1. Introduction​

Novchat is designed to provide you with an excellent communication and interaction experience. However, like any application, you may encounter technical issues from time to time. This technical support guide is here to assist you in resolving common problems and getting in touch with our support team when needed.​

2. Common Issues and Solutions​

2.1 App Installation​

• Problem: Unable to download or install Novchat from the app store.​

• Solution: First, check your device's internet connection. A stable connection is required for the download. If the problem persists, ensure that your device has sufficient storage space. You can free up space by deleting unused apps or files. Also, make sure your device's operating system is up - to - date, as outdated systems may cause compatibility issues. If none of these solutions work, try restarting your device and then attempting the installation again.​

2.2 In - App Functionality​

• Problem: Messages not sending or receiving.​

• Solution: Check your internet connection first. If the connection is stable, try closing and reopening the Novchat app. If the problem still exists, make sure that the recipient's contact information is correct. Also, ensure that you have not been blocked by the recipient. If none of these solve the issue, it could be a server - side problem, and you should contact our support team.​

• Problem: Crashing or freezing during use.​

• Solution: This could be due to a temporary glitch in the app or insufficient device resources. Close other running apps on your device to free up memory. If the app continues to crash or freeze, uninstall and reinstall Novchat. Before reinstalling, make sure to back up any important data if possible. If the problem persists after reinstallation, please contact us with details about when the issue occurs, what you were doing in the app at the time, and any error messages you received.​

3. Contacting Technical Support​

If you are unable to resolve your issue using the self - help solutions above, our dedicated technical support team is here to assist you. You can reach us at the following email address: cz6zhongguojshe@opsmails.com.​

When contacting us, please provide the following information:​

• A detailed description of the problem you are experiencing. Include steps to reproduce the issue if possible. For example, "I was trying to send a group message. I selected the group, typed my message, and then clicked the send button. But the message just stayed in the outbox and didn't get sent."​

• Your device information, such as the make and model of your phone or tablet (e.g., iPhone 14 Pro, Samsung Galaxy S23), and the version of the operating system you are using (e.g., iOS 16.5, Android 13).​

• The version of the Novchat app you have installed. You can find this in the app's settings menu.​

Providing this information will help us diagnose and resolve your issue more quickly and efficiently.​

4. Response Time​

We strive to respond to all support requests as promptly as possible. During normal business hours (Monday - Friday, excluding public holidays), you can expect to receive a response within [X] business days. However, response times may vary depending on the volume of requests we receive and the complexity of the issues.​

If your issue is urgent, please indicate so in the subject line of your email. For example, use a subject like "URGENT: Novchat not working - can't access important messages".​

5. Feedback and Suggestions​

We value your feedback and suggestions for improving Novchat. If you have any ideas on how we can enhance the app's functionality, user experience, or performance, please feel free to send them to our support email at cz6zhongguojshe@opsmails.com. Your input is crucial in helping us make Novchat the best it can be for all our users.​

6. Conclusion​

We hope this technical support guide has been helpful to you. Remember, our goal is to ensure that you have a seamless experience using Novchat. If you encounter any problems, don't hesitate to reach out to us. We are committed to providing you with the best possible support to resolve your issues and enhance your Novchat experience.