Privacy Policy

Privacy Policy
This Privacy Policy governs the manner in which Play2Pay collects, uses, maintains, and discloses information from users ("Users") of the Play2Pay mobile application ("App"). This Policy applies to the App and all products and services offered by Play2Pay.

Last Updated: Feb 1, 2025

1. Information We Collect

To provide the Play2Pay services—including converting your Google Play balance and Opinion rewards into cash—and to ensure the security and integrity of our service, we may collect the following types of information:

1.1 Personal Information:

• Identifiers: Name, email address, phone number, and UPI ID.

• Authentication Data: When you use Google Sign-In, we may receive information associated with your Google account (e.g., your email address) for authentication purposes.

• Transaction Details: Information related to in-app purchases and conversion orders (such as conversion amounts, order history, billing details, and transaction timestamps).

1.2 Device and Log Information:

• Device Details: Information about the device you use to access the App, such as device type, operating system, and unique device identifiers.

• Usage Data: Logs of your activity within the App (e.g., pages visited, time spent, and actions taken) to help us improve our service and security.

2. How We Use Collected Information

We use the information we collect for various purposes, including:

• Facilitating Conversions: To convert your Google Play balance and Opinion rewards into cash and process the associated transactions.

• Customer Support and Service Improvement: To respond to your customer service requests, troubleshoot issues, and enhance the overall functionality of the App.

• Security and Fraud Prevention: To verify your identity, monitor for suspicious activity, and comply with anti-money laundering and fraud prevention policies.

• Communication: To send you updates, promotional communications, or important notices related to the App (such as changes to our Terms or Privacy Policy).

• Analytics and Improvement: To analyze usage trends and improve the design, functionality, and user experience of the App.

3. How We Protect Your Information

We implement a variety of security measures to ensure the confidentiality and integrity of your personal information, including:

• Data Encryption: Both in transit and at rest, using industry-standard encryption protocols.

• Access Controls: Limiting access to personal data only to those employees, contractors, and agents who need to know that information to operate, develop, or improve our services.

• Regular Audits: Periodically reviewing our security practices and updating them as needed.

While we take commercially reasonable measures to protect your information, please note that no method of transmission over the Internet or electronic storage is 100% secure.

4. Sharing Your Personal Information

We value your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating the App, processing transactions, or performing other services on our behalf. These providers are contractually obligated to safeguard your data.

• Legal Compliance: When required by law or in response to valid requests by public authorities (e.g., a court, government agency, or law enforcement).

• Business Transfers: In connection with any merger, sale of assets, financing, or acquisition of all or a portion of our business, provided that the receiving party agrees to handle your information in accordance with this Privacy Policy.

5. Data Retention and Your Rights

5.1 Data Retention:
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

5.2 Your Rights:
Depending on your jurisdiction, you may have rights regarding your personal data, including:

• The right to access and update your information.

• The right to request the deletion or restriction of your data.

• The right to object to certain data processing activities.

• The right to data portability.

If you wish to exercise any of these rights, please contact us at play2pay.help@gmail.com. We will respond in accordance with applicable laws.

6. Compliance with Laws

We comply with applicable data protection and privacy laws. In cases where law enforcement or other public authorities require access to your personal information, we will provide such data only when legally obligated.

7. Third-Party Links and Services

The App may contain links to third-party websites or services (such as Google Play for authentication or in-app purchases). This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third parties you interact with.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this Policy. We encourage you to periodically review this page to stay informed about how we are protecting your information. Your continued use of the App after any modifications signifies your acceptance of the updated Policy.

9. Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: play2pay.help@gmail.com

By using the Play2Pay App, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.