Last Updated: 09/ 07 / 2026
Effective Date: 09/ 07 / 2026
Welcome to use this application. We highly value user privacy and the protection of personal information. We process and protect your information in accordance with the principles of lawfulness, legitimacy, necessity, and integrity.
This application is mainly used by enterprises or authorized users to manage vehicles, hosts, cameras, and related terminal devices, including live video viewing, video playback, device positioning, alarm viewing, remote configuration, attachment viewing, and device status management. Relevant video, audio, images, location, alarm, and device operation information usually comes from business devices that you bind, manage, or are authorized to access.
Please read and fully understand this Privacy Policy before using this application. By logging in, accessing, or using this application and its related services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
This Privacy Policy applies to this application and its related products and services, including account login, device management, live video preview, video playback, device positioning, alarm information viewing, message notifications, remote configuration, attachment viewing, and other platform-related functions.
If certain specific functions are subject to separate notices or supplementary agreements, such notices or agreements shall form an integral part of this Privacy Policy.
To ensure the normal operation of this application and the implementation of related functions, we process the following information within the necessary scope depending on the specific functions you use.
2.1 Account Login and Permission Management
When you log in to this application, we process your account, password, server address, port number, login status, role permissions, company or organization information.
Such information is used for identity verification, permission identification, account security protection, and related function display. If you refuse to provide the necessary login information, you may not be able to log in to or use this application properly.
2.2 Device and Network Operation Information
To ensure the normal operation of account login, video preview, device management, alarm notification, and troubleshooting functions, we process device model, operating system version, App version, IP address, network status, login time, access records, and abnormal logs within the necessary scope.
Such information is used for system maintenance, security risk control, performance optimization, issue diagnosis, and service improvement.
2.3 Business Device Information
When you use this application to manage vehicles, hosts, cameras, or other terminal devices, we process business device information that you are authorized to view or manage, including device number, device name, online status, channel status, recording status, alarm information, location information, and operation logs.
Such information is used to provide device management, video viewing, location query, alarm processing, historical record query, and remote management services.
2.4 Video, Audio, Images, and Attachments
When you use functions such as live video preview, video playback, video download, screenshot, voice intercom, or attachment viewing, this application accesses, transmits, displays, or stores relevant video, audio, images, and file information within the necessary scope.
Such information usually comes from business devices that you bind, manage, or are authorized to access. We will not provide the above content to unrelated third parties without authorization or without a necessary business function requirement.
2.5 Location Information
When you use functions such as device positioning, track query, map display, or vehicle management, this application processes the location information of devices or vehicles that you are authorized to view.
Such information is used for location display, track query, alarm judgment, vehicle management, and operational management. Location information usually comes from terminal devices that you bind, manage, or are authorized to access.
2.6 Alarm and Notification Information
When you use alarm viewing, message notification, or device status reminder functions, we process device alarm type, alarm time, device number, vehicle information, channel information, processing status, and related notification records.
Such information is used for alarm display, event tracking, risk reminders, device management, and after-sales troubleshooting.
2.7 Customer Service and Communication Information
When you contact us by email, phone, online feedback, or other methods, we process your contact information, issue description, communication records, attachments, and related device information.
Such information is used for technical support, issue handling, after-sales service, and service quality improvement.
To implement related functions, this application requests or accesses the following system permissions when you use the corresponding functions:
Network permission: used to connect to the server, log in to the account, preview live video, play back videos, synchronize data, and receive alarms;
Storage permission: used to save screenshots, video files, attachments, or cached data;
Camera permission: used to scan QR codes, bind devices, take photos, or upload images;
Microphone permission: used for voice intercom, audio collection, or related functions;
Location permission: used for map display, device positioning, track query, or nearby functions;
Notification permission: used to receive alarm notifications, system messages, device status reminders, or service notifications.
You may manage or disable the relevant permissions in your mobile device settings. Disabling certain permissions may cause the corresponding functions to become unavailable, but it will not affect other unrelated functions.
We process your information mainly for the following purposes:
-To complete account login, identity verification, and permission management;
-To provide live video, video playback, device positioning, alarm viewing, remote configuration, and device management functions;
-To ensure the security of systems, accounts, devices, and data;
-To conduct troubleshooting, customer service, technical support, and issue diagnosis;
-To optimize product experience and improve system stability and service quality;
-To conduct necessary statistical analysis for product and service improvement;
-To comply with applicable laws, regulations, regulatory requirements, or legal procedures.
We will not use your personal information for purposes unrelated to this application’s services, nor will we sell, rent, or illegally share your personal information with unrelated third parties without your authorization.
