PHÒNG TRỌ - OT – PRIVACY POLICY
Last updated and effective: December 09, 2025
Phòng Trọ - OT (hereinafter referred to as “the App”, “we”, “us”, or “our”) is operated by [Your Company Full Legal Name] with registered address at [Your Full Company Address], Vietnam.
We deeply respect your privacy and are fully committed to protecting your personal data. This Privacy Policy explains in detail how we collect, use, store, share, transfer, and protect your information when you download, register, access, or use the App and any related services (collectively the “Services”).
By using the App, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not use the App.
1. Information We Collect
We collect the following categories of information:
1.1 Information You Provide Directly
Full name, phone number (mandatory for registration and OTP verification)
Email address (optional)
Profile picture and bio (optional)
Identity verification documents (if you choose to become a “Verified Landlord”)
Detailed rental listings you post (address, price, photos, videos, description, utilities, house rules, etc.)
Chat messages, voice messages, and attached media exchanged with other users
Reviews and ratings you leave for other users
Payment-related information if you use in-app payment or deposit features (bank account, transaction records – processed via third-party payment gateways)
Any other information you voluntarily submit
1.2 Information Collected Automatically
Device information (device type, model, manufacturer, operating system, version, unique device identifiers – UDID, IMEI, Android ID, advertising ID)
Log data (IP address, access dates and times, pages viewed, features used, crashes, and system activity)
Location data:
– Precise GPS location (only when you enable location permission and use map/search features)
– Approximate location derived from IP address
Cookies, pixels, and similar technologies when you visit our website or click on advertisements
Usage data and behavioral analytics (how long you stay on each screen, search history, favorite listings, etc.)
1.3 Information from Third Parties
Data from analytics providers (Google Analytics, Firebase, AppsFlyer)
Data from advertising partners
Data from payment service providers
Information you allow us to receive through third-party login (Google, Facebook – if implemented in the future)
2. How We Use Your Information
We use your information for the following purposes:
To create, maintain, and authenticate your account
To enable you to post, edit, and manage rental listings
To allow searching, filtering, saving, and contacting about rooms/apartments
To facilitate direct communication between landlords and tenants via in-app chat
To process deposits or payments (if you use our optional payment features)
To send transactional notifications (new messages, booking requests, reminders)
To send marketing and promotional messages (you can opt out at any time)
To personalize your experience and recommend relevant listings
To improve the App’s performance, design, and features
To conduct research, analytics, and generate aggregated statistics
To detect, investigate, and prevent fraud, spam, abuse, security incidents, and prohibited activities
To comply with legal obligations and enforce our Terms of Service
To protect the rights, property, or safety of our users, the public, or ourselves
3. Legal Bases for Processing (for users in EEA or similar jurisdictions)
Performance of a contract with you (providing the Services)
Compliance with legal obligations
Our legitimate interests (fraud prevention, network security, direct marketing, analytics, improving the App)
Your consent (where required, e.g., for certain cookies or marketing)
4. How We Share Your Information
We do not sell your personal data. We may share it only in these limited cases:
With other users of the App (your public profile, listings, phone number, and chat messages are visible to facilitate rentals)
With trusted third-party service providers who assist us (cloud hosting, analytics, push notifications, payment processing, customer support, SMS/OTP services) – all under strict confidentiality agreements
With law enforcement, government authorities, or other third parties when required by law or to protect our legal rights
In connection with a merger, acquisition, bankruptcy, or sale of all or portion of our assets
With your explicit consent or at your direction
5. Data Retention
We keep your personal data only as long as necessary:
Account data: until you delete your account + 180 days backup
Chat messages: up to 12 months after the conversation ends
Listings: until removed by you or terminated due to policy violation
Transaction records: 5 years (required by Vietnamese accounting law)
After these periods, data is permanently deleted or anonymized.
6. Data Security
We implement industry-standard security measures including encryption in transit (HTTPS/TLS), encryption at rest, firewalls, access controls, and regular security audits. However, no system can guarantee 100% security. You are also responsible for keeping your login credentials confidential.
7. Your Rights and Choices
You have the following rights (subject to local law):
Access, correct, update, or delete your personal data
Object to or restrict certain processing
Withdraw consent at any time (where processing is consent-based)
Data portability
Opt out of marketing communications
Delete your account permanently (via Settings → Delete Account)
To exercise these rights, please contact us at the details in Section 10.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own (including servers in Singapore, the United States, etc.). We ensure appropriate safeguards are in place.
9. Third-Party Links and Services
The App may contain links to third-party websites or services (e.g., Google Maps). We are not responsible for their privacy practices.
10. Children’s Privacy
The App is strictly for users aged 18 and above. We do not knowingly collect personal information from children under 18. If we discover such data, we will delete it immediately.
11. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of material changes by posting the following methods:
Push notification
In-app banner
Email (if provided)
Continued use of the App after changes constitutes acceptance of the new policy.
12. Contact Us
For any questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact our Data Protection Officer:
Email: support@phongtro-ot.com (or your real support email)
Address: [Your Full Company Address], Ho Chi Minh City, Vietnam