Last Updated: [Insert Date, e.g., July 16, 2026]
At Part Ex, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (referred to as the "App").
By using the App, you agree to the collection and use of information in accordance with this policy.
Based on your use of the App and the interfaces displayed therein, we collect the following types of information:
A. Personal Information You Provide Directly:
Account Data: When you register, we collect your full name (e.g., Amr Hossam), your phone number (e.g., +20201146012354), and your email address.
Order and Custom Part Data: When you order a spare part (e.g., "Valve Cover Gasket") or fill out the "Request Custom Part" form, we collect details of the requested part, the OEM part number (optional), and the description you provide.
Communications Data: Any information you provide when contacting us or communicating with customer service.
B. Information Collected Automatically:
Geolocation Data: To provide delivery services and calculate costs accurately, we collect your precise (GPS) or approximate location data. The App displays use of locations within Egypt (e.g., "24 Magdy Fouad, Cairo, Egypt").
Transaction and Order History: We collect information about your purchases, order status (Cancelled, Completed), products in your shopping cart, and your favorites list.
Device Data: We may collect information about your mobile device, including device type, operating system, and unique device identifiers.
We use the information we collect for the following purposes:
To Provide and Improve the Service: To manage your account, and process and deliver your spare part orders to you.
To Personalize the Experience: To display spare parts suitable for your car (specifically BMW) and based on your searches and preferences.
To Process Payments: To facilitate financial transactions (displayed in Egyptian Pounds EGP) in cooperation with secure payment service providers.
To Communicate with You: To send updates regarding order status, shipping confirmations, or respond to your inquiries via notifications or email.
To Fulfill Special Requests: To use the information provided in the "Request Custom Part" form to search for unavailable parts.
For Security and Compliance: To protect the App and our users from fraud, and to comply with legal obligations within the Arab Republic of Egypt.
We do not sell your personal information to third parties. We may share your information in the following circumstances:
Service Providers (Partners): We share necessary information with shipping and delivery companies to reach your address, and with banks and payment processing companies to complete financial transactions.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities within Egypt.
Business Transfers: In the event of a merger, sale, or acquisition of company assets, your information may be transferred as part of the business assets.
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please remember that no method of transmission over the internet, or method of electronic storage, is 100% secure.
In accordance with applicable laws (such as the Egyptian Personal Data Protection Law), you may have the following rights:
Access and Correction: You can access and update your account data directly through the App settings (under the "My Account" section).
Opt-Out: You can opt-out of receiving marketing communications or adjust notification settings.
Location Data: You can control the sharing of geolocation data through your mobile device settings, although this may affect the accuracy of delivery services.
Account Deletion: You may have the right to request the deletion of your account and data, subject to certain legal exceptions (such as retaining financial transaction records for accounting purposes).
The App is not directed to children under the age of 18, and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically.
If you have any questions or concerns regarding this Privacy Policy, please contact us via:
Email: [support@partex.vip]