Omela iOS App Technical Support Policy

1. Introduction

Welcome to Omela! We are committed to providing reliable technical support to enhance your experience with our iOS application. This document outlines our support policy, including how to reach us for assistance.

2. Support Services

We offer technical support for issues related to the Omela iOS application, including:

App installation and setup

Troubleshooting bugs or errors

Performance optimization

General inquiries about features and functionality

3. How to Contact Support

If you need technical assistance, please reach out to us via the following channels:

Email: omeladevtame@gmail.com

4. Support Hours

Our support team operates during the following hours:

Monday - Friday: 9:00 AM – 6:00 PM (UTC)

Saturday - Sunday: Limited support available

Response times may vary based on the volume of inquiries.

5. Response Time

We strive to respond to all support requests within:

24-48 hours for general inquiries

Up to 72 hours for complex technical issues

6. Exclusions

Our support does not cover:

Third-party applications or services

Jailbroken or modified devices

Hardware-related issues

Issues caused by non-compliant usage

7. Updates and Maintenance

We regularly update Omela to improve performance and address known issues. We recommend keeping the app updated to the latest version for the best experience.

8. Feedback and Feature Requests

We welcome user feedback and feature suggestions! Please send your ideas to omeladevtame@gmail.com.

9. Changes to This Policy

We may update this support policy periodically. Any changes will be communicated via our support channels.

Thank you for using Omela!