We strictly manage and protect the information you provide and the information generated during your use of this application. We take reasonable technical and administrative measures to prevent your personal information from being lost, misused, illegally accessed, altered, or disclosed.
The protective measures we take include:
-Encrypting important data during transmission or storage;
-Setting up account permissions and access control mechanisms;
-Limiting internal personnel’s access to personal information;
-Conducting necessary system security maintenance and upgrades;
-Providing information security and privacy protection management for relevant staff.
Please understand that the Internet environment is not absolutely secure. We will make reasonable efforts to protect your information security, but we cannot guarantee that information security risks can be completely avoided under all circumstances.
We will not provide your personal information to unrelated third parties without your consent, except in the following circumstances:
-We have obtained your explicit authorization or consent;
-In order to implement the functions of this application, it is necessary to provide certain information to servers, cloud service providers, map service providers, message push service providers, data storage service providers, or other necessary partners;
-It is required by laws and regulations, court subpoenas, legal orders, administrative authorities, or judicial authorities;
-It is necessary to protect the legitimate rights and interests, personal safety, property safety, or public safety of users, us, or third parties;
-In the event of merger, division, acquisition, asset transfer, bankruptcy liquidation, or similar transactions, provided that the recipient continues to be bound by this Privacy Policy;
-It is necessary for handling user complaints, disputes, system security risks, or potential illegal activities.
We require our partners to process relevant information only within the necessary scope and to take reasonable measures to protect information security.
After installation and successful login, you may use the relevant functions of this application within your authorized scope.
In accordance with applicable laws and regulations, you may have the following rights regarding your personal information:
-To access or review your personal information;
-To correct or supplement inaccurate information;
-To delete relevant personal information;
-To withdraw authorized system permissions;
-To cancel your account or stop using related services;
-To raise questions, comments, or complaints about the processing of personal information.
If you wish to exercise the above rights, you may contact us through the contact information provided at the end of this Privacy Policy. We will respond within 15 days. To protect account and data security, we may require you to verify your identity.
Please understand that some information is necessary for the basic functions of this application. If you refuse to provide or request deletion of such necessary information, some or all functions may not work properly.
Please properly keep your account, password, verification code, and device safe. Do not disclose, transfer, or share your account information with unauthorized third parties.
If your account is logged in or used by others due to your voluntary disclosure, account sharing, or improper safekeeping, your information security and device management permissions may be affected. If you notice any account abnormality, device abnormality, or unauthorized access, please contact us through the contact information provided in this Policy in a timely manner.
We retain your personal information only for the period necessary to achieve the purposes described in this Privacy Policy, unless otherwise required or permitted by applicable laws and regulations.
If you cancel your account, stop using the services, or the relevant business purpose has been fulfilled, we will delete, anonymize, or continue to retain necessary records in accordance with applicable laws and regulations.
This application is mainly intended for adults or enterprise users with relevant business management needs.
If you are a minor, you should use this application with the consent and guidance of your parents or other guardians. If we discover that we have processed personal information of a minor without the consent of a guardian, we will delete the relevant information as soon as possible, unless otherwise required by laws and regulations.
To ensure the normal operation of certain functions, this application integrates third-party services, such as map services, message push services, cloud storage services, statistical analysis services, or other technical services.
Third-party services may have their own independent privacy policies and data processing rules. We recommend that you carefully read the privacy policies of such third parties before using related services. We will make reasonable efforts to require third parties to protect your information security in accordance with the law.
Please understand that the Internet environment is not absolutely secure. We will take reasonable technical and administrative measures to protect your personal information security, but we cannot guarantee that information security risks can be completely avoided under all circumstances.
If a personal information security incident occurs, we will take remedial measures in accordance with applicable laws and regulations, and notify you through App notifications, email, announcements, or other reasonable methods of the basic situation of the incident, possible impact, measures we have taken or will take, and suggestions on how you may prevent or reduce risks.
We update this Privacy Policy according to product functions, laws and regulations, or business needs.
If this Privacy Policy undergoes major changes, we will notify you through in-App notifications, pop-up prompts, announcements, page updates, or other reasonable methods. The updated Privacy Policy will take effect from the effective date stated in the policy.
If you continue to use this application after the policy is updated, you will be deemed to have read, understood, and agreed to the updated Privacy Policy.
If you have any questions, comments, suggestions, or complaints regarding this Privacy Policy, please contact us through the following method:
Email: support@televay.com
We will make reasonable efforts to protect your privacy and will review and handle your feedback in a timely manner.