CLIPHERO PRIVACY POLICY
Effective date: September 11, 2026
This Privacy Policy explains how MORRIS MENASCHEMOUNTAIN ALPINE, LLC, the operator and rights holder of ClipHero ("ClipHero," "we," "our," or "us"), handles information when you install or use the ClipHero mobile application, contact us, or otherwise interact with our services (collectively, the "Service"). We are responsible for the personal information processed to provide the Service.
Please read this Policy before using the Service. If you do not agree with the practices described here, do not submit media to ClipHero or use the Service.
1. WHAT CLIPHERO DOES
ClipHero is an AI-assisted photo and video creation application. Depending on the feature you select, the Service may let you upload or capture photos and videos, enter text prompts, apply face-swap or other visual effects, generate new media, and save completed results to your device.
Some operations take place on your device. AI generation and media transformation are performed on our own servers equipped with GPU computing resources. Media and instructions needed for these operations are transmitted to our servers over encrypted connections.
We do not train or fine-tune AI models. Uploaded media, prompts, facial information, and generated results are not used for model training or fine-tuning, and we do not permit service providers acting on our behalf to use them for these purposes.
2. INFORMATION WE PROCESS
2.1 Media and creative inputs
We process the source photos, videos and any audio contained in them, reference images, replacement-face photos, text prompts, style selections, generation instructions, and other material that you choose to submit. We also process temporary working files, generated photos and videos, previews, and technical job information needed to return a result to you. The retention periods for these categories are set out in Section 5.
2.2 Facial information
When you use a feature involving a face, software may identify facial landmarks, position, expression, contours, or similar geometric characteristics in the submitted image or video. This information is used only to align, transform, or generate the visual result requested by you.
ClipHero does not use this facial information to establish your identity, authenticate you, monitor you across locations, build an advertising profile, or create a permanent facial-recognition database. We do not sell facial information.
Source face images, detected face crops, facial information, and temporary files derived from source media are processed on our own GPU servers. They are deleted within the source-data retention limit of no more than 24 hours described in Section 5.1.
2.3 Device and service data
ClipHero may automatically receive limited technical information, such as:
- device model, operating-system version, app version, language, region, and time zone;
- IP address, network status, and approximate country or region derived from network information;
- pseudonymous installation, transaction, or service identifiers;
- feature interactions, request timestamps, response status, crash information, and diagnostic logs; and
- security signals used to prevent fraud, automated abuse, or unauthorized access.
We use this information to operate, secure, maintain, and improve the Service. Advertising measurement and Apple's App Tracking Transparency permission are described separately in Section 2.7.
2.4 Purchases and subscriptions
Payments are processed by Apple through the App Store. Apple and our subscription-management provider, Apphud, may provide us with purchase status, product identifier, renewal state, country or region, and a pseudonymous transaction or user identifier. We do not receive your complete payment-card number or Apple ID password.
2.5 Communications
If you contact us, we process your email address and the content of your message, along with any files or diagnostic information you voluntarily include.
2.6 Device permissions
ClipHero may request access to the camera, photo library, and notifications. Camera and photo access are used only when you choose to capture, import, or save media. Notification permission is used to tell you when processing has finished or to deliver other Service-related notices. You can change these permissions in iOS Settings.
2.7 App Tracking Transparency and advertising measurement
ClipHero may display Apple's App Tracking Transparency (ATT) permission request to ask whether you allow tracking for advertising attribution. The purpose is to understand which advertising campaigns bring people to ClipHero and to measure the effectiveness of our marketing.
If you allow tracking, advertising identifiers, including Apple's Identifier for Advertisers (IDFA) where available, pseudonymous installation identifiers, and installation or conversion events may be used for this purpose and linked with advertising campaign information. Tracking for advertising measurement, including any associated sharing with service providers that assist us with attribution, requires your prior ATT permission.
If you decline, we do not access the IDFA or track you across other companies' apps and websites for advertising purposes. Declining or withdrawing this permission does not prevent you from using ClipHero's creation features, purchasing products, or accessing paid features, subject to their normal subscription and credit requirements.
We do not use uploaded photos, videos, prompts, facial information, or generated results for advertising attribution, advertising profiles, or tracking.
You can change your decision at any time in iOS Settings > Privacy & Security > Tracking. The ATT prompt is separate from camera, photo-library, and notification permissions. Merely accepting these documents or using the Service does not constitute ATT permission.
3. WHY WE USE INFORMATION
We use information to:
- receive and complete face-swap, generation, and editing requests;
- deliver results and maintain your in-app library on your device;
- recognize subscription status and credit balances;
- provide customer support and respond to complaints;
- diagnose failures, monitor performance, and improve reliability;
- measure advertising campaign effectiveness, with your separate ATT permission when tracking is involved;
- protect users, the Service, and our providers against fraud, abuse, and security threats;
- enforce our Terms of Use; and
- meet legal and regulatory obligations.
Where data-protection law requires a legal basis, we rely on performance of our contract with you, our legitimate interests in running and protecting the Service, compliance with law, or consent where consent is required. You may withdraw consent at any time, but withdrawal does not affect processing that was lawful before it was withdrawn.
4. HOW INFORMATION IS DISCLOSED
We disclose information only as reasonably necessary for the purposes described in this Policy.
4.1 Service providers
We perform AI generation and face-related processing on our own GPU servers. Infrastructure suppliers provide computing, storage, network, and security resources needed to operate those servers; they do not provide a separate AI-generation service to users.
We also use the following services:
- Apple, for App Store distribution, StoreKit purchases, refunds, and subscription administration;
- Apphud, for pseudonymous user identification, subscription entitlements, purchase events, and paywall operations; and
- Google Firebase Authentication and Cloud Storage, for anonymous authentication and access to hosted template previews.
