PRIVACY POLICY
Last updated: 09/07/2026
This privacy policy governs the data processing practices of TV Remote for RokuTV ("App","Company," "we," "us," or "our"). It explains how and why we collect, store, use, and share your information when you engage with our services ("Services"). Please carefully read this policy to understand your rights and choices regarding your privacy. If you do not agree with our practices, please refrain from using our Services. If you have any concerns or inquiries, please reach out to us at firetechnologieshk.inc@gmail.com.
SUMMARY OF KEY POINTS
We've summarized the key points of our privacy practices for your convenience:
WHAT INFORMATION DO WE COLLECT?
We collect personal information when you interact with us, use our services, or engage with our applications. This information includes your email address and, if you provide access, certain mobile device data.
SENSITIVE INFORMATION
We do not process sensitive personal information.
THIRD-PARTY INFORMATION
We may gather information from sources such as public databases, marketing partners, and social media platforms.
HOW DO WE PROCESS YOUR INFORMATION?
We process your data to provide and improve our services, communicate with you, enhance security, and fulfill legal obligations. In certain cases, we process your data with your consent.
SHARING YOUR PERSONAL INFORMATION
We may share your data in specific situations, such as during business transfers, and only as outlined in this notice.
YOUR PRIVACY RIGHTS
Depending on your location, you have privacy rights to access, rectify, erase, restrict, object, and request data portability. Contact us to exercise these rights.
DO-NOT-TRACK FEATURES
We currently do not respond to Do-Not-Track signals.
CALIFORNIA RESIDENTS' PRIVACY RIGHTS
If you're a California resident, you have specific rights under the CCPA, including the right to request information about data sharing and deletion.
UPDATES TO THIS NOTICE
We may update this notice to remain compliant with the laws. Check back periodically.
CONTACT US
If you have questions about this notice, you can reach us at firetechnologieshk.inc@gmail.com.
Personal Information You Disclose to Us: We collect personal information that you provide voluntarily when interacting with us or using our Services.
In brief, certain data — such as your Internet Protocol (IP) address and device attributes — is automatically collected when you engage with our Services.
Information Automatically Collected: We automatically gather certain information when you visit our Services, such as device and usage data, to maintain security, analyze usage trends, and improve our offerings. Upon your interaction with our Services, specific information is automatically gathered. While this data does not unveil your exact identity (such as name or contact details), it encompasses device and usage specifics. This includes your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, insights into your usage patterns, and other technical details. This assortment of data is primarily essential for upholding the security and functionality of our Services, along with facilitating internal analytics and reporting endeavors.
Information Collected from Other Sources: To enhance our services, we may acquire data from public databases, marketing partners, and third-party sources.
The range of information we gather consists of:
Log and Usage Data: This encompasses service-related, diagnostic, usage, and performance data. Our servers autonomously collect this data when you access or utilize our Services. Recorded within log files, this data varies based on your interactions. It may comprise your IP address, device specifics, browser type, settings, and details about your activities within the Services (such as timestamps linked to your usage, viewed pages and files, searches conducted, and actions taken, including feature usage). Moreover, device event information, such as system activities, error reports (sometimes referred to as "crash dumps"), and hardware configurations, might be included.
Information Derived from External Sources: To enhance our capacity to furnish pertinent marketing, offers, and services, we may acquire additional information about you from diverse sources. These sources encompass public databases, collaborative marketing partners, affiliate programs, data providers, and other third-party entities. This supplementary data might involve mailing addresses, job titles, email addresses, phone numbers, intent data (or behavioral patterns), Internet Protocol (IP) addresses, profiles on social media platforms, URLs to social media profiles, and personalized profiles. We utilize this information for targeted advertising initiatives and event promotions.
We process your information to offer, improve, secure, and communicate about our Services. We also comply with legal obligations and may process data with your consent for specific purposes.
In summary, we utilize your data to fulfill, enhance, and manage our Services, communicate with you, ensure security and prevent fraud, and adhere to legal requirements. Moreover, we might process your information for additional purposes with your explicit consent.
Our processing of your personal data serves various objectives, contingent on your interaction with our Services, including:
Usage Trends Analysis: We may analyze data about your utilization of our Services to gain insights into usage patterns, enabling us to refine and enhance our offerings.
Protection of Vital Interests: In circumstances requiring the preservation or safeguarding of an individual's critical well-being, we may process your data to prevent harm and ensure their safety.
