Marlee Blose, MBA, PMP, CSM

Process Improvement Consultant, Capital BlueCross July 2015-Present

• Lead corporate re-engineering projects to Improve processes using Six Sigma and Lean tools and methodologies

• Manage 5-8 project simultaneously while continuously working within set project budgets and timelines

• Automated process to reduce manually processed refunds by 74.1% (334 hours annually)

• Saved 387.25 hours annually by re-engineering corporate regulatory auditing process

• Organize and lead project teams effectively in-person and via teleconference (Skype, Zoom, GoToMeeting)

• Present project status and product demonstration meetings up to 4 days per week to varied audiences, including the executive leadership team and C-suite

• Collaborate effectively with a global team of contractors on application development

• Identify and manage project risk and issues

• Capture business requirements while advising and guiding users towards best practices

• Substantiated the need to focus on one particular market segment for improvements by gathering, analyzing, and displaying data in an effective visual presentation format

• Map current state (as-is) and future state (to-be) as Visio process flows

• Function as a liaison between technical teams and non-technical business areas

• Anticipate future issues and incorporate scalability into development activities

Operations Consultant – Commercial & Medicare Advantage Appeals & Grievances, Capital BlueCross

• Coordinate, lead, and participate in 3-5 projects simultaneously

• Demonstrate effective project management and leadership skills to manage departmental and corporate projects with cross-functional teams

• Understand application configuration and business process changes required to improve efficiency and reduce cost

• Develop reports using Microsoft Access and Crystal Reports

• Develop and facilitated 4 training programs for analyst team, including a Reporting Academies and Data Analysis courses

• Write policies, procedures, communication plans, and training materials

Team Lead/Operations Specialist – Commercial & Medicare Appeals & Grievances, Capital BlueCross

• Form a quality assurance (QA) program

• Lead a team of 5 to 8 QA analysts

• Train and mentor the analyst team

• Understand government and state regulations, including CMS, NCQA, BCBSA, HIPAA

Adjunct Instructor, Central Penn College

• 100% of students who participated in the end-of-term Student Opinion Survey rated my course and instruction as either Excellent or Above Average

• Curriculum Vitae includes: Healthcare Quality Management, Project Management, Operations Management, and Fundamentals of Selling

• Prepare relevant, engaging instructional material

• Provide instruction, including live and recorded lectures and demonstrations

• Engage and communicate professionally with students to encourage participation and learning

• Relate professional and industry experience to course objectives

• Mentor students through Capstone assignments, as requested by former students

• Serve on the Faculty Senate Policy Committee

Technical Assistant – Medicare Part A Appeals, Novitas Solutions, Inc. Sept. 2012 - July 2015

• Was selected as a UX tester and initial analyst in the implementation of a new processing system

• Provide technical and procedural coaching for improved performance for a team of up to 18 representatives

• Remain up-to-date on CMS government regulations in order to write policy and procedure updates and to mentor staff

• Continuously look for process and efficiency improvement opportunities

Operations Reconcilement Associate / Head Teller, Metro Bank June 2009 - September 2012

• Manage a team of up to 15 tellers and customer service representatives

• Reconcile internal general ledger (GL) accounts

• Research and resolved discrepancies in internal accounts

• Perform audits of various transactional processes and cash vaults