**Last updated: August 9, 2026**

On Time ("we", "our", or "us") operates the On Time mobile application (the "App"), a salon booking service in Qatar. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using the App you agree to this Privacy Policy.

## 1. Information We Collect

### Information you give us

- **Account information:** your name and mobile phone number. We create your account after verifying your phone number with a one-time password (OTP) sent by SMS.

- **Booking information:** the salon, services, specialist, date and time you select, along with your booking history and its status (pending, completed, cancelled, rescheduled).

- **Support messages:** anything you send us by email or WhatsApp when you contact us.

### Information collected automatically

- **Device and technical data:** device type, operating system, app version, language setting and network status. This is used to run the App and diagnose problems.

- **Push notification token:** a unique token issued by Firebase Cloud Messaging so we can deliver booking notifications to your device.

- **Usage data:** basic information about how the App is used, so we can improve it.

### What we do NOT collect

- **We do not collect your GPS location.** Salon locations shown on the map are based on the salon's own registered address, not on your device location.

- **We do not collect payment card details.** Bookings made through the App are paid directly at the salon; no card or bank information passes through the App.

- **We do not require an email address** to create an account.

- The App may request access to your camera or photo library only if you choose to attach an image. Images are never accessed in the background, and access can be denied without preventing you from booking.

## 2. How We Use Your Information

We use your information to:

- create and secure your account and verify your phone number;

- send your booking requests to the salon you selected and complete them;

- show your upcoming and past bookings, and allow you to reschedule or cancel;

- send push notifications about booking confirmations, reminders, changes and cancellations;

- display the App in your chosen language (English or Arabic);

- respond to your support requests;

- detect and prevent fraud, abuse and misuse of the service;

- comply with applicable legal obligations in the State of Qatar.

## 3. Sharing Your Information

**We do not sell your personal information.** We share it only in these cases:

- **With the salon you book:** your name, phone number and the details of your booking are shared with the salon so it can serve you. The salon uses this information under its own responsibility.

- **With service providers:** Google Firebase (push notifications and app infrastructure) and our hosting provider, strictly to operate the App.

- **When required by law:** if we are legally obliged to disclose information, or to protect our rights, our users, or the safety of others.

## 4. Third-Party Services

The App relies on:

- **Firebase Cloud Messaging (Google)** — delivery of push notifications. See Google's Privacy Policy: https://policies.google.com/privacy

- **OpenStreetMap** — map tiles used to display the salon's approximate address.

These services have their own privacy policies, which we do not control.

## 5. Data Retention

We keep your account information for as long as your account is active. Booking records are retained for as long as needed to provide the service and to meet legal, accounting and dispute-resolution requirements.

## 6. Deleting Your Account

You can delete your account at any time from the App: **Profile → Delete your Account**.

When you delete your account:

- your personal data (name, phone number, notification token) is permanently removed or anonymised;

- your phone number is released and can be used to register a new account;

- anonymised booking records may be kept where required for the salon's accounting and legal obligations;

- **the deletion is permanent and cannot be undone.**

You can also request deletion by emailing ontimeqatar1@gmail.com from the phone number registered on your account.

## 7. Your Rights

You have the right to:

- **access** the personal data we hold about you;

- **correct** inaccurate information (your name can be changed directly in the App);

- **delete** your account and personal data;

- **object to notifications** — you can turn push notifications off at any time from Profile → Push Notifications, or from your device settings;

- **withdraw consent** by deleting your account and ceasing to use the App.

To exercise these rights, contact us at ontimeqatar1@gmail.com.

## 8. Security

We use appropriate technical and organisational measures to protect your information, including encrypted HTTPS connections and secure storage of the authentication token on your device. However, no method of transmission or storage over the Internet is completely secure, and we cannot guarantee absolute security.

## 9. Children's Privacy

The App is not intended for children under 13 years of age, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.

## 10. International Transfers

Your information is processed on servers used by us and by our service providers, which may be located outside the State of Qatar. We take reasonable steps to ensure your data receives an appropriate level of protection wherever it is processed.

## 11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a new "Last updated" date. Significant changes will be announced within the App.

## 12. Contact Us

- **WhatsApp:** +974 3054 1411

© 2026 On Time. All rights reserved.