We process your data based on legitimate interests, legal obligations, your consent, and the protection of vital interests. Specific legal bases depend on your location and the applicable laws.
In brief, we process your personal information only when we have a valid legal justification, as required by applicable laws. This section is particularly relevant if you are in the EU, UK, or Canada.
Under the General Data Protection Regulation (GDPR) and UK GDPR, we are obliged to outline the legitimate legal bases upon which we rely to process your personal information. To this end, we may use the following legal bases for processing your personal information:
Consent: If you grant us permission (i.e., consent) to utilize your personal information for a specific purpose, we may process your information accordingly. You hold the right to withdraw your consent at any point. You can learn more about the process for withdrawing consent.
Legitimate Interests: In instances where we believe processing your information is reasonably essential to serve our legitimate business interests, provided your interests and fundamental rights aren't overridden, we may process your information. For instance, we might analyze how users interact with our Services to enhance engagement and user retention.
Legal Obligations: When we deem it necessary to comply with our legal responsibilities, such as cooperating with law enforcement or regulatory bodies, defending our legal rights, or presenting your information as evidence in legal proceedings, we may process your information.
Vital Interests: In situations involving potential threats to the safety of individuals, including yourself or third parties, we may process your information if we believe it's necessary to safeguard vital interests.
For individuals in Canada:
If you are located in Canada, this section pertains to you. We may process your information if you've explicitly granted us permission (express consent) for a specific purpose. You retain the right to withdraw your consent whenever you wish.
Under exceptional circumstances, and in accordance with applicable law, we may be authorized to process your information without your explicit consent. Such scenarios include:
When collection is clearly in the best interests of an individual, and obtaining consent is impractical.
For the purposes of investigations, fraud detection and prevention.
In the context of business transactions, provided specific conditions are met.
If the information is part of a witness statement, essential for assessing, processing, or settling an insurance claim.
For the purpose of identifying and communicating with next of kin in cases of injury, illness, or death.
When reasonable grounds suggest an individual is, has been, or might be a victim of financial abuse.
When obtaining consent would compromise the availability or accuracy of information, and collection is reasonable for investigating breaches or contraventions of laws.
If disclosure is mandated by a subpoena, warrant, court order, or court rules related to record production.
When the information is produced in the course of employment, business, or profession, and collection aligns with the intended purposes.
When collection is strictly for journalistic, artistic, or literary purposes.
If the information is publicly available and specifically indicated by regulations.
In essence, we process your information within the boundaries of legally valid justifications, ensuring your rights and interests are upheld.
In brief, we may share your data in certain situations, including business transfers. Our sharing practices are guided by specific circumstances and third-party relationships.
We could potentially share your personal information in the subsequent scenarios:
Business Transfers: Your information might be shared or transferred during situations involving a merger, sale of company assets, financing, or the acquisition of all or part of our business by another company.
In summary, we retain your personal information as long as necessary for the purposes outlined in this policy, unless legal requirements dictate otherwise
We will maintain your personal information only as long as necessary to achieve the objectives outlined in this privacy notice, unless extended retention is mandated or permitted by applicable law (such as tax, accounting, or other legal obligations).
When there is no ongoing legitimate business necessity to process your personal information, we will either erase or anonymize it. If deletion isn't immediately feasible (for instance, due to data stored in backup archives), we will securely store your personal information and isolate it from further processing until it can be deleted.
In summary, we do not knowingly collect data from individuals under 18. If such data is unintentionally collected, we take measures to delete it promptly.
We do not intentionally seek information from individuals under the age of 18 or engage in marketing directed toward them. When you utilize our Services, you confirm that you are 18 years of age or older, or that you are the legal parent or guardian of a minor and consent to the minor's use of the Services. In the event that we discover personal information has been gathered from users under 18 years old, we will deactivate the account and take reasonable steps to promptly erase such data from our records. If you become aware that we might have collected data from children under 18, please reach out to us at firetechnologieshk.inc@gmail.com.
Depending on your location, you may have privacy rights such as access, correction, restriction, and objection to processing. You can exercise these rights by contacting us.
In specific regions such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you possess certain rights that grant you increased access to and control over your personal information. You retain the ability to review, modify, or deactivate your account whenever you choose.
