Privacy Policy – OHO Ride

OHO Ride ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the OHO Ride mobile application ("App").

By using OHO Ride, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

When you use OHO Ride, we may collect:

• Full Name

• Mobile Number

• Email Address

• Profile Picture (optional)

• Pickup and Destination Addresses

• Saved Locations

• Payment Information (processed securely through third-party payment providers)

• Trip History

• Customer Support Messages

Location Information

OHO Ride requires access to your location to:

• Detect your current location.

• Find nearby drivers.

• Calculate fares and routes.

• Provide turn-by-turn navigation.

• Track rides in real time.

• Improve ride safety.

• Share your live trip status (if enabled).

Location may be collected while the app is in use and, where permitted by your device settings, during active rides.

Device Information

We may automatically collect:

• Device Model

• Operating System

• Device Identifier

• IP Address

• App Version

• Language

• Crash Reports

• Performance Logs

2. How We Use Your Information

We use your information to:

• Create and manage your account.

• Book rides.

• Connect passengers with drivers.

• Navigate routes accurately.

• Calculate fares.

• Process payments.

• Send booking confirmations.

• Provide customer support.

• Improve app performance.

• Detect fraud and abuse.

• Maintain platform security.

• Comply with legal obligations.

3. Location Permission

Location permission is required to:

• Show your current location.

• Find nearby drivers.

• Navigate to pickup and destination.

• Calculate trip distance and fare.

• Track rides during active trips.

Without location access, some features of OHO Ride may not function properly.

4. Camera & Photo Access

If you upload a profile picture or documents, the app may request access to your camera or photo gallery.

This permission is only used after your consent.

5. Notifications

We may send notifications regarding:

• Ride status

• Driver arrival

• OTP verification

• Promotions and offers

• Important service updates

You can disable promotional notifications through your device settings.

6. Payment Information

Payments are securely processed through trusted third-party payment providers.

OHO Ride does not store your complete debit card, credit card, or banking credentials.

7. Data Sharing

We may share information with:

• Drivers assigned to your ride

• Secure payment providers

• Cloud hosting providers

• Customer support systems

• Analytics providers

• Government authorities when legally required

We do not sell your personal information.

8. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Although we strive to secure your information, no internet transmission is completely secure.

9. Data Retention

We retain information only as long as necessary to:

• Provide our services

• Meet legal requirements

• Resolve disputes

• Prevent fraud

• Enforce our policies

10. Children's Privacy

OHO Ride is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

11. Your Rights

Depending on applicable laws, you may have the right to:

• Access your information

• Update your account

• Delete your account

• Request correction of inaccurate information

• Withdraw consent where applicable

Requests can be made by contacting us using the email below.

12. Third-Party Services

The App may use trusted third-party services including:

• Google Maps

• Firebase

• Payment Gateways

• Cloud Storage Services

• Analytics Services

These providers have their own privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes become effective once published within the app or on our official website.

14. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Developer: OHO Ride

Email: ohoride1@gmail.com

Thank you for choosing OHO Ride.