We take the protection of your Personal Data very seriously. Hence, we handle your Personal Data as confidential information and in compliance with the statutory data protection regulations and this Privacy Policy. Whenever you use our Services, various Personal Data will be collected.
The Online Services may contain hyperlinks to services owned and operated by third parties. These third party services may have their own privacy policies and we recommend that you review them. They will govern the use of personal information that you submit or which is collected by cookies and other tracking technologies whilst using these services. We do not accept any responsibility or liability for the privacy practices of such third party services and your use of these is at your own risk.
We may make changes to this Privacy Policy in future, which will be posted on this page. You should check this page from time to time to ensure you are aware of any changes. Where appropriate we may notify you of changes through the Games.
If you have any questions or suggestions about data protection or want to reach out to our data protection officer, you can contact us here.
We collect and process the following information which may include your personal data.
a) Information provided by you when using the Games (Basic Information).
We will collect the following information from you when you play our Games:
your mobile device’s unique device ID (Device ID) and device name.
your user preferences.
Core information related to your gameplay, such as your overall progression to a particular level or stage, your virtual currency stores or the completion of certain activities during your gameplay session (for example, completing a tutorial, passing a level, making a purchase or viewing a video ad) (Gameplay Statistics).
b) Contact information provided by you when using the Forums or Support Centre (Contact Information)
We may ask you for, or you may submit, certain contact information to us whenever you contact us through the Forums or Support Centre. This may include:
your avatar/profile picture (Forums only)
your username (Forums only)
your email address
your name (Forums only)
your password (Forums only)
c) Information used for the purposes of serving advertisements (Advertising Data)
Through our third party advertising network partners, we may gather information about your devices when you install or play our Games, depending on the permissions you’ve granted. This may include:
the make, model and operating system of your device
properties of your device, such as screen size and orientation, audio volume and battery
the mobile network operator linked to your device
the Games played
the country, time zone and locale settings on your device (i.e. country and preferred language)
network connection type and speed
IP Address
internet browser used to access the Games
the advertiser ID, which is an identifier unique to you if you use an Apple or Android device, but which doesn’t reveal your name.
d) Information collected for the purposes of providing analytics (Analytics)
We may collect technical information about your use of the Online Services through the use of tracking technologies and analytics.
Personal data we may collect includes the following:
your Device ID
your user ID (which is generated by us and allocated to you when you first play our games)
your device operating system & version
your device make and model
game play attempts, progression and results
session game time start, end and duration
purchase transaction types and spend you have made using virtual items in the Games
the country of your Device
the time, date and install source of your first download (e.g. from a clicked advertisement)
advertisements viewed and clicked
identification of crashes and defects.
e) Information about you collected from third parties (Third Party Log In Information)
When you access the Games via a third party social media provider such as Facebook, we may collect and store personal and non-personal information which is available on that third party social media provider, such as your Facebook name, your profile picture or its URL, your Facebook ID and other public data of your friends, provided that you have expressly agreed to the use of Facebook within the Games. We will also receive technical data in order to ensure the Games connect to the correct Facebook account.
a) To provide our Online Services to you
We will use information about you (including Basic Information, Third Party Log In Information, Analytics and User Content) for delivering our Games to you under the terms of use agreed between us. The processing of information in this way is necessary for us to record your progress and current status within a Game, and to ensure the Games deliver the features promised and function properly, so that you have the best experience when playing any one of our Games.
We will use information about you (including your Contact Information, User Content and Third Party Log In Information) to provide you with the Forums under the terms of use agreed between us. The processing of information in this way is necessary for us to provide you with the Forums’ functionality and to ensure that you have the best experience when using the Forums.
In relation to certain Games, we will use your Gameplay Statistics to enable you to: (i) access certain statistics and information relating to your gameplay performance and the gameplay performance of other users; and (ii) share statistics and information relating to your gameplay performance with other users (the “Gameplay Statistics Service”). The processing of information in this way is necessary for us to provide you with the Gameplay Statistics Service in accordance with the terms of use agreed between us.
b) To help us improve the Online Services and fix any problems
We may process information about you (including Basic Information, User Content and Analytics) so that we can analyze and improve our Online Services.
This processing is also necessary for us to pursue our legitimate interests of
(i) ensuring that our Online Services function properly so that you and other users have the best experience when playing any of our Game(s) and using the other Online Services
(ii) improving the quality of our Online Services, and providing a better experience to our users
(iii) identifying and correcting any bugs in the Online Services
(iv) understanding the effectiveness of our marketing to attract new users and re-engage our current users at an aggregated level.
c) To respond to your enquiries and requests for support
We may process Contact Information and Analytics so that we are able to properly respond to your enquiries and support requests either via the Support Centre or Forums or through our support.
d) To acquire new users
We use various forms of marketing to acquire new users, working with a variety of third party user acquisition partners to deliver our marketing campaigns on external websites and apps. As part of this we may process your Basic Information, Analytics and Advertising Data to pursue our legitimate interest to offer you relevant marketing and acquire new users for our Games. Your Advertiser ID and Analytics may be shared with our 3rd party marketing analytics partner and with our 3rd party user acquisition partners to improve our marketing effectiveness.
e) To improve the monetization of the Games via in-app purchases
We may process information (including Basic Information, User Content, Advertising Data and Analytics) to understand how users use our Games, and to compile statistical reports regarding that activity, as well as understanding how users progress, and their current status within a Game. This processing is necessary for us to pursue our legitimate interests of improving the Games and increasing the amount of revenue generated via in-app purchases. This may include segmenting and analysing users according to various relevant factors, such as geography, gameplay progression and playing behaviour so that we can offer personalised and temporary promotional discounts and offers.
f) For advertising purposes
We may process Advertising Data to show you advertisements for third party services; including advertising that may reward you with benefits during your use of the Games.