We limit information disclosed to service providers to what they need for their role. Providers processing information on our behalf must follow our instructions, protect it to the same or a higher standard than this Policy requires, and use it only to perform the agreed services. Our infrastructure providers are not permitted to use submitted faces or media for advertising, independent identification, or model training. The retention limits in Section 5 also apply to server-side copies held on our behalf.
Apple and other services may separately process information when you interact directly with them, such as when you make an App Store purchase, under their own privacy policies. This does not reduce our responsibilities for information we disclose from ClipHero.
4.2 Legal and safety reasons
We may preserve or disclose information if we reasonably believe it is necessary to comply with law, respond to a valid governmental request, protect a person from harm, investigate misuse, enforce our agreements, or defend legal rights. Retention follows the category-specific limits and rules in Section 5.
4.3 Business changes
Information may be transferred as part of a merger, financing, reorganization, acquisition, or sale of assets. Any successor remains responsible for the commitments that apply to information transferred under this Policy.
4.4 At your direction
We may disclose information when you ask us to do so or provide separate, informed consent.
We do not sell your uploaded photos, videos, prompts, generated media, or facial information.
5. STORAGE AND RETENTION
5.1 Source data and facial-processing data: no more than 24 hours
All source data submitted for generation or transformation is retained on our servers for no more than 24 hours after submission. This includes source photos and videos, audio included in submitted videos, reference and replacement-face images, text prompts, and generation instructions. Face crops, derived facial information, and temporary working files are deleted by the same deadline as the source data from which they were produced. This limit applies whether processing succeeds, fails, or is interrupted.
5.2 Generated results: 48-72 hours, with a maximum of 72 hours
Completed photos, videos, and their result previews are stored temporarily on our servers so that the app can retrieve them. They are normally deleted within 48-72 hours after creation and are never retained longer than 72 hours. Download and save any result you want to keep before it is removed from our servers.
The limits in Sections 5.1 and 5.2 apply to server-side working copies and any backup copies of the same data. Such copies do not extend these retention periods. Logs must not be used to retain copies of source media, prompts, facial-processing data, or generated results beyond their applicable limits.
5.3 Copies on your device
The server retention limits do not apply to files you keep on your own device. ClipHero may cache recent source media locally so you can reuse it. You can remove this cache using "Clear all" in Recents. Automatic cache cleanup also removes older entries, including entries not used for more than 30 days when cleanup runs.
Results downloaded into ClipHero's local library remain in the app's storage until that local data is removed. Deleting the app removes its local media storage, but it does not delete results saved to the system Photos library, files exported elsewhere, or copies shared with other services. Manage those copies in Photos, Files, or the destination service.
5.4 Service identifiers, purchases, and credit records
Pseudonymous service identifiers, authentication records, subscription status, purchase information, and credit balances are retained for as long as needed to provide access, administer purchases and non-expiring credits, handle disputes, and meet legal or accounting obligations. These records are separate from the short-lived media and facial-processing data described above.
5.5 Technical, advertising, support, and security records
Technical logs, advertising-attribution records where permitted, support correspondence, and fraud-prevention records are retained only as long as reasonably necessary for their stated purpose or applicable legal requirements. We assess retention according to the type of record, its operational purpose, dispute-resolution needs, and legal obligations.
Apple and other services may retain records of your direct interactions with them under their own policies and legal obligations. Such separate records do not extend the limits for media we process on your behalf.
6. INTERNATIONAL PROCESSING
ClipHero and its providers may process information in countries other than the one where you live. Those countries may apply different privacy rules. Where required, we use recognized transfer safeguards or another lawful transfer mechanism and require recipients to protect information appropriately.
7. SECURITY
We use administrative, technical, and organizational safeguards designed to protect information, including encrypted transmission of media and instructions to our servers, access controls, and limited provider access. No online service or storage system can guarantee absolute security. You should submit only media that you are comfortable processing through an online AI service.
8. YOUR RIGHTS AND CHOICES
Depending on where you live, you may have the right to:
- request access to or a copy of personal information associated with you;
- correct inaccurate information;
- request deletion of information;
- object to or restrict certain processing;
- receive portable information in an available machine-readable format;
- withdraw consent; and
- complain to a competent data-protection authority.
You may also manage camera, photo, and notification access through iOS Settings and manage subscriptions through your Apple account.
You may allow, decline, or withdraw tracking permission through iOS Settings > Privacy & Security > Tracking, as explained in Section 2.7.
To submit a privacy request, email morris@mountainalpine.pro with the subject "ClipHero Privacy Request." We may need to verify that the request concerns you. We will respond within the period required by applicable law. Some requests may be limited where retention or processing is legally required or necessary to protect other people.
9. CHILDREN
ClipHero is not directed to children under 13, and we do not knowingly collect personal information from a child under 13. If local law requires a higher minimum age for a child to consent to online data processing, that higher age applies unless a parent or legal guardian provides valid authorization. Contact us if you believe a child submitted information without the required permission, and we will investigate and take appropriate action.
10. THIRD-PARTY SERVICES AND SHARING BY YOU
The Service may link to websites or services governed by their own privacy practices. This Policy does not control those third parties. If you export or publish generated media, the recipient or platform you choose will handle it under its own rules.
11. CHANGES TO THIS POLICY
We may revise this Policy to reflect product, legal, or security changes. We will update the effective date and provide additional notice when required by law. Your continued use after an updated Policy becomes effective means the revised Policy will apply to future use, subject to any consent requirements in your jurisdiction.
12. CONTACT
Questions, complaints, and privacy requests may be sent to:
MORRIS MENASCHEMOUNTAIN ALPINE, LLC
Operator and rights holder of ClipHero
Email: morris@mountainalpine.pro
Subject: ClipHero Privacy