LAVO - Giặt Sấy Đà Lạt
LAVO - Giặt Sấy Đà Lạt (“we”, “our”, “LAVO”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our mobile application.
By accessing or using LAVO, you agree to the terms outlined in this Privacy Policy.
We may collect:
Full name
Phone number
Email address
Delivery / pickup address
Automatically collected data includes:
App interactions (features used, session duration)
Device information (device type, OS version)
IP address and approximate location
Log data (crash reports, diagnostics)
Laundry orders and service history
Payment status and transaction details (we do not store full payment credentials)
We use your data to:
Provide and operate laundry pickup/delivery services
Process orders and manage user accounts
Improve app performance and user experience
Send notifications (order updates, promotions, system alerts)
Provide customer support
Enable AI-based features (chatbot, smart scheduling, recommendations)
Ensure security and prevent fraud
We process your data based on:
Your consent
Performance of a contract (service fulfillment)
Legal obligations
Legitimate business interests (service improvement, security)
We do NOT sell or rent your personal data.
We may share data with:
Delivery staff / service partners (to fulfill orders)
Technology providers (cloud, analytics, AI services)
Legal authorities if required by law
In case of business transfer (merger, acquisition)
All partners are required to protect your data.
We retain your data only as long as necessary:
While your account is active
To comply with legal obligations
To resolve disputes and enforce agreements
You may request deletion at any time.
We implement industry-standard measures:
Encryption (where applicable)
Secure servers and access controls
Monitoring systems to prevent unauthorized access
However, no system is completely secure.
LAVO may use:
Analytics tools (e.g., usage tracking)
Cloud storage services
AI/automation services
These third parties may process data under their own privacy policies.
We may use tracking technologies to:
Improve app functionality
Analyze usage behavior
Personalize user experience
You can manage permissions via your device settings.
LAVO may use AI features for:
Customer support chat
Service recommendations
Scheduling optimization
AI outputs are for assistance only and may not always be fully accurate.
LAVO does not knowingly collect data from children under 13.
If such data is identified, we will delete it promptly.
You have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent
Object to data processing (where applicable)
Contact us to exercise your rights.
Your data may be stored or processed on servers outside your country.
We ensure appropriate safeguards are in place.
We may update this Privacy Policy periodically.
Updates will be posted in the app or on official channels.
15. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: thaisang4055@gmail.com
Phone: 077 909 1176