The information we collect about you may be used to understand how advertisements placed in our Games have performed or how many people have viewed certain advertisements. We aggregate this information so that it does not personally identify you or permit you to be treated individually.
We may also use this information to reward users with benefits that can be used for further enjoyment of the Games from the viewing of certain advertising placed in our Games.
We will not pass or process your information for the purposes of marketing by third parties unless you give your consent should we ask for it. After you have given your consent, you may withdraw it at any time.
We may use the information we collect about you to serve you targeted advertisements in our Games. We do this to provide you with more relevant advertising content. We work with the following third party advertising networks :
Facebook - https://www.facebook.com/privacy/explanation
Admob - https://policies.google.com/technologies/partner-sites
Applovin - https://www.applovin.com/privacy/
Vungle - https://vungle.com/privacy/
If you would like to find out more about the way these third parties collect and process your information please refer to their respective privacy policies and/or terms and conditions by clicking on the links provided above.
g) To prevent fraud and illegal activity
We process personal data for our legitimate interests of ensuring that any use of the Online Services is lawful and non-fraudulent, does not disrupt the operation of our services, does not harass our staff or other individuals, to enforce our legal rights and also in order to comply with our legal obligations.
Where we reasonably believe that you are or may be in breach of any applicable laws or our terms of use, we may use your personal information to inform relevant third parties such as your law enforcement agencies about the content.
We reserve the right to disclose your identity to any third party who is claiming that any User Content posted by you constitutes a violation of their intellectual property rights, or of their right to privacy. You may not copy, download, or embed any User Content without the express written permission of the content owner. You may not use any User Content for any commercial purposes, or any public performances.
We work with Apple and Google to assist us with fraud prevention and the detection of any illegal activity (e.g. to verify in-app purchases made through iTunes and Google Play).
To improve the features and design of our Services we may analyze all collected data. The analyses of your usage Data are usually conducted anonymously; i.e. the patterns cannot be traced back to you.
Specifically, we use third-party analytical tools in connection with our own Services. These partners process your data only at and according to our specific instructions and may use cookies and other tracking technologies to collect information about your use of our Apps.
Unless the law specifies a different retention period, we will delete or anonymize your personal information as soon as it is no longer needed for the purposes for which we collected or used it in accordance with the preceding paragraphs. If Data must be kept for legal reasons, they are blocked and no longer available for further use.
We maintain appropriate administrative, technical, and physical safeguards to protect your personal information from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use and other unlawful forms of processing. In some cases, your information is accessible when you log into a feature we offer, and in those cases you need to keep your user credentials and password confidential and secure so that your information is protected.
You expressly agree that the use of the app is at your sole risk. The app, including any content provided through the app, is provided on an "as is" basis and PlanetFlip. Hereby expressly disclaims all representations and warranties of any kind, whether express or implied, including but not Limited to, warranties of title, Merchantability, fitness for a particular purpose, or non infringement.
PlanetFlip makes no warranty that the app or any portion thereof will meet your requirements or be available on an uninterrupted, secure, or error-free basis. PlanetFlip makes no warranty regarding the quality of any products, services, licenses or content purchased or obtained through the app or the accuracy, timeliness, truthfulness, completeness or reliability of any content obtained through the app or accessed services.
to the extent applicable law does not allow the exclusions and disclaimers of warranties, some or all of the above exclusions and disclaimers may not apply to you, in which case all warranties and exclusions will be limited to the fullest extent permitted by applicable law. you acknowledge that the disclaimers and exclusions contained herein will survive any termination or expiration of your access to or use of the app.
Sharing with third parties for direct marketing purposes: California residents have the right to request the identity of any third parties to whom the resident’s personal information was shared, if such sharing was to enable the third party’s direct marketing efforts. If you are a California resident and wish to make such a request, please submit your request to gamesplanet.global@gmail.com
How we respond to “Do Not Track” signals: We are committed to providing you with meaningful choices about the information collected in connection with the App for third-party purposes, and that is why we provide information in this App Privacy Policy about how to prevent the delivery of targeted ads. We do not, however, recognize or respond to browser-initiated Do Not Track signals, as the Internet industry is currently still working on Do Not Track standards, implementations and solutions. To learn more about Do Not Track signals.
The App is not intended for children under the age of 13 and we do not knowingly collect any personal information from children under 13. If we learn that we have inadvertently gathered personal information from a child under 13, we will take reasonable measures to promptly remove that information from our records.
We reserve the right to update this Privacy Policy, if necessary, in compliance with the applicable data protection regulations. This way, we can adapt it to the current legal requirements and take changes in our services into account, e.g. when introducing new Services. The most current version always applies to your visit.
Contact Information
All questions, comments or enquiries should be directed to PlanetFlip at gamesplanet.global@gmail.com. We will endeavour to respond to any query or questions As soon as possible.