Privacy Policy
Effective date: April 30, 2026
This Privacy Policy describes how PD USA collects, uses, and shares information when you use the app.
Information We Collect
Account information: name, email, phone number, profile photo (if provided), and user role.
Service data: pet details, service/job address details, notes, status, uploaded photos/files.
Messaging data: in-app messages and attachments.
Payments: payment status/metadata from payment providers. Full card numbers are not stored on our backend.
Technical data: push notification token and basic device/app metadata for reliability and security.
How We Use Information
Provide account access and app features.
Match customers, installers, and jobs.
Enable bidding, scheduling, job tracking, and messaging.
Send push notifications.
Process payment-related workflows.
Prevent abuse, maintain security, and improve service quality.
Permissions Used
Camera: capture profile/job/chat images.
Photo Library: upload profile/job/chat images.
Notifications: send job/account alerts.
You can manage permissions in device settings.
Information Sharing
We share data only as needed to operate the service:
With other users involved in a job (customer/installer/admin).
With service providers supporting messaging, storage, and payments.
If required by law or to protect rights and safety.
We do not sell personal information.
Data Retention
We keep data as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Contact
Entity name: Pet Door USA, LLC Phone: 1-208-7203698
Address: 4898 N Sun Shimmer Ave, Meridian, Idaho 83646-6628, United States
If you have privacy questions, contact us using the phone.