Welcome to our DNAIWEX APP. This Privacy Policy outlines how we collect, use, and protect your information. By using our app, you agree to the terms described below.
1. Information Collection and Use
1.1. Personal Information
For a better user experience, we may require certain personally identifiable information such as your email, phone number, and full name. This information is used solely for account registration, identity verification, communication support, and improving our services.
1.2. Third-Party Services
Our app may use third-party services that collect information to identify you, such as:
• Google Play Services
• Firebase Analytics
• Google AdMob
1.3. Log Data
In case of an error in the app, we collect Log Data through third-party services. This may include:
• Device Internet Protocol (“IP”) address
• Device name and operating system version
• App configuration during usage
• Time and date of usage
• Other statistics
2. Cookies
Our app does not explicitly use cookies. However, third-party services integrated into the app may use cookies for improved functionality. You can accept or decline cookies through your device settings.
3. Service Providers
We may employ third-party companies or individuals to:
• Facilitate our Service
• Perform Service-related tasks
• Analyze how our Service is used
These third parties have access to your information solely to perform their assigned tasks. They are obligated not to disclose or use your information for any other purposes.
4. Security
We value your trust in providing your information and strive to use commercially acceptable means to protect it. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Links to Other Sites
Our app may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these websites. We recommend reviewing the Privacy Policy of these third-party sites.
6. Children’s Privacy
6.1. Children Under 13
Our app is not intended for children under 13. We do not knowingly collect personal information from children under this age. If a child under 13 has provided us with personal information, we will delete it immediately. Parents or guardians aware of such activity should contact us at dnaiwex@gmail.com.
6.2. Children Under 18
Minors (individuals under 18) must have a legal guardian or parent agree to this Privacy Policy on their behalf.
7. User Accounts
7.1. Eligibility
Users must be over 13 years old to create an account. Users under 18 must have parental consent.
7.2. Responsibilities
• Ensure the accuracy and completeness of the provided information.
• Maintain the confidentiality of your account credentials.
• Notify us immediately of any unauthorized account activity.
7.3. Account Termination
We reserve the right to terminate accounts or restrict services if inaccurate information is provided or unauthorized use occurs.
8. Permissions
Our app may require the following permissions for intended purposes:
• Camera Access: Take photos and record videos during calls and meetings.
• Microphone Access: Record audio to support voice calls and meetings.
• Photo Library Access: Upload avatars or share images during meetings.
• Location Services: Display location information during meetings (if needed).
• Notifications: Send reminders, notifications for incoming calls, or important events
8.1. Data Collected
We collect the following data to provide and improve our services:
Email Address
• Why we collect: For account creation, communication, and password recovery.
• How we use it: To send verification codes, important notifications, updates, and respond to user inquiries.
• Sharing: Email addresses may be shared with Firebase for authentication purposes and with third-party services like GetStream to enable personalized user feeds and activity streams.
Phone Number
• Why we collect: For two-factor authentication, account recovery, and secure user identification.
• How we use it: To send verification codes and enhance security features.
• Sharing: Shared only with Firebase for authentication and SMS verification services.
Full Name
• Why we collect: For account personalization and to address users appropriately during support or communication.
• How we use it: Display in user profiles, enhance personalization, and support identification during customer service interactions.
• Sharing: Full names are not shared with third parties except when required for features like personalized feeds in GetStream.
8.2. How We Use and Share This Data
We use collected data solely to provide, enhance, and secure our services. Specifically:
Account Registration and Management
• Data is used for creating, verifying, and managing user accounts.
• Firebase Authentication handles secure storage and verification of user credentials.
Identity Verification
• Ensures accounts are accessed by authorized users only.
• Phone numbers and email addresses are verified using Firebase tools.
3.Communication Support
• Contact information is used to send critical updates, respond to inquiries, and offer support when required.
4.Service Improvement
• Data insights are used to analyze usage patterns and improve app functionality.
• Sentry helps us identify and resolve application errors, ensuring a smoother user experience.
8.3. Third-Party Services
Our app integrates several third-party services to provide a seamless experience:
Firebase
• Purpose: Authentication, database management, and analytics.
• Data Shared: Email, phone number (for authentication purposes).
• Privacy Policy: Firebase Privacy Policy
Sentry
• Purpose: Monitor and track application errors for improved performance.
• Data Shared: Non-personal technical data (e.g., app version, device information, crash reports).
• Privacy Policy: Sentry Privacy Policy
GetStream
• Purpose: Enable real-time activity feeds and personalized content streams.
• Data Shared: User identifiers and activity metadata (e.g., actions within the app).
• Privacy Policy: GetStream Privacy Policy
8.4. How We Protect Your Data
• We implement industry-standard encryption and security measures to safeguard your information.
• Data is shared with third-party services only when necessary and is transmitted securely.
8.5. Your Control Over Data
• You can request to review, update, or delete your data at any time by contacting us at dnaiwex@gmail.com.
• If you do not wish to share specific data (e.g., phone number), some features may not be fully functional.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be effective immediately after they are posted on this page. Please review this page regularly for updates.
10. Contact Us
10.1. DNAIWEX has designated a Data Protection Officer (DPO) who could be reached by emailing to dnaiwex@gmail.com or by post at the address provided above.
10.2. By registering with the Service, the Client consents to the processing of his/her Personal Data by the Service in accordance with the provisions set below.
10.3. By registering with the Service, the Client gives consent to DNAIWEX to anonymize his/her Personal Data for the purposes of further use in anonymized form in order to improve the performance of the Service.