I have read the lengthy post that already appears here from last year, but it has not really helped me. I sent 2 boxes at the same time from the Venice post office, by sea. One box arrived home 2 weeks later and the other hasn't showed up. The form is entirely in Italian, but I am assuming the tracking number is the one under the bar code on the customs form I filled out. But the tracking site for Poste Italiane does not recognize it as a valid code. People on the other post said you can track a package sent from Italy on the USPS website, but I found no such thing. I have searched the web, but have not been able to get any help. Anyone have any suggestions?

I work for the Postal Service and have never been able to track a package mailed from a foreign country. But I can tell you that two weeks is extremely fast and you may very well receive the other one a few weeks afterward. I have even had packages sent by "slow boat" from Hawaii to Florida take six weeks!

Poste Italiane Tracking

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Good luck!!! Sorry but seriously you never know. As the other poster said, you may get it - but you may not. I have received things in the mail here in Italy that I had been told were returned to the U.S. - I have ordered things from Germany that never showed up (when packages come from Germany into Italy they CHANGE the tracking number - but no one tells and no one seems to know how to track anything...). Unfortunately I would have advised you earlier to send anything back to the U.S. by a reputable carrier and not the Italian postal service.

Thanks, Anthony and Celeste. I'm not holding my breath. Both boxes were sent together, so it seems very strange that one would come and one would not. And after the way I was treated at the Venice post office, I certainly do not trust these people. The clerk was hostile and rude. It wouldn't surprise me if she took the box home herself!

What a hilarious happy ending to this saga: the second box arrived today, er, well, actually my stuff arrived today, repacked into a completely different box. I figure they must have smashed the yellow one that I bought from them beyond recognition. I am pretty lucky that they repacked it and sent it on! Never will I enter an Italian post office again.

I only use the post office to pay bills. For a year now they've delivered our nieghbors (and others) mail to our place. I've written our names on the mailbox, talked to them and gone to the PO and it still happens. They also want you to pay the postage to re-deliver the mail that they wrongly delivered to your house! The Italian PO is definitly untrustworthy.

Rick warns people not to send anything "precious" by Poste Italiane. By that, I thought he meant fine jewelry or other real expensive stuff. But really the warning should be not to send anything but postcards through their careless postal system.

Has anyone here in the U.K dealt with SDA U.K Operations Centre? I have a parcel that was sent to me via Poste Italiane (13/02/2024) but is now apparently being held at the above centre due to a non-delivery (I was not in). There was no non-delivery slip posted through the letterbox so I'm not entirely sure whether its at this place or simply at my local Post Office. I can track my parcel to this centre, but I can't find a location or contact address. Should I stop worrying and just go to my Post Office?

I phoned Parcelforce customer services (0344 800 4466) for help. They could not track it via the SDA tracking number but managed to find it by searching using the delivery address and postcode. They then told me the UK tracking number and the location of the depot it was being held at.

To preface my rant of the day, please don't allow this topic to dissuade you from shipping to Italy. Italian buyers are lovely. My beef is with the miscommunication between Canada Post tracking and PosteItaliane tracking.

When shipping with tracking to Italy, and Canada Post notes: "Item refused by recipient. Item being returned to sender" what it really means to Posteitaliane is: "The shipment has been accepted and will soon be included in the processing cycle that will direct it to the final destination."

On another note, a different parcel shipped with tracking to Italy was delayed for two weeks between Canada and Italy. This order shipped Jan. 19 and was due Feb. 1 according to ebay estimates. It left Canada on Jan 22 and didn't hit Italy until Feb. 7. Today, the buyer messaged me looking for it. No wonder. It remains to be seen how she will feel about having to pay her Import Fees since Italy never forgets to charge those and it looks as if that hasn't even been assessed on her order yet.

For the record, Tracked Packet to Italy usually arrives when Canada Post says it should. I will note, however, that the CPC estimated date of delivery for this order is Feb. 5 which is four days later than the one provided by ebay. It remains to be seen how the buyer will feel about all this in the end, her Feedback Left For Others is fair and I did everything in my power to ensure fast delivery so let's hope she does not take her frustrations out on me. Time will tell.

Yes, I know precisely which USA-bound 'return to sender' line to which you refer, it's given me heart palpitations at least once! When I first began to sell, I had no idea there could be discrepancies between the tracking on different country postal sites, so it's a valuable thing for new sellers to learn: check the destination country tracking before you really start to panic. For the longest time as a new seller, I was unaware. Today's example, for instance, as a new seller would have set me messaging my buyer all in a fluster with a language barrier to boot, certainly not leading to a positive experience for them.

With my other parcel, however, the one that was supposed to be delivered according to ebay Feb 1 and Canada Post Feb 5, it still says: The shipment is being processed by the Postal Operations Centre. Poor buyer, this is a gift for her grandchild and she says she hasn't ordered from outside Italy before. At this rate, she won't ever again.

To file away for future reference when I've sent a package to a foreign country with tracked service, I check the local postal website vs the Canadapost website once it's departed Canada. Usually has much more detailed current information. If it doesn't display in English takes a second to translate in Google. Quite often there are major delays in the tracking information even showing up in the Canadapost website. Had packages display as being in customs and the customer had received a week previously. Spain's tracking for example is awesome. As for delays in delivery, all it can take is the customs forms not having all the i's dotted, any additional required forms or documents not being in their required language.

There are now a number of 3rd party sites that allow you to easily look up tracking at multiple country sites all from one interface. One site is track-trace.com but there quite a few new ones I've stumbled across.

Never underestimate the lack of awareness of buyers (or sellers), just wander the boards (especially US Boards) it's shocking the things that people don't know and that includes both buyers and sellers. 152ee80cbc

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