms are violated, regardless of whether the violation was accidental or intentional, these Terms of Use will be automatically terminated. Upon termination you must immediately stop any use of the Services.

7. WARRANTIES & LIABILITY LIMITATION

WITHOUT LIMITING ITS LIABILITY AI Games WAIVES ANY WARRANTY AND/OR GUARANTEE OF ANY KIND, EXPRESS OR IMPLIED, THAT PROVIDED SERVICES ARE SUITABLE FOR YOUR PURPOSES, UNINTERRUPTED, SECURE, ERROR-FREE, VIRUS-FREE, FUNCTION PROPERLY OR DO NOT CONTAIN ANY HARMFUL COMPONENTS. ANY AI Games SERVICES ARE PROVIDED “AS IS”.

8. TERMS OF USE UPDATES

You are advised to check the website from time to time for notices concerning such updates

Only the English version of this document has legal effect. Any translations of this document to other languages are provided for your convenience only.

In case of any issues related to these Terms of Use, please use the e-mail address