Nomi — Refund Policy
Last Updated: October 12, 2026
1. Introduction
This Refund Policy applies to Nomi, an AI-powered personal assistant developed and operated by Connectinno Oyun Yazılım Teknolojileri ve Ticaret Anonim Şirketi ("Connectinno," "Nomi," "we," "us," or "our").
This policy explains the conditions under which customers may request refunds, cancel subscriptions, and resolve billing-related issues associated with Nomi's mobile applications, websites, AI-powered features, subscriptions, digital credits, and related services (collectively, the "Services").
By purchasing or subscribing to our Services, you acknowledge this Refund Policy, our Terms of Use, and our Privacy Policy.
Nothing in this Refund Policy limits any mandatory consumer rights granted under applicable law.
2. Payment Processing
Purchases made through Nomi's website using Paddle are processed by Paddle, which acts as the Merchant of Record and authorized reseller for those transactions.
Paddle is responsible for processing payments, handling applicable transaction taxes, and administering refunds in accordance with its policies and applicable laws.
Refunds for purchases processed through Paddle are subject to Paddle's Refund Policy:
https://www.paddle.com/legal/refund-policy
Purchases made through the Apple App Store, Google Play, or other supported payment providers are subject to the applicable provider's billing and refund procedures.
3. Subscription Plans and Automatic Renewal
Nomi may offer recurring subscription plans, including monthly, annual, or other billing periods.
Subscriptions may provide access to premium AI features, automated tasks, integrations, digital credits, and other paid functionality.
By purchasing a subscription, you acknowledge that:
Subscription fees are charged according to the selected billing period.
Subscriptions automatically renew unless canceled before the next billing date.
Renewal payments are charged using the payment method associated with your subscription.
You may cancel your subscription at any time through the applicable payment provider.
Cancellation generally takes effect at the end of the current billing period.
Canceling a subscription does not automatically result in a refund for the current or previous billing periods.
These conditions are subject to applicable consumer protection laws and payment provider requirements.
4. Refund Eligibility
Unless otherwise required by applicable law, purchases of digital subscriptions, credits, and services are generally non-refundable once processed.
However, refunds may be considered under circumstances including:
Accidental duplicate payments.
Incorrect billing amounts.
Unauthorized or fraudulent transactions, subject to verification.
Significant technical problems that materially prevent access to purchased Services.
Failure to provide purchased digital features as described.
Requests qualifying under applicable statutory withdrawal or consumer protection rights.
For transactions processed through Paddle, refund requests are evaluated and administered according to Paddle's Refund Policy.
Paddle may approve refunds at its discretion or where legally required.
Submitting a refund request does not guarantee approval unless a refund is required under applicable law.
5. AI Credits and Digital Services
Nomi uses artificial intelligence models, cloud computing infrastructure, and third-party integrations to provide its Services.
Certain subscriptions or purchases may include AI credits, usage allowances, or digital entitlements.
Because these features may incur computational and infrastructure costs immediately upon use:
Used or consumed AI credits are generally not eligible for discretionary refunds.
Unused subscription credits do not automatically qualify for monetary refunds.
Partially used subscription periods are generally not eligible for prorated refunds.
One-time digital credit purchases may be non-refundable after delivery or consumption.
Credits consumed due to verified technical errors may be reviewed for restoration or other appropriate remedies.
These conditions apply only to the extent permitted by applicable law and the relevant payment provider's policies.
Nothing in this section restricts mandatory refund rights for defective, unavailable, or improperly delivered digital services.
6. Free Trials and Promotional Offers
Nomi may offer free trials, introductory pricing, promotional discounts, or other special offers.
Where applicable:
Trial durations and relevant conditions will be disclosed before enrollment.
Subscriptions may automatically convert to paid plans after the trial period ends.
Users must cancel before the trial expires to avoid subsequent subscription charges.
Promotional offers may be subject to additional conditions disclosed at checkout.
Refund eligibility for charges following a trial is determined according to the applicable payment provider's rules and consumer protection laws.
Any mandatory withdrawal or cancellation rights remain unaffected.
7. How to Request a Refund
7.1 Purchases Through Paddle
For purchases made through Nomi's website and processed by Paddle, refund requests may be submitted directly through Paddle:
Paddle Customer Support: https://paddle.net
You may also contact Nomi's support team:
Email: hi@connectinno.ai
To help us review your request, please provide:
Your Nomi account email address.
The email address associated with the purchase.
Your transaction ID or order reference, if available.
The date of purchase.
A brief description of your refund request.
Our support team will assist with investigating your request and, where appropriate, coordinating with Paddle.
