Need help with Point Counter? Contact us for technical support, purchase issues, feedback, or feature requests.
Email Support
apps.quochuy@gmail.com
Please include:
Your Point Counter version, shown in the app’s Settings.
Your device model and iOS version.
What happened and what you expected.
The steps that caused the problem.
Any error message and, if helpful, a screenshot.
Remove personal or sensitive information from screenshots before sending them. Never send passwords or payment-card details.
Use the + button on the counter screen to add a counter. Open its editor to change its name, color, or emoji.
Use the score controls to increase or decrease a score, or tap the score to enter a value directly.
Open Settings → Current Group to switch between groups, create a group, rename it, or delete it.
Each group has its own counters and saved history. At least one group must remain.
Open the reset menu and choose Reset scores to set the current group’s scores to zero. When a group with nonzero scores is reset, Point Counter saves a history snapshot first.
Resetting an individual counter sets its score to zero without creating a group history snapshot.
No. Deleting an individual counter or choosing Delete all players removes current counters but leaves previously saved history.
Deleting a group removes both its counters and its associated history. Exported files and images you have shared remain wherever you saved or sent them.
With premium access, open Settings → Export Data, then choose where to save or share the CSV file.
The export contains your current groups, counter names, scores, colors, and emojis. It does not include saved history.
Open History, select an entry, and choose the ranking or score-chart view. Tap the share button to share an image of the selected view.
Connect to the internet and make sure you are signed in for App Store purchases with the Apple Account used for the original purchase.
Open Settings → Restore Purchase.
If premium access is still unavailable, email us with your app version and any error message. Do not send your Apple Account password or payment-card details.
Update Point Counter from the App Store, close and reopen the app, and restart your device.
If the problem continues, contact us with the steps that caused it.
Deleting the app can remove locally stored counters, groups, history, and preferences. Avoid deleting it as a troubleshooting step unless you understand this consequence. A CSV export contains current counter data, not a complete backup of history and settings.
Counter records are stored locally on your device. We do not have remote access to those records and cannot promise recovery of deleted data.
Check that you have selected the correct group before reporting missing counters.
Have an idea for Point Counter? Send it to apps.quochuy@gmail.com.
Tell us what you would like to do and how the improvement would help you.
For information about local storage, analytics, advertising, purchases, and sharing, open Privacy Policy in this website’s navigation.
Point Counter developer
apps.quochuy@gmail.com