Privacy Policy

Olovely Total Suvidha

Effective Date: September 2, 2026

Olovely Total Suvidha ("Olovely Total Suvidha", "we", "us", or "our") operates a digital platform that may provide shopping, ordering, restaurant/vendor, seller, delivery, logistics, and related services through multiple applications.

This Privacy Policy applies to the Olovely Total Suvidha Customer/User App, Restaurant/Vendor App, Seller App, Delivery Partner App, Admin/Business App, and other applications or services operated as part of the Olovely Total Suvidha platform, where applicable.

This Privacy Policy explains how we collect, use, store, protect, share, and delete information when users access or use our applications and services.

Privacy Contact: olovelytotalsuvidha@gmail.com

1. Scope of This Privacy Policy

Olovely Total Suvidha may operate different applications for different users and service roles, including:

• Customer/User application

• Restaurant application

• Vendor/Seller application

• Delivery Partner/Rider application

• Admin/Business application

• Other applications connected with the Olovely Total Suvidha platform

Different applications may collect different information depending on their features.

For example, a customer application may require delivery address and order information, while a delivery partner application may require location information to support delivery and order tracking.

We only intend to collect and process information reasonably necessary for the features and services provided by the particular application.

2. Information We May Collect

Depending on the application and features used, we may collect the following information.

A. Account Information

We may collect:

• Name

• Mobile phone number

• Email address

• Profile information

• Login/authentication information

• Account type or role

• Business or restaurant information, where applicable

This information may be used to create, authenticate, and manage user accounts.

B. Customer Information

For customer/user applications, we may collect:

• Name

• Mobile number

• Email address

• Delivery address

• Saved addresses

• Order information

• Cart information

• Customer preferences provided through the application

• Customer support information

This information helps us provide shopping, ordering, delivery, and customer-support services.

C. Restaurant/Vendor/Seller Information

For restaurant, vendor, and seller applications, we may collect information such as:

• Owner or authorized person's name

• Business/restaurant name

• Mobile number

• Email address

• Business address

• Product/menu information

• Product prices

• Product images

• Business documents or information voluntarily submitted for verification, where applicable

• Order information

• Customer-related information necessary to fulfill orders

• Bank or payment settlement information, where applicable

This information may be used to manage businesses, products, menus, orders, settlements, and customer requests.

D. Delivery Partner Information

For delivery partner applications, we may collect:

• Name

• Mobile number

• Email address

• Profile information

• Vehicle information, where applicable

• Delivery/order information

• Pickup and delivery information

• Location information

• Delivery status

• Information voluntarily provided for verification or onboarding

This information is used to assign, manage, track, and complete deliveries and provide related services.

3. Location Information

Certain features of Olovely Total Suvidha may require location information.

Location information may be used for purposes such as:

• Finding or confirming delivery locations

• Assigning nearby delivery requests

• Providing pickup and drop-off directions

• Tracking delivery progress

• Showing relevant services based on location

• Improving delivery coordination

• Supporting safety and operational functions

The delivery partner application may use location information while a delivery or other supported service is active.

Location access will be requested according to the functionality provided by the particular application and the permissions granted by the user.

Users can manage location permissions through their device settings.

We do not intend to use location information for unrelated purposes.

4. Order and Transaction Information

We may collect and process information relating to orders, including:

• Products or food items ordered

• Quantity

• Price

• Order number

• Order date and time

• Customer information

• Restaurant/vendor/seller information

• Delivery information

• Order status

• Cancellation or refund information

• Transaction status

This information is necessary to process and manage orders and provide customer, seller, restaurant, and delivery services.

5. Payment Information

Where payment functionality is available, payments may be processed through third-party payment providers.

Depending on the payment method, the payment provider may collect and process payment information according to its own privacy policy and terms.

Olovely Total Suvidha may receive limited payment-related information such as:

• Payment status

• Transaction reference

• Payment confirmation

• Refund status

We do not intend to store complete card numbers, CVV numbers, UPI PINs, or other sensitive payment credentials unless specifically required for a lawful payment service and handled according to applicable requirements.

6. Device and Technical Information

Depending on the technologies used by the particular application, we may automatically receive certain technical information, including:

• Device model

• Operating system

• Application version

• IP address

• Device identifiers

• Advertising identifiers, where applicable

• Network information

• Crash information

• Error logs

• Performance information

• Application usage information

This information may be used to maintain security, diagnose errors, improve performance, and provide reliable application functionality.

7. Camera, Photos and Media

Some features may allow users, sellers, restaurants, or delivery partners to upload images or capture photographs.

For example, images may be used for:

• Product or menu images

• Restaurant/business profiles

• Seller profiles

• User profiles

• Order-related information

• Support requests

• Other features initiated by the user

Camera or photo/media access will only be requested where required by an available feature.

8. How We Use Information

We may use information for the following purposes:

• Creating and managing accounts

• Authenticating users

• Providing shopping and ordering services

• Displaying products, restaurants, vendors, and sellers

• Processing orders

• Managing carts and purchases

• Coordinating deliveries

• Assigning delivery requests

• Tracking delivery progress

• Providing customer support

• Processing refunds and cancellations

• Processing payment-related operations through payment providers

• Managing restaurants and sellers

• Managing delivery partners

• Sending order notifications

• Sending service-related notifications

• Improving application functionality

• Detecting fraud and unauthorized activity

• Maintaining application security

• Diagnosing technical issues

• Complying with legal requirements

• Protecting our users, platform, and services

We aim to use information only for legitimate and relevant purposes connected to the services provided by Olovely Total Suvidha.

9. Sharing of Information

We do not sell users' personal information.

Information may be shared with relevant parties when necessary to provide the requested service.

