About me

Nkateko (Joseph) Khoza is the Restaurant Manager at Wimpy Alberton City, leading a team of 25 staff members with over 6 years of experience in the hospitality industry. Passionate about leadership and mentorship, Joseph ensures operational excellence and exceptional customer service. He is also an author and motivator, sharing insights on personal growth, leadership and hospitality management.

Love: The Language of the absolute world 

Work Journey 

Famous Brand Fundamentals 

Restaurant Manager - Wimpy

Feb 2022 - Present

As a hands-on manager I oversee daily operations, lead a team of 25 staff members, and ensure smooth coordination between front - and back-of-house. My role includes staff training, qualify control, customer service leadership, inventory, and stock management. I also step in as a griller, barista, and cashier  when needed, proving adaptability and commitment to team success.

Part-time Bar & Floor Staff ( Peak Season) - Laparada Restaurant 

Dec 2024 - Jan 2025

Worked evening during peak season while managing Wimpy during the day. Assisted at the bar, learned about beverages, and helped run the floor efficiently under pressure 

Barista & Stock Controller - Wimpy 

Feb 2022 - May 2022

Started a s a griller, later trained  as a barista and cashier, contributing to daily operations and customer satisfaction. Learned kitchen procedures, beverage preparation and front-of-home duties, developing strong multitasking skills and leadership potential.

Griller - Wimpy

Aug 2020 - Jan 2021

Cashier - Wimpy

March 2020 - July 2020

Picker & Packer - Value Logistics 

November 2019 - January 2020

Worked in a fast-paced warehouse environment, handling order picking, packing, and dispatch. Gained experience in logistics and warehousing, and held a forklift license during that period.

Food Coordinator - Wimpy

January 2019 - October 2019

Food Runner - Wimpy 

Dec 2018 - Dec 2018

Skills & Strengths 

Restaurant Operations & Leadership 

• 6+ years of progressive experience in high volume restaurant environment 

• Leadership of 25-29 staff across FOH and BOH roles

• Shift scheduling, performance reviews, and recruitment 

• Operational planning, staff training, and cross functional support

• Strong initiative : regularly filled in as a barista, cashier, griller or prep when needed

Business & Financial Management 

• Reduced food cost from 34-38% down to 28% improving gross profit margins

• Oversaw 8million turnover 

• Maintained 5 star hygiene compliance under R638 audits

• Daily cashup, reconciliations and inventory cost control

Customer Experience & Service Excellence 

• Built a guest centric culture, maintained 5 star rating on Google   

•  Expert in guest recovery, up selling and service personalization

•  Winner of Famous Brands " Best Regional Sticker Sales " 

• Versatile communicator across customer, team and supplier level 

Technical Proficiency 

• POS Systems: Micros, GAAP, Pilot and Munch

• Software: Microsoft Excel (96%), Word, PowerPoint, Outlook 

• Skilled in Google workspace ( Docs, Sheets, Gmail Sites )

• Familiar with e-learning systems and digital training platforms 

Bar & Kitchen Knowledge 

• Barista and cocktail preparation ( Laparada Restaurant Support )

• Griller and cold kitchen prep ( chicken mayo, breakfast, lunch meals )

• Knowledge of kitchen hygiene, scullery standards and food preparation 

• Coffee quality assurance, beverage rotation, and customer feedback handling 

Certification & Qualification 

• Certified in 10+ Famous Brands operational and leadership modules 

• Completed FRM Fundamentals of Restaurant Management (2025 )

• Nominated for Famous Brands multi-department leadership assignment 

Education 

Higher Certificate In Business Management (N5) 

• Focus areas: Business operations, entrepreneurship, communication and team management 
• Currently completing N5 via distance learning 

Business Management (N4)

• Core modules included: Organizational communication, Business administration, Leadership principles

Management Assistant (N4)

• Completed modules in Office practice, Business communication, and Administrative support 
• Transitioned to business focused studies after discovering a passion for leadership and management 

Matric Certificate ( Grade 12 )

• Subjects: Mathematics, Physical Science, English, Life Science, Geography, Life Orientation 

Certification 

• Famous Brands Training - Completed full e-learning program (2022-2025 )

• Microsoft Excel ( Computer Practice Module - Scored 96% ( N4 Business Management)

• Customer Service & Leadership Skills - Acquired through on the job training at WIMPY 

• Food Safety & Hygiene Awareness - Trained during employment at  WIMPY & LAPARADA 

• Point of Sale ( POS)  System Training - Trained in micros, munch, GAAP, for cashiering and orde management.

• Famous Brands FRM Fundamentals of Restaurant Management - Completed, 

• COVID-19 Hygiene & Staff Safety Training - (Internal : Wimpy & Famous Brands Protocol) Trained on Sanitization procedures, safe guest handling and pandemic response protocol 
• In House Crew Leadership Training - Conducted by Wimpy Alberton City 

Get in touch or contact me 

• Email : nkhoza898@gmail.com

• Phone : +27 65 648 3272

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Ground Level Leadership In Action