Outlook Do Not //FREE\ Download Shared Mailbox

A shared mailbox makes it easy for a group of people to monitor and send email from a public email alias like info@contoso.com. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user. In classic Outlook, you can also use the shared mailbox as a shared team calendar.

Any member of the shared mailbox can create, view, and manage appointments on the calendar, just like they would their personal appointments. Everyone who is a member of shared mailbox can see their changes to the shared calendar.

Outlook Do Not Download Shared Mailbox

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After your admin has added you as a member of shared mailbox, close and then restart Outlook. The shared contact list associated with the shared mailbox is automatically added to your My Contacts list.

In the folder pane on the left, locate the Shared with me folder. Click it to expand it. Your shared mailbox is a subfolder under Shared with me. When you select the name of the shared mailbox there, it will expand to show the standard email folders, such as Inbox, Drafts, and Sent Items.

If you want to monitor the email from your primary mailbox and the shared mailbox at the same time, use this method. After you complete this task, the shared mailbox and its folders are displayed in the left navigation pane each time you open Outlook on the web.

For Exchange Online mailboxes, right-click Folders in the left navigation pane, and then choose Add shared folder. For Exchange on-premises mailboxes, right-click the name of your primary mailbox (such as Molly Dempsey) in the left navigation pane, and then choose Add shared folder.

In the Add shared folder dialog box, type the name or email address of someone who has shared a mailbox with you, and then click Add. Or, type the name of the shared mailbox you are a member of, such as info@contoso.com.

The shared mailbox displays in your Folder list in Outlook on the web. You can expand or collapse the shared mailbox folders as you can with your primary mailbox. You also can remove the shared mailbox from your Folder list. To remove it, right-click the shared mailbox, and then click Remove shared folder.

Use this method if you want to view and manage the email for the shared mailbox in its own browser window. This method also lets you receive notifications of new items in the Inbox of the shared mailbox.

One of the great things about using a shared mailbox is that anyone who has access to the shared mailbox also has full access to the calendar. You can create, edit, and delete events in the calendar. Use the shared calendar just as you would use your own calendar. Here's a short list of things you can do with the shared mailbox calendar:

Before you can add a shared mailbox to Outlook, you must first confirm with the mailbox owner that you have been given sufficient privileges to do so. Once you have been granted access, follow the instructions below to add the mailbox to Outlook.

If your organization uses a hybrid Exchange environment, you should use the on-premises Exchange admin center to create and manage shared mailboxes. See Create shared mailboxes in the Exchange admin center

If you're not sure if you should create a shared mailbox or a Microsoft 365 group for Outlook, see Compare groups for some guidance. It's not possible to migrate a shared mailbox to a Microsoft 365 group.

Create shared mailboxes so a group of people can monitor and send email from a common email addresses, like info@contoso.com. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared mailbox, not from the individual user.

Shared mailboxes include a shared calendar. Your team can use the shared calendar as a place for everyone to enter their appointments. For example, if you have 3 people who do customer visits, all can use the shared calendar to enter the customer visit information.

Under Next steps, select Add members to this mailbox. Members are the people who will be able to view the incoming mail to this shared mailbox, and the outgoing replies.

Full Access: The Full Access permission lets a user open the shared mailbox and act as the owner of that mailbox. After accessing the shared mailbox, a user can create calendar items, read, view, delete, and change email messages, and create tasks and calendar contacts. However, a user with Full Access permission can't send email from the shared mailbox unless they also have Send As or Send on Behalf permission.

Send As: The Send As permission lets a user impersonate the shared mailbox when sending mail. For example, if Katerina logs into the shared mailbox Marketing Department and sends an email, it will look like the Marketing Department sent the email.

Send on Behalf: The Send on Behalf permission lets a user send email on behalf of the shared mailbox. For example, if John logs into the shared mailbox Reception Building 32 and sends an email, it will look like the mail was sent by "John on behalf of Reception Building 32". You can't use the EAC to grant Send on Behalf permissions, you must use the Set-Mailbox cmdlet with the GrantSendonBehalf parameter.

The Send As and Send on Behalf permissions do not work in the Outlook desktop client with the HiddenFromAddressListsEnabled parameter on the mailbox set to True, since they require the mailbox to be visible in Outlook via the Global Address List.

The Full Access permission allows a user to open the mailbox as well as create and modify items in it. The Send As permission allows anyone other than the mailbox owner to send email from this shared mailbox. Both permissions are required for successful shared mailbox operation.

Every shared mailbox has a corresponding user account. Notice how you weren't asked to provide a password when you created the shared mailbox? The account has a password, but it's system-generated (unknown). You aren't supposed to use the account to log in to the shared mailbox.

But what if an admin simply resets the password of the shared mailbox user account? Or what if an attacker gains access to the shared mailbox account credentials? This would allow the user account to log in to the shared mailbox and send email. To prevent this, you need to block sign-in for the account that's associated with the shared mailbox.

Automapping is set on the user's mailbox, not the shared mailbox. This means if you try to use a security group to manage who has access to the shared mailbox, automapping won't work. So, if you want automapping, you have to assign permissions explicitly. Automapping is on by default. To learn how to turn it off, see Remove automapping for a shared mailbox.

When you created the shared mailbox, you automatically created a shared calendar. We like the shared mailbox calendar rather than a SharePoint calendar for keeping track of appointments and where people are. A shared calendar is integrated with Outlook and it's much easier to use than a SharePoint calendar.

There are two ways to add a shared mailbox in Outlook (Duke-supported versions of Outlook). This KB is to distinguish the differences/ advantages of using one way over the other, and then instruct a user how to connect a shared mailbox using either way.

The first option will add the mailbox more for viewing purposes. You will be able to read email from the shared mailbox but whenever you want to send an email "from" the shared mail box, you would always have to click on "from" button and drop the box down from your personal email to the shared mailbox email. Also, your shared mailbox sent mail and deleted mail will always be in your personal sent and deleted mail folders.

The second option will add the mailbox so that you are "acting" as this particular mailbox. If you are in the shared mailbox for example, the "from" field will automatically default to the shared mailbox (no manual drop-down necessary) and the sent and deleted items will show up in the shared mailbox's sent and deleted item folders instead of your personal sent and deleted items folders.

5. When the credentials box pops up asking for your username and password, delete the shared mailbox from the username box and type in your NetID@duke.edu and personal NetID password instead. This will authenticate your credentials and verify if you have access to this shared mailbox. If you get a "you do not have permissions.."error message, please contact your local IT support for them to grant you access to that shared mailbox.

On setting up Outlook, realised they had implemented the ability to add shared mailboxes, just thru the main logged in user, via delegated permissions. Happy days. My previous setup, created a few years back, had the shared mailboxes added as regular mailboxes but as I say, all that setup has now changed.

I've got 3 shared mailboxes I added and all worked fine. One of them however (for support@) keeps coming up saying "This shared mailbox is no longer available". It doesn't receive new emails, etc and is in limbo. Closing Outlook and opening again gets it working, for a while buy the not available comes back after variable times; sometimes few minutes up to days. Other 2 shared mailboxes, I have included, work fine.

I'm having all the same issues as you. I find it confusing how it works for x amount of time (usually around 10 minutes for me) once I've readded the shared mailbox and then it goes back to showing the error message. It's hugely frustrating for me as I have over 10 shared mailboxes for work and having to use the web version currently.

Basically, don't use the flawed add shared mailbox option but use the add account and use the shared mailbox login credentials. I have a mix of both with the majority of shared mailboxes working as added shared mailboxes but just one that keeps dropping off. ff782bc1db