Effective date: September 12, 2026
These Terms of Service ("Terms") are an agreement between you and Llama App Studios ("we," "us," or "our") governing your use of the OurStickerBook mobile application and related services (the "App"). By creating an account or using the App, you agree to these Terms. If you do not agree, do not use the App.
You must be at least 13 years old to use the App. If you are under the age of majority in your jurisdiction, you may only use the App with the consent of a parent or legal guardian. By using the App, you represent that you meet these requirements.
You may use the App with an anonymous account or by signing in with Apple, Google, or an email address. You are responsible for activity that occurs under your account. Anonymous accounts are tied to your device; if you delete the App or lose the device before linking a sign-in method, your content may be unrecoverable. You agree to provide accurate information and to keep your sign-in credentials secure.
OurStickerBook lets you photograph moments, turn them into stickers ("stamps"), and place them into sticker books, including shared books that other people you invite can view and contribute to.
Free tier. Free accounts include one owned book and a daily stamp quota, which may be refilled by watching optional rewarded advertisements. Quotas, limits, and feature availability may change at any time.
Premium. Paid subscriptions and one-time purchases unlock additional features such as unlimited daily stamps, ad removal, additional books, and premium customization options.
Sticker store. The App may offer purchasable sticker packs and other digital items. Purchased digital items are licensed, not sold, to you for use within the App.
Digital purchases — Plus subscriptions, lifetime unlocks, and sticker packs — are processed by Apple through the App Store and charged to your Apple account. (Printed books and merchandise are physical goods sold by us directly; see Section 5.)
Auto-renewal. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. You can manage or cancel subscriptions in your App Store account settings.
Lifetime purchases are one-time payments that unlock premium features for the lifetime of the App, meaning for as long as we offer the App and the relevant features — not the lifetime of the purchaser.
Refunds for digital purchases are handled by Apple under the App Store terms. We cannot issue App Store refunds directly.
Price changes. We may change prices; changes to subscription pricing will apply no earlier than your next renewal and will be communicated as required by Apple's policies.
Digital items, quotas, and unused daily stamps have no cash value and are not redeemable or transferable.
The App lets you order physical goods made from your content: hardcover books of your sticker books and merchandise (such as phone cases, totes, and apparel) printed with your stickers ("Printed Goods"). This section is our shipping, returns, and refund policy for Printed Goods.
Who you are buying from. Printed Goods are sold to you by Llama App Studios. Payment is taken by our payment processor, Stripe, at the time you place the order; the charge on your statement will show our name, not Apple's. Printing and shipping are carried out on our behalf by production partners (currently Prodigi for books and Printful for merchandise), who receive your name, shipping address, phone number if provided, and the artwork needed to make and deliver your order.
Price. The total shown at checkout — item price plus any shipping line — is the amount we charge. Book prices include shipping. Prices are set when the checkout is created and held for 24 hours; if you do not pay within that window the checkout expires and no charge is made.
Duties and taxes. Orders are shipped from the production location nearest to you. Where a parcel crosses a customs border, the destination country may assess import duties, VAT/GST, or handling fees on delivery. These are charged by the carrier or customs authority, are not included in our price, and are your responsibility. Refusing a parcel to avoid them is treated as a return under the made-to-order rule below.
Order confirmation. Your order is placed when payment succeeds. If our production partner cannot accept an order after you have paid (for example because the address cannot be delivered to), we will tell you by email and either place it again with a corrected address or refund you in full to your original payment method. If an order paid for has not been accepted into production within 2 business days, we refund it in full without you needing to ask.
Made to order; no change-of-mind returns. Every Printed Good is produced individually from your content and cannot be resold. For that reason, and to the extent permitted by law, we do not accept returns or cancellations for change of mind, incorrect size or variant selected, or dissatisfaction with content you supplied (such as low-resolution photos or layout choices visible in the in-app preview). Orders enter production shortly after payment and generally cannot be cancelled once they have.
Defective, damaged, or wrong items. If your order arrives damaged, misprinted, defective, or is not what you ordered, contact us within 30 days of delivery at the email below with your order code and photos. We will reprint and reship it at no cost, or refund it in full — your choice. Lost parcels (tracking shows no delivery within a reasonable time after the carrier's estimate) are reprinted or refunded the same way.
