Policy site
PixelHoard Posting Policy
Last Updated: 2026-02-14
Welcome to the PixelHoard community support channel. To ensure a helpful and respectful environment for all users, please adhere to the following posting guidelines when contacting support at pixelhoard-support@gmail.com:
Relevance: Please ensure your inquiries are directly related to the PixelHoard application, bug reports, feature requests, or data recovery assistance.
Respectful Communication: We maintain a zero-tolerance policy for harassment, hate speech, or abusive language. Treat our support team and other users with kindness.
No Spam: Do not send repeated, duplicate emails for the same issue. This slows down our response time for everyone.
Privacy: Do not share sensitive personal information (passwords, credit card numbers) in your support emails. We will never ask for this information.
Language: Currently, official support is provided in English only. Please write your queries in English to ensure accurate assistance.
Violation of these policies may result in the suspension of support services. We aim to respond to all valid inquiries within 48 hours. Thank you for keeping the retro gaming spirit alive!