Email support is one of the most used and important customer service channels. It's a flexible and essential environment familiar to both your customer service agents and your customers.
According to statistics, good customer service is still the most valuable asset for any company. Some 54% of consumers have higher expectations for customer service today, while 67% of consumers believe that overall customer service is improving.
On the other hand, customers are willing to pay more for an exceptional customer experience. While chat and phone will give your consumers timely answers, email support allows people to reflect and communicate their issues more accurately. It also gives customer support more time to find an effective solution and structure their responses.
The most effective email support systems have ticketing features that allow your customer service and support professionals to manage incoming inquiries, reduce stress in email support queues, and distribute incoming cases. more efficiently.
Since there are so many email support systems to choose from, here are the 25 best email support system solutions to keep an eye on in 2022.
Why use an email support system in your business
Your business may be fine with using email or any other customer support software solution to handle your service operations. However, if you want to take your customer service capabilities to the next level, you'll need a professional email support system. These are some of the benefits of adopting such a system in your business.
A centralized system for organizing large volumes of customer inquiries
One of the most important reasons to use an email support solution is to handle incoming customer support inquiries. It allows you to fully cata logue, organize and prioritize all incoming customer requests.
If you handle large volumes of requests on a daily basis, this advantage is critical to your business. In addition to better customer service, this system ensures that no customer query goes unanswered.
Manage all interactions from a single place
Ticketing and email support systems work seamlessly in modern multi-channel environments. If you're trying to reach your consumers through multiple channels, a support system can help you consolidate all customer interactions and communications into one unified thread.
In other words, you can give each customer a personalized experience by allowing them to submit their inquiries through their preferred communication channel. That way, your customers get the highest level of personalized service, and you get a unified solution to manage all customer communications.
Perfect customer service experience for every customer
86% of customers expect customer service agents to know about their past purchases and have information about past interactions. Businesses that don't invest in a proper email support system fall short of these expectations because their customer service staff rarely have the necessary context to handle the issue at hand efficiently.
That can change with the use of email support and a ticket system. This solution provides your agents with insights into past interactions with each consumer.