Privacy Policy
Effective Date: September 24, 2026
Karoot Tech Inc ("Karoot," "we," "us," or "our") operates the Karoot mobile application and related services (the "App"). Karoot is a pet-care marketplace that connects pet owners with independent pet groomers and helps users manage bookings, pet profiles, service communications, support requests, and payments.
This Privacy Policy explains what personal information we collect, how we use it, when we share it, how long we keep it, and the choices available to users. Karoot is primarily intended for users in Canada, but users outside Canada may also access the App.
1. Information We Collect
We collect information that users provide directly, information generated through use of the App, and information from service providers that help us operate the App.
Account and Profile Information
Account Information: Full name, email address, password or authentication credentials, and user role (pet owner or groomer).
Optional Profile Information: Phone number, profile photo, and personal address details (street address, unit/suite, city, province, postal code). Users may optionally add, update, or remove these profile details at any time.
Pet Owner and Pet Information
Pet owners may provide:
Pet name, type (dog/cat), breed, age, size, and temperament.
Pet photos.
Grooming notes, care instructions, behavioural notes, health-related grooming considerations, and other information needed to help a groomer safely provide services.
Groomer Information and Verification Data
Groomers may provide:
Legal full name, government-issued ID number, and ID type (Passport or Driver's License).
Front and back images of government-issued identity documents.
Business name (optional for non-registered groomers) and business address / studio service address (required if offering drop-off grooming services).
Service area coverage and service modes offered (At-Home Grooming, Drop at Studio, or Pet Wash Meeting).
Services, add-ons, prices, descriptions, and years of experience.
Certifications, licenses, or professional credentials.
Stripe Connect onboarding and payout status information.
Booking, Payment, and Transaction Information
We collect information related to bookings and transactions, including:
Selected groomer, service, add-ons, date, time slot, and service location.
Pet selected for the booking, booking notes, and special instructions.
A pet owner's address is collected and shared only when needed to fulfill an at-home service booking.
Booking status, cancellation status, completion status, and dispute status.
Payment status, transaction identifiers, refund status, payout status, and platform fee information.
Karoot does not store full credit card numbers. Payment card information is processed directly by Stripe and, where applicable, Apple Pay or Google Pay.
Messages, Support, and User Content
In-app chat messages between users and message attachments (such as photos).
Support tickets, issue reports, and customer service communications.
Reviews, ratings, and public groomer profile content.
Device, Usage, and Technical Information
Device model, operating system, platform, and unique device identifiers.
Push notification device tokens for alert delivery.
IP address, error logs, and basic diagnostic information to maintain security and reliability.
2. How We Use Information
We use personal information to:
Create, manage, update, cancel, and complete bookings.
Process payments, refunds, platform fees, and groomer payouts through Stripe.
Support groomer onboarding, identity verification, fraud prevention, and trust-and-safety reviews.
Enable in-app messaging, support tickets, and direct phone dialer connectivity when the phone-number owner has opted in and a booking is confirmed or in progress.
Send account, booking, payment, support, and service push notifications.
Personalize basic app experiences (e.g., displaying nearby groomers or saved favorites).
Investigate disputes, safety concerns, chargebacks, abuse, fraud, or violations of our Terms.
Maintain app security, debug errors, and improve reliability.
Comply with legal, tax, accounting, regulatory, and App Store obligations.
3. Consent and Legal Basis
By creating an account, submitting information, making a booking, or using the App, users consent to the collection, use, and disclosure of personal information as described in this Privacy Policy.
We collect optional profile information only when a user chooses to provide it. Users may update their information or withdraw consent by contacting us or managing their account settings. Phone numbers are not shared by default. A user may turn phone sharing on or off in Account Settings at any time.
Some information is requested only when it is needed for a chosen feature (such as an address for at-home bookings, or identity documents for groomer verification). If a user does not provide feature-specific required information, only that particular feature may be unavailable.
4. How We Share Information
We share information only as needed to operate Karoot, provide services, comply with law, and protect users:
Between Pet Owners and Groomers
We share booking-related information (names, pet details, selected service, booking time, service location for at-home visits, booking notes, and in-app chat).
A phone number is available for device-dialer contact only when its owner has opted in to share it and the users have a booking that is confirmed or in progress. Selecting the call action opens the device dialer; it does not automatically place a call. The call action is hidden when phone sharing is off, no phone number is available, or the booking is not confirmed or in progress.
