Tradix App
Tradix App
Privacy Policy for Tradix
Last updated: [DATE — fill in before publishing]
This Privacy Policy explains how TRADIX collects, uses, discloses and protects information when you use the Tradix mobile application. By creating an account or using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
a) Information you provide directly
Account information: name, email address, password (stored encrypted), and phone number where applicable. Also you can sign up directly use your Google account.
KYC documents: government-issued ID images and selfie photos you upload for identity verification.
Profile photo: you choose to upload from your camera or gallery.
Financial / transaction information: deposit amounts, withdrawal requests, your Binance ID / cryptocurrency wallet address used for deposits and withdrawals, transfer records, and commission/earnings history.
Support communications: any information you share with us via support channels linked in the App.
b) Information collected automatically
Log data (IP address, browser info).
Session and authentication tokens used to keep you signed in.
c) Permissions used by the App
Permission
Purpose
Camera
To take a photo for KYC identity verification or to update your profile picture.
Photos/Media
To let you select an existing photo from your gallery for KYC submission or your profile picture.
Internet
Required for all app functionality (login, wallet balance, market data, live updates).
We do not access your camera or photo library except when you actively choose to upload an image through the App's KYC or profile-photo features.
2. How We Use Your Information
To create and manage your account and verify your identity (KYC/AML compliance).
To process deposits, withdrawals, transfers, and to calculate and pay commissions/earnings.
To display your balance, transaction history, and account activity.
To provide real-time notifications and updates (e.g., KYC status changes) via our push/real-time service provider.
To detect and prevent fraud, unauthorized access, and violations of our Terms of Service.
To respond to support requests and communicate important account or service notices.
To comply with applicable legal and regulatory obligations.
3. Third-Party Services
The App integrates the following third-party services, which may process limited data on our behalf:
Pusher (or similar real-time messaging provider) — to deliver live account/status updates to your device.
TradingView — market/price chart widget is loaded inside the App via a web view; this may involve TradingView's own data practices for the chart content displayed. We do not send your personal account data to TradingView.
Cloud hosting / server infrastructure — used to store account, KYC, and transaction data securely.
We do not sell your personal information to third parties. We may share information with service providers strictly to operate the App, or when required by law, regulation, or a valid legal request from a competent authority.
4. Data Retention
We retain account, KYC, and transaction records for as long as your account is active and for a reasonable period afterward as required for fraud prevention, dispute resolution, accounting, and compliance with applicable law. You may request deletion of your account and associated personal data as described in Section 6, subject to any legal retention obligations (e.g., financial transaction records).
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted network communication (HTTPS/TLS) and access controls on our servers. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You can access and update most of your account information directly within the App.
You may request a copy of the personal data we hold about you.
You may request deletion of your account and personal data by contacting us at the email below, subject to legal/financial record-keeping requirements.
You may withdraw consent for optional features (e.g., profile photo) at any time by removing the photo in-app.
7. Children's Privacy
The App is not directed at children under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.
8. Financial Risk Disclosure
Tradix involves deposits, withdrawals, and returns/commissions related to cryptocurrency activity. Cryptocurrency values and returns can be volatile and are not guaranteed. Tradix is not a licensed bank, securities broker or investment advisor unless stated otherwise. Users participate at their own risk and are responsible for complying with the laws of their own jurisdiction regarding cryptocurrency use.
9. International Data Transfers
Your information may be processed and stored on servers located outside your country of residence. By using the App, you consent to this transfer, storage, and processing.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the App or on this page with a new "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:
Email: joinal4598@gmail.com
Address: