Privacy Policy – Novelo Last updated: March 26, 2026
1. Information We Collect
Account information When you create an account we collect your email address and a unique user identifier. You may sign in with Google or Apple, in which case we receive only the email address and name you authorise those services to share. We do not receive your Google or Apple password.
Reading activity We record which chapters you have unlocked or read, your reading progress, your coin balance and transaction history, and your in-app purchase history. This is required to sync your library across devices and to honour purchases you have made.
Purchase information When you make an in-app purchase (coin pack, one-time offer, or subscription), the payment is processed entirely by Google Play or Apple App Store. We do not receive or store your card number or full payment details. We receive a transaction record confirming that a purchase was completed so we can credit your account.
Device and usage data We collect basic technical information such as device type, operating system version, app version, and crash reports. This is used to fix bugs and improve performance. We do not use third-party advertising SDKs or behavioural tracking tools.
Notification preferences If you grant notification permission, we store a device token to send you reading reminders and purchase confirmations. You can withdraw this permission at any time in your device settings.
2. How We Use Your Information
To create and maintain your account
To sync your reading progress and unlocked content across devices
To process and fulfil in-app purchases and subscriptions
To send you notifications you have opted into
To respond to your support requests
To detect and prevent fraud or abuse
To improve the App through anonymised usage analytics
We do not sell your personal data to third parties. We do not use your data for advertising profiling.
3. Third-Party Services
Supabase — secure cloud database and authentication backend
Google Sign-In — optional sign-in method
Apple Sign-In — optional sign-in method
Google Play Billing — processes in-app purchases on Android
Apple App Store — processes in-app purchases on iOS
4. Data Retention
We retain your account data for as long as your account is active. If you delete your account, your personal data is deleted within 30 days, except where we are required to retain it for legal or financial compliance reasons.
5. Your Rights
You may have the right to access, correct, or delete your personal data. To exercise any of these rights, email us at hello@thenovelo.app.
6. Children
The App contains mature fictional content and is intended for users aged 18 and over. We do not knowingly collect personal data from anyone under 18.
7. Security
All data transmitted between the App and our servers is encrypted using TLS. Our backend applies row-level security so each user can only access their own data.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes.
Contact Novelo hello@thenovelo.app thenovelo.app