Service Providers
We may share information with trusted third-party service providers that help operate the App:
Stripe: Payment processing, payment status, fraud prevention, and groomer payouts through Stripe Connect.
Apple Pay & Google Pay: Where users choose those digital wallet options.
Firebase: Push notifications and messaging infrastructure.
Cloud Infrastructure & Databases: Secure cloud hosting, database storage, error logging, and analytics.
Legal, Safety, and Compliance
We may disclose information if reasonably necessary to:
Comply with applicable law, court order, legal process, or regulatory request.
Enforce our Terms and Conditions.
Investigate fraud, abuse, security incidents, payment disputes, or safety concerns.
Protect the rights, safety, and property of Karoot, our users, pets, groomers, or the public.
Business Transfers
If Karoot is involved in a merger, acquisition, financing, reorganization, or sale of assets, user information may be transferred as part of that transaction, subject to appropriate confidentiality protections.
5. Payments and Stripe
All payments and payouts are processed securely by Stripe. Karoot does not store or have access to full payment card numbers.
Groomers who register for payouts via Stripe Connect provide identity, banking, and tax information directly to Stripe in accordance with Stripe’s privacy policy and applicable financial regulations.
6. Camera, Photos, Files, and Media
The App requests access to camera and photo library permissions only when a user actively chooses to upload or capture media, such as:
Profile photos and pet photos.
Groomer verification documents (ID front and back).
Booking proof photos, where required to start or complete a service.
In-app chat attachments or support ticket images.
Users can modify or revoke camera and photo permissions at any time through their device settings.
For selected booking workflows, a groomer may need to submit booking proof photos to start or complete the service. Camera or photo-library access is requested only when the groomer initiates the capture or upload.
7. Push Notifications
We use push notifications to send real-time alerts for booking updates, chat messages, payment confirmations, and support replies. Device push tokens are stored securely to deliver these notices. Users can turn off push notifications in their device settings at any time.
8. Reviews and Public Marketplace Content
Information intended for public display—such as groomer business profiles, bios, service menus, pricing, ratings, and customer reviews—is visible to other users on the platform. Users should not submit sensitive personal details in public review or profile text areas.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy:
Account Data: Retained while the user account is active.
Transaction & Booking Records: Retained after account closure where required for legal, tax, accounting, audit, fraud prevention, or dispute resolution requirements.
Chat & Support Records: Retained to support booking dispute resolution and safety investigations.
Push Notification Tokens: Invalidated upon logout, account deletion, or token refresh.
10. Account Deletion and Data Rights
Users have full control over their account data:
In-App Account Deletion: Users can directly delete their account and associated personal data inside the App by navigating to Profile > Account Settings > Delete Account.
Data Requests: Users may request access to, correction of, or deletion of their personal data by contacting us at tanveerkhan3005@gmail.com.
Upon account deletion, all personal data is permanently deleted or anonymized, except for records required to be retained by applicable Canadian tax, legal, or regulatory obligations.
11. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, alteration, or disclosure. These measures include encrypted transport (HTTPS/TLS), restricted access controls, and secure third-party infrastructure.
12. International Storage and Transfers
Karoot Tech Inc is based in Canada. Some of our service providers (such as cloud hosting, Firebase, and Stripe) may store and process data in Canada, the United States, or other jurisdictions. By using the App, users acknowledge that data may be transferred to and processed in these locations under appropriate safeguards.
13. Children's Privacy
Karoot is not intended for individuals under 13 years of age (or the minimum legal age in your jurisdiction). We do not knowingly collect personal information from children.
14. Tracking and Advertising
Karoot does not sell personal data. Karoot does not track users across third-party websites or apps for targeted advertising purposes.
15. Canadian Privacy Rights (PIPEDA)
Users in Canada have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including the right to request access to personal information, request corrections, and withdraw consent. To exercise these rights, please contact our Privacy Officer at tanveerkhan3005@gmail.com.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the "Effective Date" at the top and bottom of this document and provide notice within the App or via email for material updates.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Organization: Karoot Tech Inc
Address: 319-20 Bruyeres Mews, Toronto, Ontario M5V 0G8, Canada
Email: tanveerkhan3005@gmail.com
Website: karoot.ca
Phone: 1-226-5036576
Effective Date: September 24, 2026