BankingTeller/Loan Officers

Bank tellers help customers with their banking activities.

Bank tellers carry out routine banking tasks. They cash checks and accept deposits and payments. They handle withdrawals and sometimes prepare cashier's checks for customers. They sell products, such as traveler's checks or savings bonds. Tellers give information and answer questions about accounts or services. Some tellers inform customers about foreign currency rules and exchange rates.

Before they start their shift, bank tellers receive an amount of cash for their drawer. They must carefully count the money during each transaction to avoid errors. In addition, they must confirm that amounts written on checks or withdrawal slips match the amounts paid out. At the end of their shift, tellers count their cash on hand and sort checks and deposit slips. The accounts must balance exactly. Some tellers also balance deposits and withdrawals to ATMs.

Tellers may suggest services to customers. For example, they might inform a customer with a large savings account about new interest rates for certificates of deposit. If customers are interested, tellers refer them to service representatives. Some tellers are trained to process the paperwork for these services.

Head tellers prepare work schedules for other tellers. They count out the cash from the vault for each teller's cash drawer, and make sure the amount in the vault is correct. In addition, they may oversee shipments of cash to and from the Federal Reserve Bank.