Delivery times shown in the App and in emails are estimates. Production usually takes a few business days before shipping; carrier times vary by destination. Delays do not by themselves entitle you to a refund unless the parcel is lost.
Address accuracy. You are responsible for entering a complete and correct shipping address. Parcels returned to the production partner because of an incorrect or undeliverable address you supplied may be reshipped at your cost, or refunded less the shipping cost actually incurred. PO boxes cannot be delivered to.
Refund timing. Refunds go back to the original payment method and typically appear within 5–10 business days depending on your bank.
Your statutory rights as a consumer (including under Ontario and Canadian consumer protection law and, where applicable, the law of your country of residence) are not affected by this section.
You retain ownership of the photos, stickers, text, and other content you create in the App ("Your Content").
License to us. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, and display Your Content solely as needed to operate, provide, and improve the App (for example, storing your stickers on our servers and syncing them to the devices of people who share a book with you).
Shared books. When you place content in a shared book, every member of that book can view it, and members may also edit or remove content within the book. Think before you stick: content you contribute to someone else's book may remain visible to its members even after you leave the book. Do not share a book with people you do not trust.
Responsibility. You are solely responsible for Your Content and must have the rights to everything you upload, including the consent of people who appear in your photos where required.
You agree not to:
upload content that is illegal, infringing, hateful, harassing, pornographic, exploitative of minors, or that violates the privacy or rights of others;
use the App to harass, stalk, or harm any person;
attempt to access another user's account, books, or data without authorization;
reverse engineer, decompile, or interfere with the App, its security measures, or its backend services, or access them by any means other than the App itself;
use bots, scripts, or other automated means to create accounts or content, or abuse quotas, invite codes, promotions, or rewarded ads; or
resell, rent, or commercially exploit the App or any part of it.
We may remove content and suspend or terminate accounts that violate these Terms, at our discretion and without prior notice.
Zero tolerance. We have no tolerance for objectionable content or abusive users. The App provides tools to report content and to remove or distance yourself from other users (reporting stamps and comments, blocking people, deleting comments on stamps and books you own, removing members from books you own, and leaving shared books). We review reports of objectionable content and act on them — including removing the content and ejecting the offending user — within 24 hours.
Book invitations are generated by a book's members and grant membership upon redemption. You may not sell or publicly post invite codes. Book owners control membership of their books; we are not responsible for disputes between book members, though we may act on reports of abuse.
The free tier includes optional rewarded video advertisements provided by third-party advertising partners. Advertisements are subject to the partners' own terms and privacy practices, as described in our Privacy Policy. We do not endorse advertised products or services.
The App, including its software, design, artwork, sticker frames, fonts, sounds, and branding, is owned by us or our licensors and is protected by intellectual property laws. Except for the limited right to use the App for its intended personal, non-commercial purpose, no rights are granted to you.
You may stop using the App and delete your account at any time from within the App's settings. Account deletion permanently removes your profile, your books, and your uploaded content from our systems, as described in the Privacy Policy. If you have a Printed Goods order that has been paid for but not yet delivered (or refunded), deletion is paused until it arrives, so that we can still track, deliver, or refund it; contact us if you need help sooner. We may suspend or terminate your access if you violate these Terms, if required by law, or if we discontinue the App. Sections of these Terms that by their nature should survive termination (including Sections 5, 6, 10, 12, 13, and 14) survive.
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT CONTENT WILL NEVER BE LOST. YOU ARE RESPONSIBLE FOR KEEPING COPIES OF PHOTOS THAT MATTER TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE APP. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE APP WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE AND (B) CAD $50. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE LIMITS MAY NOT APPLY TO YOU.
You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from Your Content, your use of the App, or your violation of these Terms or of any third party's rights.
These Terms are between you and us, not Apple. Apple has no obligation to provide maintenance or support for the App and is not responsible for any product warranties or claims relating to the App. Apple is not a party to the sale of Printed Goods (Section 5) and has no responsibility for their production, delivery, or refunds. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your use of the App must also comply with the Apple Media Services Terms and Conditions.
We may modify the App, its features, quotas, and pricing over time, and we may update these Terms. If we make material changes, we will provide notice in the App or by other reasonable means before the changes take effect. Continued use of the App after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes will be resolved in the courts located in Toronto, Ontario, unless applicable law gives you the right to proceed in your local courts.
Questions about these Terms can be sent to:
Llama App Studios Email: llamaappstudios@gmail.com