The Pitney Bowes Company has received multiple consumer complaints from customers who have canceled their contracts with Pitney Bowes only to have the company continue to charge their credit card.
Pitney Bowes is a Stanford, Connecticut-based technology company that, among other services, sells and rents electronic postage meters and provides other mailing equipment and services. According to multiple online consumer complaint forums, numerous Pitney Bowes customers have attempted to cancel their Pitney Bowes service only to receive continued charges and/or have been unable to obtain proper assistance by calling the company's customer service line. .
Multiple customer complaints regarding Pitney Bowes can be found on the Complaints Panel. Many of the complaints are substantially similar: Clients complain that they made repeated attempts to cancel their contract with Pitney Bowes, only to receive continued charges.
Several customers also complained that their customer service experience with Pitney Bowes included such long wait times and so many transfers from one department to another that it made it nearly impossible to get help with their cancellation and/or overcharges.
On a similar website, Complaintsboard.com, Pitney Bowes received an "Overall Satisfaction Rating" of just two out of five stars, with the "Most Discussed Pitney Bowes Complaints" including allegations of "rude, overcharging," "fraud ““Bad Service”, Stay Away, Be Careful” and “Hidden Charges, Sneaky Practices”.
Pitney Bowes fares even worse on the Better Business Bureau website, with a customer review rating of just 1.03 out of 5 stars. The 1-star customer review from May 2021 is similar to complaints found on other sites:
STAY AWAY FROM THIS COMPANY. They received a JD Powers award for customer service this year. WHAT A JOKE!!!! How much of your customers' money did they use to pay for that marketing? Our postal meter battery died and we called to be told they would send out a new LEASED meter. When we received the new meter and a bill for $900, we were very confused. We never agreed to buy a new meter. We have been trying to get in touch with a customer service representative who could help us: Provide a box to return the new meter Help us close our account and review our contract It has been 2 months of calling every week and getting nowhere . Your website is HORRIBLE and completely useless. DO NOT SIGN UP FOR A POSTAGE METER WITH THIS COMPANY - THEY WILL STEAL YOUR MONEY AND LOCK YOU IN A SITUATION ONLY THEY CAN END. We are considering small claims court because they continue to send us bills and late fees and yet we have explicitly opened a "Case" with them and have spoken to MANY DIFFERENT CUSTOMER SERVICE REPRESENTATIVES
On the Customer Service Scoreboard, Pitney Bowes has received 364 negative reviews to 9 positive reviews and has an overall rating of 23.61 out of a possible 200, putting the company in the "Terrible" category. Complaints on that site include:
“[p]or customer service I have found,”
“customer service is terrible,”
"[worst,"
“nothing but a headache,”
“no customer service,”
“terrible customer service,”
“Worst customer service I have ever dealt with,”
"unable to speak to a living person"
“I haven't encountered such frustrating customer service in many years,” and
"I'd rather stick a lit cigarette up my nose than have to deal with this company."
Clients who believe they have been overcharged may contact The Frankowski Firm for a free consultation.
Based on these repeated customer complaints regarding continued charges even after service termination, The Frankowski Firm is investigating consumer claims against Pitney Bowes.
If you are a Pitney Bowes customer who has continued to be charged even after you terminated your Pitney Bowes service, please contact the Frankowski Firm toll-free at (888) 741-7503 or by completing this contact form.
If you or someone you know has lost money as an investor, please call the Frankowski Firm at 888-741-7503 to discuss your potential legal remedies or fill out the contact form.