Experienced Program/Project Manager | Results-Driven Professional
With a proven track record in managing complex projects across industries like BPO, healthcare, and leisure, I specialize in streamlining processes,
mitigating risks, and driving successful outcomes. My expertise in ITIL, IPC, and Six Sigma methodologies ensures efficient project execution and delivery. Let's discuss how my skills can benefit your team.
(December 2013 - March 2024)
Key Achievements:
Successfully managed end-to-end project lifecycles, encompassing demand, pricing, sales, resource allocation, financials, security, reporting, and client relations.
Led and developed high-performing teams, driving operational and financial targets while fostering a culture of innovation.
Developed and executed strategic plans aligned with business objectives, resulting in improved CCI (Cost Control Index) of at least 3%.
Oversaw project audits and implemented effective risk mitigation strategies to ensure compliance and minimize operational risks.
Defined, designed, and optimized processes for improved efficiency and effectiveness, resulting shorter turn around times, such as up to 30% reduction in processing time
Built strong client relationships and delivered value-added solutions that exceeded client expectations.
Skills Summary:
Program Management
Project Control
Risk Management
Stakeholder Management
Change Management
Contract Management
Financial Analysis
Leadership
Communication
Problem-Solving
Team Development
Strategic Planning
Client Relationship Management
Lean Six Sigma
Relevant software skills: Office 365, PowerBI, SharePoint, Power Apps
(April 2011 - October 2013)
Key Achievements:
Successfully led and implemented process improvement initiatives, resulting in cost savings such as a reduction of Php 200,000 in electricity consumption.
Managed engineering improvement projects, Kaizen initiatives, and business process optimization to drive operational efficiency and cost savings.
Developed and implemented performance management frameworks, including balanced scorecards, to align individual and team goals with organizational objectives.
Facilitated strategic planning processes, including quarterly management reviews, budget planning, and team planning sessions.
Provided training and development on continuous improvement methodologies, root cause analysis, and action planning.
Managed end-to-end incident management processes, ensuring timely resolution and minimizing impact.
Served as a subject matter expert for new and alternative product management and review.
Provided data-driven insights and analysis to support strategic and tactical decision-making.
Skills Summary:
Process Improvement
Project Management
Performance Management
Strategic Planning
Training and Development
Incident Management
Product Management
Data Analysis
(October 2009 - March 2011)
Key Achievements:
Successfully led and contributed to Business Process Excellence and Six Sigma initiatives.
Developed and implemented comprehensive documentation and records management systems, improving efficiency and compliance.
Designed and administered a user-friendly Continuous Improvement Portal, fostering a culture of innovation and problem-solving.
Provided data-driven insights and analysis to support strategic and tactical decision-making.
Provided efficient logistics and administrative support to the team, ensuring smooth operations.
Skills Summary:
Process Improvement
Six Sigma
Documentation Management
Records Management
Data Analysis
Project Management
Logistics
Administrative Support
Training Supervisor
Medical Transcriptionist/Editor
(October 2004 - September 2009)
Key Achievements:
Successfully led and contributed to Business Process Re-engineering projects.
Developed and implemented effective policies, procedures, and work instructions to streamline operations and reduce errors.
Led problem-solving teams through root cause analysis (RCA) and 8D problem-solving methodologies, driving process improvements.
Provided training and development on work instructions and other relevant topics.
Developed and implemented training needs analysis and curriculum design to address specific training requirements.
Served as a coach and mentor to trainees, supporting their professional development.
Managed hiring and performance management processes, ensuring the team's effectiveness and efficiency.
Skills Summary:
Process Improvement
Business Process Re-engineering
Problem-Solving
Training and Development
Curriculum Design
Coaching and Mentoring
Hiring and Performance Management