Last updated: Nov 5, 2026
This Privacy Policy explains how Pakistani Truck ("we", "us", or "our") collects, uses, shares, and protects your information when you use our mobile application for iOS and Android, our website at pakistanitruck.com, and related services (together, the "Service"). The Service is an online marketplace for buying and selling heavy vehicles, buses, machinery, and spare parts in Pakistan.
By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
Account information: your full name, email address, phone number, and password when you create an account. If you sign in with Google or Apple, we receive your name and email address from that provider.
Profile information: profile photo and any details you add to your profile.
Identity verification (KYC) information: if you choose to get verified as a seller, we collect your full name, email, phone number, and images of your national identity card (CNIC front and back), a selfie photo, and, for business or shop accounts, your shop name, address, shop category, and a photo of your shop. This information is used only to verify your identity.
Listing information: details and media you provide when posting an ad, including title, description, price, make or brand, model year, condition, category, registration details, city or location, contact phone number, and photos or videos of the item.
Messages: the content of chat messages and any images you send to other users through the in-app chat.
Favourites: the ads you save to your favourites.
Support communications: information you provide when you contact us for support or send feedback.
Device and technical information: device model, operating system version, app version, language settings, and similar technical data.
Usage information: how you interact with the Service, such as pages and listings viewed, searches, and features used.
Approximate location: if you enable the "near me" feature and grant permission, we use your device location to determine your city so we can show listings near you. We do not continuously track your precise location, and you can disable this at any time in your device settings.
Push notification tokens: a device token (via Apple Push Notification service and Firebase Cloud Messaging) so we can send you notifications.
Online status: your online or last seen presence to support real-time chat.
Website cookies: our website may use essential cookies needed for it to function.
Sign-in providers: when you use Google Sign-In or Sign in with Apple, we receive basic profile information (name and email) from Google or Apple to create or access your account.
We use your information to:
create and manage your account and authenticate you (including via Google and Apple sign-in);
operate the marketplace, letting you post, browse, search, and manage listings;
verify seller identity through the KYC process and display a verified badge;
enable buyers and sellers to communicate through chat and phone contact;
show listings relevant to your location ("near me");
send you notifications about your account, messages, and listings;
provide customer support and respond to your requests;
maintain the safety and security of the Service, prevent fraud and abuse, and enforce our terms;
comply with applicable laws and legal obligations.
We do not sell your personal information. We share information only as described below:
With other users: when you post an ad or set up a seller profile, information such as your name, listing details, listing photos, city, contact phone number, and verified status is visible to other users. Messages you send are shared with the user you are chatting with.
With service providers: we use trusted third parties to run the Service, including Google and Firebase (for push notifications and app infrastructure), Google and Apple (for Google Sign-In and Sign in with Apple), our hosting and backend provider at pakistanitruck.com (to store and process your account, listings, messages, and verification data), and our SMS and WhatsApp verification provider (to deliver one-time verification codes). These providers may process your information only to provide services to us.
For legal reasons: we may disclose information if required by law, legal process, or government request, or to protect the rights, property, or safety of our users, the public, or us.
Business transfers: if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
The Service integrates third-party services that have their own privacy policies:
Google Sign-In and Firebase: https://policies.google.com/privacy
Sign in with Apple: https://www.apple.com/legal/privacy/
We encourage you to review their policies. We are not responsible for the privacy practices of third-party websites or services linked from the Service.
We use your approximate location only when you use location-based features such as "near me", and only with your permission. You can grant or revoke location access at any time through your device settings. Disabling location may limit certain features but will not prevent you from using the rest of the Service.
We may send push notifications about messages, listings, and account activity. You can turn notifications off at any time in your device settings or within the app.
We retain your information for as long as your account is active or as needed to provide the Service. We retain KYC verification data only for as long as necessary to verify your identity and meet legal requirements, after which it is deleted or anonymised. When you delete your account, we delete or anonymise your personal information, except where we are required to keep it for legal, security, or fraud-prevention purposes.
We take reasonable technical and organisational measures to protect your information, including transmission over secure (HTTPS) connections and restricted access to personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You can:
access and update your profile information in the app at any time;
change your password and manage notification settings;
delete your account (see Section 10);
control permissions such as location and notifications through your device settings.
To exercise any right or make a privacy request, contact us at the email in Section 13.
You can delete your account and associated personal data at any time:
In the app: go to Profile, then Settings, then Delete Account; or
On the web: visit https://pakistanitruck.com/delete-account.
When you delete your account, your listings, chats, favourites, and profile information are removed, except for any data we must retain for legal or security reasons.
The Service is intended for users aged 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you through the app or website. Your continued use of the Service after changes take effect means you accept the updated policy.
If you have questions or requests regarding this Privacy Policy or your information, contact us at:
Email: support@pakistanitruck.com
Website: https://pakistanitruck.com