Effective Date: July 17, 2026
Last Updated: July 17, 2026
App: NeatRoll
Company: QIXIN TECH LIMITED
Contact: nancybarnardbond5@gmail.com
QIXIN TECH LIMITED ("we", "us", or "our") provides NeatRoll, a mobile application that helps users review, organize, clean up, and compress photos and videos on their devices (the "App").
This Privacy Policy explains what information the App accesses, what information is transmitted from your device and collected, why it is used, when it is shared, how long it is retained, and the choices available to you. It applies to the Android version of the App and to an iOS version if and when one is made available.
The App does not require you to register, create a NeatRoll account, or log in. Your Google Play or Apple account may still be used by the applicable app store to download the App, process purchases, and manage subscriptions. Those store accounts are not NeatRoll accounts.
· Photos and videos used for cleanup, similarity review, large-video review, deletion, and compression are processed locally on your device.
· We do not upload your photo or video files to our servers for these core features.
· The App does not require a NeatRoll account and does not collect account credentials.
· We may collect limited analytics, attribution, purchase, crash, device, and support information as described below.
· The current release does not display third-party advertising. If advertising is introduced in a future release, we will update this Privacy Policy before the related processing begins and provide any consent or privacy choices required by law.
· The App is not directed to children under 13.
With your permission, the App may access photos and videos stored on your device. It may analyze file type, file size, duration, resolution, creation date, thumbnails, visual similarity signals, and other media characteristics to provide cleanup and compression features.
This processing is performed locally on your device. Your photo and video files are not transmitted to or stored on our servers for similarity grouping, screenshot review, large-video review, deletion, or compression. We do not sell your photos or videos.
If you voluntarily attach a screenshot, video, diagnostic log, or other file to a support request, that material is collected only because you chose to send it and will be used to respond to and resolve your request.
The App may request permission to access photos and videos so it can provide the features you select. On supported versions of Android and iOS, you may be able to grant access to selected media only. You can deny or withdraw permissions through your device settings, but some features may then be unavailable or incomplete.
The App will not delete or modify a photo or video unless you initiate or confirm the relevant action through the App and the operating system permits it.
We use Firebase Analytics to understand how the App is used and to improve product performance. Depending on device and platform settings, the information collected may include:
· App instance or installation identifiers.
· App version, operating system version, device model, language, and general region.
· Screens viewed, buttons tapped, onboarding progress, permission status, scan and cleanup events, compression events, paywall views, purchase-flow events, and similar App interactions.
· Session timing, engagement information, and aggregated usage statistics.
Analytics events are not intended to include the contents of your photos or videos.
We use Firebase Crashlytics to identify and fix crashes and technical failures. Crash and diagnostic information may include an installation identifier, device and operating system information, App version, crash time, stack traces, device state, and technical logs related to the failure. Crash reports are not intended to contain the contents of your photos or videos.
We use Adjust to measure where App installations and selected in-App events originated, evaluate marketing performance, and prevent fraud. Depending on your device settings and applicable law, Adjust may process an advertising identifier, device or app identifier, IP address, device model, operating system, App version, install referrer, campaign information, event timestamps, general geographic region, and fraud-prevention signals.
Where platform permission or consent is legally required before an advertising identifier or tracking technology may be accessed, we will request it. You may also be able to reset or limit use of an advertising identifier through your device settings.
Subscription and in-App purchase payments are processed by Google Play Billing or Apple In-App Purchase, as applicable. We do not receive your complete payment card details. We or the App may receive product and offer identifiers, transaction or order identifiers, purchase tokens or receipts, purchase time, store country or region, subscription status, renewal status, cancellation status, and entitlement information needed to provide paid features, restore purchases, prevent fraud, and provide support.
If you contact us, we collect the information you choose to provide, such as your email address, message, attachments, device details, purchase information, and diagnostic information needed to investigate your request.
· We do not require or maintain a NeatRoll user account.
· We do not collect NeatRoll passwords or login credentials.
· We do not receive your full payment card number from Google Play or Apple.
· We do not upload your photo or video files to our servers for the App's core cleanup and compression features.
· Provide, maintain, secure, and improve the App.
· Understand onboarding, permissions, feature usage, conversion, retention, and technical performance.
· Verify subscription status, restore purchases, and provide paid features.
· Measure installation sources and marketing performance and prevent attribution or purchase fraud.
· Diagnose crashes, errors, failed purchases, and performance problems.
· Respond to support and privacy requests.
· Comply with legal, regulatory, accounting, tax, security, and app-store requirements.
· Protect our rights, users, systems, and the public from fraud, abuse, or unlawful activity.
We may disclose collected information to the following recipients only for the purposes described in this Privacy Policy:
· Google Firebase, for analytics and crash reporting.
