This Privacy Policy outlines how pilling collects, uses, discloses, and protects the personal information of its users. By using the pilling application or website, you consent to the collection and use of your information as described in this policy.

1.    Information We Collect

·         Account Information: When you create an account, we may collect your name, email address, phone number, and date of birth.

·         Booking Information: We collect information related to your bookings, such as your travel dates, destination, number of guests, and any special requests.

·         Payment Information: We may collect payment information, such as credit card details, to process your bookings. This information is securely processed by our payment gateway partners and is not stored by pilling.

·          We may collect your communication preferences, such as your email and SMS notification settings.

·         Location Information: We may collect your location information to provide you with personalized recommendations and services, such as nearby hotels and attractions. You can control your location sharing settings within your device.

·         Device Information: We may collect information about the device you use to access the pilling application, such as your device type, operating system, and browser.

·         Non-Personal Information: We may also collect non-personal information, such as your IP address, browsing history, and usage data, to improve our services and for analytical purposes.

2.    How We Use Your Information

·         Provide and Improve Services: We use your information to provide and improve our hotel booking services, such as processing your bookings, communicating with you about your reservations, and providing customer support.

·         Personalized Experience: We use your information to personalize your experience on the pilling application, such as providing you with relevant recommendations and offers.

·         Communication: We may use your contact information to send you promotional emails, SMS notifications, and other communications about our services. You can opt-out of receiving these communications at any time.

·         Marketing and Advertising: We may use your information for marketing and advertising purposes, such as displaying targeted ads to you on other websites and platforms.

·         Data Analysis: We may use your information for data analysis and research purposes to improve our services and understand our users’ needs.

3.    Information Sharing

·         Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, customer support providers, and marketing partners. These service providers are contractually obligated to protect your information in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the rules thereunder.

·         Business Partners: We may share your information with our business partners, such as hotel partners, to fulfill your bookings and provide you with the best possible experience.

·         Legal Compliance: We may disclose your information to comply with applicable laws and regulations, including the Information Technology Act, 2000 and the rules thereunder, to respond to legal requests, and to protect our rights and the rights of others.

4.    Data Security

·         We take reasonable steps to protect your personal information from unauthorized access, use, and disclosure.

·         We use industry-standard security measures, such as encryption and access controls, to safeguard your information in compliance with the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011.

5.    Children's Privacy

·         The pilling application is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

6.    Your Rights

·         You have the right to access, update, and correct your personal information as provided under Section 26 of the Information Technology Act, 2000.

·         You have the right to request the deletion of your personal information as provided under Section 28 of the Information Technology Act, 2000.

·         You have the right to opt-out of receiving marketing communications from us as provided under the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011.

7.    Changes to this Privacy Policy

·         We may update this Privacy Policy from time to time.

·         We will notify you of any material changes to this policy by posting the updated policy on the pilling application or website.

8.    Contact Us

·         If you have any questions about this Privacy Policy, please contact us at   support@pilling.in