Within these regions (including the EEA, UK, and Canada), relevant data protection laws afford you distinct rights. These rights may encompass (i) requesting access to and obtaining a copy of your personal information, (ii) requesting corrections or deletions, (iii) imposing restrictions on the processing of your personal information, and (iv) if applicable, availing data portability. In particular circumstances, you might also be entitled to object to the processing of your personal information. Should you wish to exercise any of these rights, kindly contact us using the contact details found in the "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" section below.
We commit to evaluating and responding to every request in accordance with the stipulations of applicable data protection laws.
If you are situated in the EEA or UK and believe that we are unlawfully processing your personal information, you retain the right to lodge a complaint with the data protection authority of your respective Member State or the UK data protection authority.
For those located in Switzerland, you can get in touch with the Federal Data Protection and Information Commissioner.
Regarding the withdrawal of your consent: Should we rely on your consent to process your personal information, the form of consent (express and/or implied) will align with the applicable law. You maintain the right to retract your consent at any point in time. To do so, please contact us using the contact details furnished in the "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" section below.
However, it's important to note that withdrawing consent will not impact the legality of processing that occurred prior to the withdrawal. Additionally, where permissible by relevant law, it will not affect the processing of your personal information conducted based on lawful processing grounds apart from consent.
For any inquiries or remarks about your privacy rights, feel free to email us at firetechnologieshk.inc@gmail.com.
We do not currently respond to Do-Not-Track signals or similar mechanisms.
Many web browsers and certain mobile operating systems and applications offer a Do-Not-Track ("DNT") feature or setting. This feature allows you to express your privacy preference by signaling that you do not wish your online browsing activities to be tracked and gathered. It's important to note that there isn't currently a universally accepted technology standard for recognizing and implementing DNT signals. Consequently, we do not presently react to DNT browser signals or any other automated method that conveys your choice to avoid online tracking. Should a standardized approach to online tracking emerge that we are obliged to adhere to in the future, we will apprise you of this practice through a revised version of this privacy notice.
If you are a California resident, you have specific rights regarding access to, deletion of, and disclosure of personal information. You can make requests related to these rights.
Under the California Civil Code Section 1798.83, known as the "Shine The Light" law, California residents can request and receive from us, once a year and without charge, details about the categories of personal information (if any) disclosed to third parties for direct marketing purposes during the preceding calendar year. This information includes the names and addresses of all third parties with whom we shared personal information. If you are a California resident and wish to make such a request, kindly submit a written request to us using the provided contact details below.
If you are under 18 years old, live in California, and possess a registered account with our Services, you have the right to seek the removal of unwanted publicly posted data on the Services. To initiate the removal of such data, please contact us through the provided contact information and include your account's associated email address and a statement verifying your California residence. We will ensure that the data is no longer visible on the Services. Please note, however, that the data may not be completely eliminated from all our systems (e.g., backups, etc.).
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?
More information about our data collection and sharing practices can be found in this privacy notice.
You may contact us by email at firetechnologieshk.inc@gmail.com, or by referring to the contact details at the bottom of this document.
If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf, following the same strict privacy protection obligations mandated by the CCPA.
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be the "selling" of your personal information.
TV Remote for RokuTV has not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. TV Remote for RokuTV will not sell or share personal information in the future belonging to website visitors, users, and other consumers.
Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
Right to be informed — Request to know
Depending on the circumstances, you have a right to know:
Whether we collect and use your personal information;
The categories of personal information that we collect;
The purposes for which the collected personal information is used;
Whether we sell or share personal information to third parties;
The categories of personal information that we sold, shared, or disclosed for a business purpose;
The categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
The business or commercial purpose for collecting, selling, or sharing personal information; and
The specific pieces of personal information we collected about you.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.
Right to Limit Use and Disclosure of Sensitive Personal Information
We do not process consumer's sensitive personal information.
Verification process
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with the information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use the personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
Other privacy rights
You may object to the processing of your personal information.
You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.
To exercise these rights, you can contact us by email at firetechnologieshk.inc@gmail.com, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.
We may update this policy to stay compliant with laws. Check for updated versions, and we may provide notices of significant changes.
This privacy notice may undergo periodic updates. An updated version will be identified by a revised "Revised" date and will become effective as soon as it is made accessible. In the event of significant alterations to this privacy notice, we may inform you through prominent postings of the changes or by directly notifying you. We recommend that you regularly review this privacy notice to stay informed about the measures we are implementing to safeguard your information.
For questions or concerns about this policy, please contact us using the provided contact information.
You have the right to access, correct, and delete your personal information. Contact us for assistance with these actions.