PaniMitrudu – Privacy Policy & Terms

Effective Date: 01-February-2026

Privacy Policy

PaniMitrudu provides a platform to connect users with nearby local workers and service providers, especially in tier-2 and tier-3 cities and villages.

We are committed to protecting your privacy and ensuring your data is handled securely and transparently.

1. Information We Collect

We collect only the minimum data required to operate our services:

Personal Information

•       Name

•       Phone number

•       Locality / Address

•       Profile details (profession, address, photo)

Location Information

•       Approximate location (to show nearby services)

•       We do not track precise location in the background

Worker Profile Information

For service providers, we may display:

•       Name

•       Profession

•       Phone/WhatsApp number

•       Address

•       Profile photo

•       Service area

2. Our Data Protection Commitment

We will protect the personal data you share with us (including your name, phone number, and locality) and will ensure it is not misused. This data will be used only for legitimate, legal activities related to the functioning of the app.

3. How We Use Your Information

We use your data to:

•       Provide and improve our services

•       Show relevant nearby workers

•       Enable calling or WhatsApp contact

•       Prevent misuse and ensure safety

•       Provide customer support

4. Data Sharing

We do not sell your personal data.

We may share:

•       Worker details with users (as part of app functionality)

•       Data when required by law

•       Data to prevent fraud or misuse

5. Permissions Used

Our app may request:

•       Location: To show nearby workers

•       Phone: To allow direct calling

•       Camera/Media (optional): To upload profile photo

Permissions are requested only when needed and can be disabled anytime in settings.

6. Data Retention

We keep your data only as long as necessary to:

•       Run the app

•       Meet legal requirements

•       Resolve disputes

You can request account/data deletion anytime.

7. Data Security & Cyber Security

We use standard security measures to protect your data. However, no system is completely secure.

•       End-to-end encryption is implemented to safeguard your data in transit and storage.

•       Special care and enhanced safeguards are applied regarding sensitive information such as banking/payment data.

8. SIM-Linked OTP Verification

Posting of advertisements on the app requires SIM-linked OTP verification. This helps confirm the authenticity of the user/worker posting the advertisement and reduces the risk of fraudulent or fake listings.

9. Your Rights

You can:

•       Access your data

•       Update your information

•       Request deletion

Email: panimitra.app@gmail.com

10. Children’s Privacy

This app is not intended for children under 13. We do not knowingly collect their data.

11. Third-Party Services

We may use:

•       Analytics tools

•       WhatsApp integration

•       E-commerce / payment-related integrations, where applicable

These third-party services may collect limited data as per their own policies.

12. Updates

We may update this policy. Changes will be posted on this page.

13. Contact Us

Email: panimitra.app@gmail.com

App Name: PaniMitrudu

Terms & Conditions

1. Acceptance

By using this app, you agree to these Terms.

2. Platform Role

PaniMitrudu connects users with service providers. We do not directly provide services.

The app is intended purely as an information and e-commerce/advertisement listing platform connecting users and local workers/service providers.

3. User Responsibilities

•       Provide correct information

•       Use the app legally

•       Respect other users

•       Independently verify the genuineness of any advertisement or worker before proceeding with any service or transaction

4. Worker Responsibilities

Workers must:

•       Provide accurate details

•       Offer genuine services

•       Maintain professionalism

•       Post only advertisements that are legally approved and accurate

5. No Guarantee / Skills & Conduct Disclaimer

We do not guarantee:

•       Service quality

•       Worker availability

•       Service outcomes

The App is only an information platform and does not certify the skills or conduct of any worker.
The genuineness and suitability of a worker must be verified by the end user before engaging their services.

6. Advertisements & Sales

The App displays public sales advertisements only. End users must check the genuineness of any advertisement before proceeding with any purchase, sale, or engagement.

Users of the App should post only their own, legally approved advertisements.

7. Liability

We are not responsible for:

•       Disputes

•       Losses or damages

•       Worker behavior

8. Complaints & Customer Support

In case of any complaints, please contact our Customer Care for assistance and resolution.

9. Account Termination

We may suspend accounts for misuse or violations.

10. Updates

Terms may change anytime. Continued use means acceptance.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any legal issues or disputes arising out of or relating to the use of this App will be subject to the exclusive jurisdiction of the courts at Bapatla.

12. Contact

Email: panimitra.app@gmail.com