Privacy Policy – Smart Vij Connect

Please read this Privacy Policy carefully to understand how your information is handled when you use the Smart Vij Connect mobile application and related websites operated by PGVCL.

By downloading, installing, or using the Smart Vij Connect mobile app or PGVCL websites (“Our Services”), you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please stop using the app and services immediately.

PGVCL is committed to protecting your privacy and ensuring transparency in how your data is handled.

1. Information We Collect Automatically

When you use the Smart Vij Connect mobile app or visit PGVCL websites, certain information is collected automatically for operational and statistical purposes, including:

• IP address
  
  

• Browser type and operating system
  
  

• Date and time of access
  
  

• Pages visited and time spent on the app or website
  
  

• Referring website (if applicable)
  
  

This information is used only to improve user experience, system performance, and security.
PGVCL does not attempt to identify individual users from this data unless required by law or in case of security violations.

2. Cookies

Cookies are small data files stored on your device.
PGVCL websites may use cookies only for functional and performance purposes, not for tracking or advertising.

You can control cookie usage through your browser settings.
Using PGVCL websites implies your consent to the use of cookies as described.

3. Collection of Personal Information

Personal information is collected only when you voluntarily provide it, such as:

• Email address (when contacting us or submitting queries)
  
  

• Name, address, or contact details (when required for service-related purposes)
  
  

Your personal information is used only for the purpose for which it is provided and is not added to mailing lists or shared with third parties without your consent, unless required by law.

4. Use of Personal Information

Personal information may be used for:

• Responding to user queries or service requests
  
  

• Account verification and support
  
  

• Processing billing or payment-related services (through secure third-party payment gateways)
  
  

• Customer support interactions (call center or helpdesk)
  
  

Billing and Payments

Payment information is securely processed by authorized third-party payment processors. PGVCL does not store sensitive payment details on its servers.

Customer Support

When you contact customer care, information such as your name, consumer number, or contact details may be collected to assist you.

5. Legal and Regulatory Compliance

PGVCL may process and disclose personal information when required to:

• Comply with legal or regulatory obligations
  
  

• Respond to lawful requests from government or law enforcement authorities
  
  

• Protect the rights, property, or safety of users and PGVCL
  
  

6. Non-Personal Information

PGVCL does not automatically collect personally identifiable information such as phone numbers or email addresses unless voluntarily provided.

• We do not sell or share user data with third parties
  
  

• All data is protected against unauthorized access, loss, or misuse
  
  

• Information is used strictly for service improvement and operational purposes
  
  

7. Third-Party Links Disclaimer

The Smart Vij Connect app or PGVCL websites may contain links to other portals such as DGVCL, UGVCL, MGVCL, GSECL, etc.

PGVCL is not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of those websites separately.

8. Data Security

PGVCL implements appropriate technical and organizational security measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction.

9. Changes to This Privacy Policy

PGVCL reserves the right to update or modify this Privacy Policy at any time without prior notice.

Any changes will be published on PGVCL websites and within the Smart Vij Connect app.
Continued use of the app after updates means you accept the revised policy.

We encourage users to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy, please contact us through the Contact Us section available in the Smart Vij Connect app or on the official PGVCL website.