Privacy Policy

Welcome to Nexclean and Nexclean Agent. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile applications.

This Privacy Policy applies to both:

• Nexclean – Customer application for booking vehicle cleaning services.

• Nexclean Agent – Agent application used by vehicle cleaning professionals to receive, manage, and complete customer service requests.

By using either application, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect:

• Full Name

• Mobile Number

• Email Address

• Profile Photo (Optional)

• Address (Optional)

For Nexclean Agent, we may also collect:

• Business Name

• Service Center Name

• Agent Identification Details

• Vehicle Cleaning Experience (Optional)

• Bank or Payment Details (where applicable)

• Government-issued identification if required for verification

2. Vehicle Information (Customer App)

Customers may provide:

• Vehicle Type

• Vehicle Brand

• Vehicle Model

• Vehicle Registration Number (Optional)

• Preferred Cleaning Services

This information is used only to provide requested services.

3. Location Information

Both applications may request access to your device location.

Customer App (Nexclean)

Location is used to:

• Find nearby vehicle cleaning agents

• Show available services

• Improve booking accuracy

• Calculate service distance

• Enable navigation

Nexclean Agent

Location is used to:

• Receive nearby customer requests

• Navigate to customer locations (where applicable)

• Verify service availability

• Update live service status

• Improve operational efficiency

Location is collected only after user permission and can be disabled in device settings.

4. Camera and Photos Permission

Both apps may request Camera or Photos access to:

• Upload profile pictures

• Upload vehicle images

• Upload service completion photos

• Upload verification documents (Agent App)

• Upload business-related images

Media is accessed only after your permission.

5. Notifications

We may send notifications regarding:

• Booking confirmations

• Service assignments

• Booking cancellations

• Booking reminders

• Agent work requests

• Service completion updates

• Promotional offers

• Important app announcements

Users can disable notifications from device settings.

6. Payments

Where payment features are available, payment information is processed securely through trusted third-party payment providers.

Nexclean does not store complete debit card, credit card, or banking credentials on its servers.

7. How We Use Your Information

Your information is used to:

• Create and manage user accounts

• Verify agent accounts

• Process bookings

• Assign cleaning requests

• Provide navigation

• Enable communication between customers and agents

• Process payments (where applicable)

• Improve app functionality

• Prevent fraud and misuse

• Provide customer support

• Maintain platform security

• Comply with legal obligations

8. Data Sharing

We do not sell personal information.

Information may be shared only with:

• Customers and assigned cleaning agents (only as necessary to complete bookings)

• Payment gateway providers

• Cloud hosting providers

• Analytics service providers

• Customer support providers

• Government authorities when required by law

Only the minimum required information is shared.

9. Foreground Location Services

The Nexclean Agent app may use foreground location while the agent is actively available for work or providing a service.

This helps to:

• Receive nearby service requests

• Update live job status

• Improve service assignment accuracy

• Enable navigation

• Improve customer experience

Location tracking stops when the agent is offline or the app is no longer performing active service-related tasks, unless otherwise permitted by the user.

10. Data Security

We implement industry-standard security practices, including:

• Secure HTTPS communication

• Encrypted data transmission

• Secure authentication

• Access control

• Cloud-based secure storage

• Regular security improvements

Although we work hard to protect your information, no system is completely secure.

11. Data Retention

We retain information only for as long as necessary to:

• Provide services

• Maintain booking history

• Meet legal requirements

• Prevent fraud

• Resolve disputes

Users may request deletion of their account by contacting us.

12. Third-Party Services

Our applications may integrate trusted third-party services such as:

• Google Maps

• Google Play Services

• Firebase

• Google Firebase Cloud Messaging (FCM)

• Payment Gateway Providers

• Analytics Services

Each provider maintains its own privacy policy.

13. Children's Privacy

Nexclean and Nexclean Agent are intended for users who are at least 18 years old or the minimum legal age required in their region.

We do not knowingly collect personal information from children.

14. User Rights

Depending on applicable laws, users may request to:

• Access personal information

• Update inaccurate information

• Delete their account

• Withdraw permissions

• Request a copy of stored information

To exercise these rights, contact us at:

Email: neonexclean@gmail.com

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available within the application or on the page where this policy is published.

Continued use of the app after updates indicates acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Nexclean
Nexclean Agent
📧 Email: neonexclean@gmail.com