Offline Music Player – Support Center

Welcome to the official help hub for Offline Music Player.
If you ever hit a snag or have suggestions, we’re here to help.

1. Need help fast?

Email: andrehei39138@icloud.com
Phone / WhatsApp: +212 678 789 934
We aim to reply within one business day. Messages received on weekends or public holidays will be handled the next working day.

2. Quick-start guide

1. Import your music
   • Open Offline Music Player → + Add → choose Files, Photos, Wi-Fi Transfer, or Apple Music.
   
   

2. Create a playlist
   • Tap Playlists → New Playlist → add songs.
   
   

3. Fine-tune your sound
   • Go to Equalizer → pick a preset or move the sliders for a custom mix.
   
   

4. Listen offline
   • All imported tracks are stored locally, so you can enjoy them without Wi-Fi or data.
   
   

3. Frequently Asked Questions (FAQ)

Question

Answer

Why can’t I import a file?

Make sure the file format is supported (MP3, WAV, FLAC, AAC, ALAC, M4A, OGG, WMA). If it’s DRM-protected, the app can’t open it.

My songs sound distorted—what do I do?

Check your EQ settings. If you boosted several bands to the maximum, reduce them slightly or tap Reset EQ.

Where are my playlists stored?

All playlists are saved locally on your device. They’re also included in iCloud backups if you have backups enabled.

How do I cancel my subscription?

Open the App Store → tap your profile photo → Subscriptions → select Offline Music Player → Cancel Subscription.

Is my data private?

Absolutely. We never share or sell personal data. See Privacy Policy below.

4. Troubleshooting checklist

1. App won’t open
   • Force-quit the app and reopen.
   • Ensure you’re on the latest version of iOS.
   
   

2. No sound
   • Check your device volume and mute switch.
   • Test with a different audio file.
   
   

3. Subscription not recognised
   • Tap Restore Purchases in Settings → Subscription.
   • Verify you’re signed in with the same Apple ID you used to subscribe.
   
   

4. Import fails on Wi-Fi Transfer
   • Confirm your phone and computer are on the same Wi-Fi network.
   • Disable any VPN or firewall temporarily.
   
   

If these steps don’t solve your issue, contact us with the details listed above.

5. Feature requests & feedback

We love hearing from our users!
Send new-feature ideas or general feedback to andrehei39138@icloud.com with the subject line “Feature Request”.

6. Policies

• Privacy Policy: https://sites.google.com/view/offline-music-song-eula-pp/accueil
  
  

• Terms of Use: https://sites.google.com/view/offline-music-songs-eula-tc/accueil
  
  

Thanks for using Offline Music Player!

Enjoy unlimited, high-quality music—anywhere, anytime.