This Privacy Policy applies to the LPBank mobile application (hereby referred to as "Application") for mobile devices, which was created by Fortune Vietnam Joint Stock Commercial Bank (LPBank) (hereby referred to as "Service Provider") as a commercial service. This service is provided by LPBank and is intended for use "AS IS".
The Application collects information when you download and use it. This information may include:
Your device's Internet Protocol address (e.g., IP address).
The pages of the Application that you visit, the time and date of your visit, and the time spent on those pages.
The total time spent on the Application.
The operating system you use on your mobile device.
The Application collects your device's location to help the Service Provider determine your approximate geographical location and utilize it in the following ways:
Geolocation Services: The Service Provider utilizes location data to provide features such as personalized content, location-based services (e.g., locating nearby ATMs, branches, or transaction points), and relevant recommendations.
Analytics and Improvements: Aggregated and anonymized location data helps the Service Provider analyze user behavior, identify usage trends, and improve the overall performance and functionality of the Application.
Third-Party Services: Periodically, the Service Provider may transmit anonymized location data to external services to assist in enhancing the Application and optimizing their offerings.
The Service Provider may use the information you provide to contact you from time to time with important information, required notices, and marketing promotions.
For a better experience while using the Application, the Service Provider may require you to provide certain personally identifiable information. The information requested by the Service Provider will be retained and used as described in this Privacy Policy.
Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their services. The Service Provider may share your information with third parties in the ways described in this privacy statement.
Please note that the Application utilizes third-party services that have their own Privacy Policies regarding data handling. Below are the links to the Privacy Policies of the third-party service providers used by the Application:
The Service Provider may disclose User-Provided and Automatically Collected Information:
As required by law, such as to comply with a subpoena or similar legal process;
When they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
With trusted service providers who work on their behalf, do not have an independent use of the information disclosed to them, and have agreed to adhere to the rules set forth in this privacy statement.
You can easily stop all collection of information by the Application by uninstalling it. You may use the standard uninstall processes available as part of your mobile device or via the mobile application marketplace or network.
The Service Provider will retain User-Provided data for as long as you use the Application and for a reasonable time thereafter. If you would like them to delete User-Provided Data that you have provided via the Application, please contact them at Dichvukhachhang@lpbank.com.vn, and they will respond within a reasonable timeframe.
The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 13.
The Application does not address anyone under the age of 13. The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. If the Service Provider discovers that a child under 13 has provided personal information, they will immediately delete it from their servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact the Service Provider at Dichvukhachhang@lpbank.com.vn so that necessary actions can be taken.
The Service Provider is committed to safeguarding the confidentiality of your information. The Service Provider provides physical, electronic, and procedural safeguards to protect the information processed and maintained.
This Privacy Policy may be updated from time to time for any reason. The Service Provider will notify you of any changes by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.
Effective Date: September 8, 2026
By using the Application, you consent to the processing of your information as set forth in this Privacy Policy now and as amended by us.
If you have any questions regarding privacy while using the Application or have questions about our practices, please contact the Service Provider via email at:
Email: Dichvukhachhang@lpbank.com.vn