Customers

Necessary information may be shared with restaurants, sellers, vendors, and delivery partners to process and fulfill orders.

Restaurants/Vendors/Sellers

Necessary order and delivery information may be shared with restaurants, vendors, sellers, and other service providers for order fulfillment.

Delivery Partners

Delivery partners may receive information necessary to complete an assigned delivery, such as pickup details, delivery location, order information, and relevant customer contact information.

Service Providers

We may use third-party providers for:

• Cloud hosting

• Database services

• Authentication

• Payment processing

• Maps and location services

• Notifications

• Analytics

• Crash reporting

• Customer support

• Delivery/logistics services

• Other technical services

These providers may process information on our behalf to provide their services.

Legal and Security Requirements

Information may be disclosed where reasonably necessary to:

• Comply with applicable laws

• Respond to lawful requests

• Protect our rights or property

• Investigate fraud

• Prevent security threats

• Protect users or the public

• Enforce applicable terms and agreements

10. Information Shared Between Platform Users

Because Olovely Total Suvidha may operate as a multi-party platform, certain information may need to move between different platform participants.

For example:

Customer → Restaurant/Seller: Order and fulfillment information.

Restaurant/Seller → Delivery Partner: Pickup and delivery information.

Delivery Partner → Customer: Relevant delivery status and communication information.

Platform → Customer/Restaurant/Seller/Delivery Partner: Relevant order, service, and status information.

Only information reasonably necessary for the applicable service should be shared.

11. Notifications

Olovely Total Suvidha may send notifications relating to:

• Order confirmation

• Order status

• Delivery status

• New delivery requests

• Account activity

• Seller/restaurant updates

• Service announcements

• Security notifications

• Important operational information

Users can manage notification permissions through their device settings.

12. Data Security

We take reasonable technical, administrative, and organizational measures to protect information from unauthorized access, misuse, loss, alteration, or disclosure.

Where appropriate, we may use encryption during data transmission and other security measures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials and should immediately contact us if they believe their account has been accessed without authorization.

13. Data Retention

We retain information only for as long as reasonably necessary for:

• Providing our services

• Completing orders

• Maintaining business and transaction records

• Customer support

• Fraud prevention

• Security

• Dispute resolution

• Legal and regulatory requirements

• Other legitimate operational purposes

When information is no longer required, we may delete, anonymize, or securely dispose of it according to applicable laws and our operational requirements.

Some information may need to be retained where required by law or for legitimate purposes such as fraud prevention, security, accounting, or dispute resolution.

14. Account Deletion

Users who create an account may request deletion of their account and associated personal information.

A deletion request can be submitted by contacting:

olovelytotalsuvidha@gmail.com

Where applicable, the relevant application should also provide an account deletion option.

Upon a valid deletion request, we will process the request in accordance with applicable law.

Information that is not legally or legitimately required to be retained will be deleted or anonymized.

Certain information may be retained where required by law, financial regulations, fraud prevention, security, dispute resolution, or other legitimate legal purposes.

Google Play requires apps that allow account creation to provide an accessible account-deletion mechanism both within the app and through an external web resource.

15. Children's Privacy

Olovely Total Suvidha is not specifically designed for children.

We do not knowingly collect personal information from children in violation of applicable laws.

If a parent or legal guardian believes that a child has provided personal information without appropriate authorization, they may contact us at:

olovelytotalsuvidha@gmail.com

We will take reasonable steps to review and address the request.

16. Third-Party Services and SDKs

Our applications may use third-party services and software development kits (SDKs).

These services may provide functions such as:

• Authentication

• Cloud storage

• Maps

• Location services

• Payments

• Notifications

• Analytics

• Crash reporting

• Security

• Customer support

Third-party providers may process information according to their own privacy policies.

The actual third-party services and SDKs used may differ between the Customer, Restaurant, Seller, Delivery Partner, and Admin applications.

17. User Permissions

Depending on the features of a particular application, the app may request permissions such as:

• Location

• Camera

• Photos/media

• Notifications

• Internet/network access

• Other permissions required for specific functionality

Permissions are requested only when needed for the relevant feature.

Users may manage available permissions through their device settings.

18. Business and Seller Verification

Where applicable, restaurants, sellers, vendors, or delivery partners may be required to provide information for account verification, onboarding, business operations, or compliance.

Such information may include business details, contact information, documents, or other information requested during registration.

Verification information will be used for legitimate platform, operational, security, and compliance purposes.

19. Fraud Prevention and Security

We may process information to identify and prevent:

• Fraudulent orders

• Unauthorized account access

• Fake accounts

• Payment-related abuse

• Delivery abuse

• Platform misuse

• Security threats

This may include analyzing account, device, transaction, order, and operational information where reasonably necessary.

20. Your Choices

Depending on the application, users may have choices regarding:

• Account information

• Location permissions

• Notifications

• Camera access

• Photos/media access

• Marketing communications

• Account deletion

Some permissions can be changed through the device settings.

Disabling certain permissions may cause the associated application feature to stop working.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in:

• Our services

• Application features

• Technology

• Legal requirements

• Data processing practices

When changes are made, the updated Privacy Policy will be published through the applicable privacy-policy webpage.

The "Last Updated" date will also be updated when appropriate.

22. Contact Us

For privacy questions, account deletion requests, data requests, complaints, or other privacy-related concerns, please contact:

Olovely Total Suvidha

Email: olovelytotalsuvidha@gmail.com

We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable requirements.

23. Acceptance of This Privacy Policy

By accessing or using an Olovely Total Suvidha application or service, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with the applicable privacy practices, you should stop using the relevant application or service.

Last Updated: September 2, 2026