# Privacy Policy
Effective date: 21 September 2026
CSD Manipal (“we”, “us”, or “our”) operates the Palliative Care mobile application (“App”).
This Privacy Policy explains how we collect, use, store, and protect information when you use the App.
## Information we collect
When you register or use the App, we may collect:
- Name
- Email address
- Phone number
- Gender
- User type
- Taluk and healthcare-centre details
- Login credentials
- Device identifier
- Medicine name
- Dosage
- Notes
- Reminder time
- Reminder enabled/disabled status
- Synchronization information
Please do not enter unnecessary sensitive medical information in the notes field.
## How we use information
We use this information to:
- Create and manage your user account.
- Authenticate your login.
- Store and display medicine reminders.
- Schedule medicine notifications.
- Synchronize reminders across your devices.
- Maintain application security.
- Diagnose technical problems and improve the App.
- Respond to support requests.
We do not use your information for advertising or sell it to third parties.
## Local storage and synchronization
Reminder data may be stored locally on your device so that the App can continue to work offline.
When you are signed in and connected to the internet, your account and reminder information may be synchronized with
our server. This allows you to access your reminders on another device using the same account.
## Data sharing
We do not sell your personal information.
We may disclose information only:
- To service providers who operate the App and server infrastructure.
- When required by law or a valid legal process.
- To protect the security, rights, or safety of users and the App.
- With your permission.
We do not use your information for third-party advertising.
## Data security
We use reasonable technical and organizational safeguards to protect your information. Data transmitted between the
App and our server is sent over HTTPS where supported.
Passwords are not stored as plain text. However, no electronic storage or transmission method is completely secure,
and absolute security cannot be guaranteed.
## Data retention
We retain account and reminder information while your account remains active or as necessary to provide the App.
We may retain limited information where required for legal, security, backup, or dispute-resolution purposes.
## Account and data deletion
You may request deletion of your account and associated personal information by contacting us:
Email: csd.manipal@gmail.com
Please include your registered login ID or email address. We may ask for reasonable information to verify your
request.
After verification, we will delete or anonymize data that we are not legally required to retain.
## Notifications and permissions
The App may request permission to:
- Access the internet for account and reminder synchronization.
- Send notifications for scheduled medicine reminders.
- Run scheduled notifications after device restart, where supported.
You can manage notification permissions in your device settings.
## Children’s privacy
The App is intended for adults and is not directed toward children under 13. We do not knowingly collect personal
information from children under 13.
If you believe a child has provided personal information, please contact us so that we can take appropriate action.
## Health information disclaimer
The App is a reminder and organization tool. It does not provide medical diagnosis, treatment, prescriptions, or
emergency services.
Always follow the instructions of your doctor or healthcare professional. Do not use the App as a substitute for
professional medical advice.
## Third-party services
The App may use hosting, database, analytics, notification, or technical service providers to operate its
functionality. These providers may process information only as necessary to provide their services and are expected to
protect it appropriately.
## Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a new
effective date.
## Contact us
If you have questions or privacy concerns, contact:
Organization: CSD Manipal
Email: csd.manipal@gmail.com
Address: CSD Manipal,Updupi District,Karnataka.Pincode-576104