NovaVPN (referred to as "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we handle and safeguard your information when you use the NovaVPN(created by ADFLURRY NETWORK) application and service.
1. Our Commitment to Your Privacy (No-Logs Policy)
We follow a strict, audited No-Logs Policy. This is the core of our service.
We DO NOT collect, monitor, or store any data related to your online activities, including:
Your browsing history or the websites you visit.
The content of your communications.
Your destination IP addresses or DNS queries.
The time stamps of when you connect or disconnect.
The amount of bandwidth you use (traffic volume).
In short: We do not know what you do online, and we cannot connect your activity to you, as we do not keep records of it.
2. Limited Information We DO Collect
To ensure the NovaVPN service is reliable, stable, and performing optimally, we must collect a limited amount of technical, non-identifiable information:
Anonymous Analytics Data: We collect performance data strictly for troubleshooting and service improvement. This includes anonymous application crash reports, aggregated app performance metrics (like CPU usage), and non-identifying connection success/failure rates. This data cannot be used to trace your personal identity or activity.
Server Load Information: We monitor the load and availability of our servers. This helps us manage network traffic effectively and route your connection to the fastest, most optimal server. This information does not contain any personal identifiers or traffic content.
Device Information: We collect basic, non-identifiable device details, such as the operating system version and device model. This is solely used for ensuring application compatibility, resolving technical issues, and guiding our development roadmap.
Account and Transaction Information: If you choose to purchase a premium subscription, billing information (such as transaction IDs) is processed securely by third-party payment platforms (e.g., Google Play Store). We do not store your full payment card details. For our free service, we may log anonymous activity related to the "Earn Connecting Time" feature to manage service access.
3. How We Use the Information
The limited information we collect is used exclusively for the following purposes:
To operate, maintain, and continually improve the functionality and performance of the NovaVPN service.
To monitor and analyze usage trends to optimize user experience and server infrastructure.
To diagnose and troubleshoot technical errors or service issues.
To respond to your customer support requests.
4. Information Sharing and Disclosure
We will never sell, trade, rent, or otherwise transfer your personal information to third parties. We only share non-personal, aggregated data under the following limited circumstances:
Service Providers: We may use third-party analytics tools (like Google Analytics or Firebase) to process anonymous application data. These providers are bound by strict confidentiality agreements and can only access the aggregated data necessary to perform their services for us.
Legal Compliance: We may be required to disclose information if legally compelled to do so by a valid court order, subpoena, or governmental request.
5. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at elciesmitsey@gmail.com.