If you are facing any of these issues, don't worry. There are some simple solutions that can help you fix Office not downloading on your PC or Mac. In this article, we will show you how to troubleshoot and resolve the most common causes of this problem.
Check your internet connection
The first thing you should do is make sure that your internet connection is stable and fast enough to download Office. You can test your internet speed using a tool like Speedtest.net. If your internet is slow or unstable, try restarting your router, modem, or device, or use a wired connection instead of Wi-Fi.
Check your system requirements
The next thing you should do is check that your device meets the minimum system requirements to run Office. You can find the system requirements for different versions of Office on the Microsoft support website. If your device does not meet the requirements, you might need to upgrade your hardware or software, or choose a different version of Office that is compatible with your device.
Check your subscription status
If you are using Microsoft 365 (formerly Office 365), you should also check that your subscription is active and valid. You can do this by signing in to office.com with your Microsoft account or work or school account and checking your subscription details. If your subscription has expired or is not recognized, you might need to renew it or contact Microsoft support for assistance.
Clear your browser cache and cookies
Sometimes, your browser cache and cookies might interfere with the download or installation of Office. To fix this, you should clear your browser cache and cookies and try again. You can find the steps to do this for different browsers on the Microsoft support website. Note that clearing your browser cache and cookies will delete some of your browsing history and preferences.
Use a different browser or private mode
If clearing your browser cache and cookies does not work, you might want to try using a different browser or private mode to download Office. Sometimes, certain browser extensions or settings might prevent Office from downloading properly. To avoid this, you can use a different browser (such as Chrome, Firefox, Edge, or Safari) or open a private browsing window (such as InPrivate, Incognito, or Private) and try again.
Follow the installation instructions carefully
Finally, make sure that you follow the installation instructions carefully and correctly. You can find the detailed steps for downloading and installing different versions of Office on the Microsoft support website. Depending on your version and device, you might need to do things like:
Select the Run button at the bottom of your screen to start the install.
Enter your product key if prompted.
Select Agree to accept the license agreement.
Select Install Now or Customize to choose the apps you want to install.
Wait for the installation to complete and activate Office if required.
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