Privacy Policy for the NO Q Android App
Effective date: October 10, 2026
1. Introduction
Welcome to NO Q, a service provided by YourApps.in. The NO Q Android app lets customers book
appointments and join queues at shops and service providers, and lets shop owners manage their
bookings and queue. We are committed to protecting your personal information and your right to
privacy.
This policy applies to the NO Q Android app only. The NO Q website and other NO Q apps have
their own privacy policy, which applies to what you do there, including when you sign in with the
same account.
2. Information We Collect
Account details: your name, phone number, email address and password. Your password is
handled by Google Firebase Authentication; we cannot see it.
Location: your precise or approximate location, only while you are using the app, to show
nearby shops and to set a shop's address. We do not track your location in the background.
Booking details: the shop, service, date, time and status of your bookings.
Shop details: for shop owners, the shop name, address, category, services, prices and staff
you add.
Device information: device model, operating system version and app version.
App usage: which screens and features are used, and error reports, collected through Google
Analytics for Firebase.
Identifiers: the push notification token (Firebase Cloud Messaging) and the Google Advertising
ID.
The NO Q Android app does not process payments and does not collect card, bank or UPI details.
Payment is made directly to the shop.
The app does not read your contacts, photos, files, camera or microphone.
3. How We Use Your Information
To create and manage your account and verify your phone number by OTP.
To run the booking and queue system and show your bookings to the shop you booked with.
To send booking updates by push notification and by WhatsApp message.
To show advertisements.
To understand how the app is used, to fix problems and to protect the app from misuse.
4. Who Can See Your Information
The shop you book with can see your name, phone number and booking details.Customers can see the public details of a shop: its name, address, category, services, staff
and, if the shop allows it, prices.
We do not sell your personal information to anyone.
We may disclose information if the law requires it.
5. Third-Party Services
The app uses these services, which process data on our behalf under their own privacy policies:
Google Firebase (login, database, push notifications, analytics and app security checks)
Google Maps and Location Services
Google AdMob (advertising)
Google Play Services
WhatsApp Business Platform by Meta: your phone number and booking details are sent to
Meta so that booking messages can be delivered to you on WhatsApp.
6. Advertising
The app shows advertisements through Google AdMob, which may use the Google Advertising ID
to show and measure ads. Where the law requires it, the app asks for your consent first, and you
can change your choice later from "Privacy Settings" in the app menu. You can also reset or delete
your advertising ID, or turn off personalised ads, in your device settings.
7. Data Storage and Security
Your information is stored on Google Firebase infrastructure and is encrypted in transit. Access to
records is restricted by account. No method of storage or transmission is completely secure, but
we work to protect your data.
8. Data Retention
We keep your account information for as long as your account exists. Booking records are kept as
part of the records of the shop you booked with for up to 3 years, or longer where the law requires
it.
9. Deleting Your Account
You can delete your account at any time inside the app: open the menu, tap "Help & Support" and
then "Delete Account"
. This permanently removes your login, your profile and, for shop owners,
your shop listing.
Booking records already created with a shop are not removed automatically, because they form
part of that shop's records. To ask for these to be deleted, or if you cannot sign in, email
yourapps.in@gmail.com from your registered email address or with your registered phone number,
and we will respond within 30 days.10. Your Rights
You can view and update your profile in the app, ask for a copy of or a correction to your data,
withdraw your consent, delete your account, and turn off personalised advertising in your device
settings. To use any of these rights, contact us using the details below.
11. Children's Privacy
NO Q is not intended to be used by anyone under 18 without a parent or guardian. A parent or
guardian may make a booking for a child. If you believe a child has given us personal information
without that consent, contact us and we will remove it.
12. Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page with a
new effective date. For important changes we will also tell you in the app.
13. Consent
By creating an account or using the NO Q Android app, you consent to this Privacy Policy.
14. Grievance Officer and Contact
Grievance Officer: Tapan Paramanik
Email: yourapps.in@gmail.com
Postal address: Khejuria Danga, Reny Road, Purulia - 723101, West Bengal, India
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.