For Paddle-processed transactions, Paddle is responsible for issuing approved refunds.
7.2 Apple App Store Purchases
If you purchased a subscription through the Apple App Store, refund requests should be submitted through Apple's refund system:
https://reportaproblem.apple.com
7.3 Google Play Purchases
If you purchased through Google Play, refund requests should generally be submitted through Google's applicable support or refund channels:
https://support.google.com/googleplay
8. Subscription Cancellation
You may cancel your Nomi subscription at any time.
For Paddle subscriptions, cancellation is available through the subscription management link provided in your purchase confirmation email or through Paddle's customer support portal:
https://paddle.net
For Apple App Store or Google Play subscriptions, cancellation must be completed through the relevant platform's subscription management settings.
Cancellation generally prevents future renewal charges while allowing access to paid features until the end of the current billing period.
Deleting the Nomi application, disconnecting connected accounts, or deleting your Nomi account does not automatically cancel an active subscription.
You are responsible for canceling through the applicable payment provider.
9. Statutory Withdrawal and Consumer Rights
Depending on your country or region of residence, you may have statutory rights to withdraw from certain purchases or request refunds within legally prescribed periods.
Applicable rules may vary depending on the jurisdiction, purchase type, nature of the digital service, and whether digital delivery or service performance has commenced.
Where permitted by applicable law, your express consent to immediate delivery or performance of digital services may affect your statutory withdrawal rights, provided all legally required conditions are satisfied.
For purchases processed through Paddle, the applicable withdrawal and refund procedures are described in Paddle's Refund Policy.
Nothing in this Refund Policy excludes, limits, or waives non-excludable rights under applicable consumer protection laws, including those of the European Union, United Kingdom, Türkiye, or other relevant jurisdictions.
10. Technical Issues and Service Availability
Nomi relies on AI technologies, cloud infrastructure, external APIs, and third-party services.
Temporary interruptions, delayed AI responses, occasional processing failures, or unavailable third-party integrations do not automatically qualify for refunds.
However, if a material technical issue prevents you from accessing purchased functionality, please contact:
hi@connectinno.ai
We will review the issue and attempt to provide an appropriate resolution, which may include restoring access, correcting credits, troubleshooting, or coordinating a refund request with the applicable payment provider.
Nothing in this section limits remedies required by applicable law.
11. Refund Processing
Approved refunds for Paddle-processed purchases are generally returned to the original payment method where possible.
Refund processing is subject to Paddle's applicable policies, including any legally required deadlines.
The time required for a refund to appear in your account may depend on your bank, card issuer, payment method, and payment provider.
Connectinno does not control the processing timelines of independent payment providers or financial institutions.
12. Fraud Prevention and Abuse
We reserve the right to investigate suspected fraudulent transactions, unauthorized use, payment abuse, or manipulative refund requests.
Where appropriate and legally permitted, we may cooperate with payment providers to verify transactions and prevent fraudulent activity.
Legitimate refund requests and the exercise of statutory consumer rights will not be considered abuse merely because a refund is requested.
13. Changes to This Refund Policy
Connectinno may update this Refund Policy periodically to reflect changes in Nomi's Services, subscription offerings, payment arrangements, applicable laws, or regulatory requirements.
Updates will be reflected by revising the "Last Updated" date.
Where required by law, material changes will be communicated through an appropriate notification method.
Any changes will apply subject to existing contractual obligations and mandatory consumer protection rights.
14. Company Information and Contact
Nomi is developed and operated by the following legal entity:
Legal Company Name: Connectinno Oyun Yazılım Teknolojileri ve Ticaret Anonim Şirketi
Registered Business Address: Çınarlı Mahallesi, Ozan Abay Caddesi, Egeperla No: 8, İç Kapı No: Z17, Konak, İzmir, Türkiye
Tax Office: Karşıyaka Vergi Dairesi
Tax Identification Number: 2111373510
Customer Support Email: hi@connectinno.ai
For questions concerning subscriptions, purchases, billing, cancellations, refunds, or our Services, please contact us at the email address above.
15. Related Policies
For more information about Nomi and your rights when using our Services, please refer to:
Terms of Use:
https://sites.google.com/view/terms-of-service-nomi
Privacy Policy:
https://sites.google.com/view/privacypolicynomi
Paddle Refund Policy:
https://www.paddle.com/legal/refund-policy
Paddle Customer Support:
https://paddle.net
© 2026 Connectinno Oyun Yazılım Teknolojileri ve Ticaret Anonim Şirketi. All rights reserved.