Effective Date: [27-Oct-2025]
Last Updated: [27-Oct-2025]
Welcome to Lucky Delivery, operated by Lucky Grocery (“we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, and protect personal information of users (delivery personnel) who use the Lucky Delivery Android app.
By using our app, you agree to the terms described in this Privacy Policy.
We collect the following types of data to operate and improve our delivery system:
a. Personal Information
Full name
Phone number
Profile photo (if provided)
b. Location Data
Real-time GPS location for delivery tracking and route optimization.
Background location data (if allowed) for accurate delivery status updates.
c. Device Information
Device model, operating system version, and unique identifiers.
Crash logs and performance data (for troubleshooting and analytics).
d. Account and App Usage Data
Login credentials (via Firebase Authentication)
App activity such as order status, timestamps, and assigned delivery details.
We use the collected information for:
Assigning and tracking delivery orders.
Navigation and route optimization via Google Maps APIs.
Maintaining delivery records for the merchant.
Improving app performance and reliability.
Communicating important updates, issues, or changes.
Ensuring safety and preventing fraud.
We do not sell or rent user data.
We may share limited data only with:
Firebase (for authentication, analytics, crash reporting, and database storage)
Google Maps Platform (for route and location services)
These third-party services have their own privacy policies that govern how they use data.
We retain your information for as long as your account is active or as required by law.
You may request deletion of your data by contacting us at customercare.luckygrocery@gmail.com.
We use reasonable security measures to protect your data against unauthorized access, alteration, or disclosure.
However, no electronic storage or transmission method is 100% secure, and we cannot guarantee absolute security.
You have the right to:
Access, correct, or delete your personal information.
Withdraw location permissions at any time.
Contact us for privacy-related requests at customercare.luckygrocery@gmail.com.
Our app is intended for authorized delivery personnel aged 18 and above. We do not knowingly collect data from minors.
We may update this Privacy Policy from time to time.
All changes will be posted on this page with an updated “Effective Date.”
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Lucky Grocery
Email: customercare.luckygrocery@gmail.com