· Adjust, for attribution, campaign measurement, and fraud prevention.
· Google Play and Apple, for App distribution, purchases, subscriptions, refunds, tax, fraud prevention, and entitlement management.
· Technical, legal, security, and customer-support service providers that process information on our behalf under appropriate obligations.
· Government authorities, regulators, courts, law-enforcement bodies, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, security, or the integrity of the App.
· A purchaser, successor, affiliate, or adviser in connection with a merger, financing, restructuring, acquisition, or sale of all or part of our business, subject to applicable law.
We do not sell your personal information for monetary consideration. The current release does not share personal information for cross-context behavioral advertising. We will update this Privacy Policy and provide any required choices before introducing such practices.
Third-party providers process information under their own privacy policies and terms. The principal services used by the current release are:
· Firebase Privacy and Security: https://firebase.google.com/support/privacy
· Google Privacy Policy: https://policies.google.com/privacy
· Adjust Privacy Policy: https://www.adjust.com/terms/privacy-policy/
· Google Play Privacy Information: https://policies.google.com/privacy
· Apple Privacy Policy: https://www.apple.com/legal/privacy/
The current release does not use Google AdMob or AppLovin MAX to serve live advertisements. If we add an advertising SDK or begin serving advertisements in a future release, this section and the relevant app-store disclosures will be updated before that processing begins.
Where applicable law requires a legal basis, we rely on one or more of the following:
· Performance of a contract, such as providing App features or subscription benefits you request.
· Your consent, such as permission to access device media or consent required for certain identifiers or tracking.
· Our legitimate interests, such as securing and improving the App, measuring performance, preventing fraud, and providing support, where those interests are not overridden by your rights.
· Compliance with legal obligations and protection of legal rights, safety, and security.
· Media access: Change photo and video permissions in your device settings.
· Advertising identifier: Reset or limit the identifier through Android or iOS settings where available.
· Tracking permission: On iOS, you can change tracking permission in device settings where applicable.
· Subscriptions: Manage or cancel subscriptions through Google Play or Apple subscription settings. Deleting the App does not cancel a subscription.
· Support communications: You may ask us to stop a support exchange, subject to records we must retain for legal or security reasons.
Because NeatRoll does not create user accounts, we do not maintain account profiles for deletion. Photos and videos processed for cleanup remain on your device unless you choose to delete or modify them, or voluntarily send them to us for support.
We retain collected information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing support, maintaining security, measuring performance, preventing fraud, complying with tax or legal obligations, and resolving disputes. Analytics, attribution, purchase, and crash information may be retained according to our configuration and the retention practices of the applicable provider. When information is no longer needed, we delete, anonymize, or aggregate it, unless a longer period is required by law.
You may request deletion of personal information held directly by us by emailing nancybarnardbond5@gmail.com. We may need enough information to locate and verify the relevant records. Some information may be retained where required for legal compliance, fraud prevention, security, dispute resolution, or financial recordkeeping. Aggregated or de-identified information that can no longer reasonably identify you may be retained.
Purchase and subscription records controlled by Google Play or Apple must be managed through the relevant store. Resetting or deleting an App installation may change local identifiers, and we may be unable to associate previously de-identified SDK records with you.
We use reasonable administrative, technical, and organizational safeguards designed to protect collected information. Information transmitted to our service providers is protected using the security measures supported by those providers and platforms. No method of transmission, storage, or processing is completely secure, so we cannot guarantee absolute security.
We are established in Hong Kong. Our service providers may process information in Hong Kong, the United States, the European Economic Area, Singapore, and other jurisdictions. Privacy laws in those locations may differ from those in your country. Where required, we use legally recognized safeguards for international transfers.
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of personal information; to restrict or object to processing; to withdraw consent; or to appeal or complain to a data-protection authority. To submit a request, email nancybarnardbond5@gmail.com.
We may request information reasonably necessary to verify your identity and locate relevant records. Your rights may be subject to exceptions under applicable law. Hong Kong residents may have rights of access and correction under the Personal Data (Privacy) Ordinance. Residents of the European Economic Area, United Kingdom, California, and other jurisdictions may have additional rights where the relevant law applies.
The App is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us. We will investigate and take appropriate steps, including deletion where required.
We may update this Privacy Policy to reflect changes in the App, our providers, legal requirements, or our data practices. We will post the revised policy at the URL below and change the Last Updated date. We will provide additional notice or request consent where required by law.
Privacy Policy URL: https://sites.google.com/view/privacy-policy-neatroll/
QIXIN TECH LIMITED
RM C, 13/F, HARVARD COMM BUILDING, 105-111 THOMSON ROAD, WAN CHAI, HONG KONG
Email: nancybarnardbond5@gmail.com
Telephone: +852 6282 4844